Rating

4.8

feedback

674

Reviews

chart

#21

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    27%
  • Less than a year
    41%
  • More than a year
    27%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the ease of use, seamless integration with Shopify, and excellent customer support. Many users appreciate the pre-built templates, automation features, and cost efficiency of the app. The support team is highlighted for being helpful, responsive, and proactive in assisting users with their email marketing needs. However, there are a few negative reviews mentioning concerns about the pricing, lack of new templates, and issues with customer support responsiveness.

Highlights

Ease of use, seamless integration with Shopify, pre-built templates, automation features, cost efficiency
Excellent customer support, helpful and responsive support team
Concerns about pricing, lack of new templates, issues with customer support responsiveness

Rating Breakdown

  • 5
    90% (609 ratings)
  • 4
    5% (36 ratings)
  • 3
    2% (14 ratings)
  • 2
    0% (3 ratings)
  • 1
    2% (13 ratings)

Reviews with Text

  • 98% (662)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 15, 2025

Je suis extrêmement déçue par le service client de Seguno. Cela fait maintenant 4 jours (week-end inclus) que j’attends une solution concrète pour pouvoir simplement démarrer avec l’application, qui m’affiche des messages d’erreur bloquants. À ce jour, j’ai reçu une seule réponse, puis plus rien pendant plusieurs heures, sans suivi ni résolution. Quand on choisit un outil censé accompagner des professionnels, ce manque de réactivité est clairement problématique. Impossible de commencer à utiliser le service dans ces conditions. Je ne recommande absolument pas Seguno pour son service client.

Using app

4 days

Total reviews

14

Average rating

3.6

5 / 5 Share

Dec. 10, 2025

Very helpful with my challenge of my email looking quite different from our brand theme when received by clients using dark mode on their screens. Thank you!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Seguno saves me a bunch of time. The built in templates look professional and I dont have to mess around with complicated menus. Very good experience.

Using app

5 days

Total reviews

7

Average rating

5.0

Developer Reply

Hello, and thank you! It makes us happy to hear that the app is a time-saver for your brand. Keep up the good work :)

5 / 5 Share

Dec. 9, 2025

Nice app, cost effective and it got all the perks!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a nice review. We're glad to know that the app has been a good fit for your shop. Please don't hesitate to reach out to support if you ever need assistance!

5 / 5 Share

Dec. 9, 2025

Having regular check-ins with a dedicated team of experts sets seguno apart from other email marketing apps

Using app

5 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello, and thank you for leaving us 5-stars! We're happy to know you've been enjoying your Seguno experience lately and that our team has been a crucial part of that. Keep crushing it :)

All reviews

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