Willdesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
feedback
385
chart
#500
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
33%
-
Less than a month
29%
-
Less than a year
20%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the platform for its affordability, comprehensive features, and excellent customer service. Many users appreciate the centralized customer support management and the efficiency of the AI bot once trained. Positive themes include quick response times, helpful support staff like Nona and Sophie, and the ease of use even for beginners. However, there are a few negative aspects mentioned, such as some features not working correctly, limitations in editing Macros, and issues with the AI sending random automated replies despite being disabled. Some users also found the Shopify integration to be lacking, especially for apparel stores with product variants.
Highlights
Review RSS Feed
All reviews
Jan. 30, 2026
Excellent support.
Thank you very much for taking the time to leave a review! 🌟🌟🌟🌟🌟 We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.
Jan. 26, 2026
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Sophie Willdesk Customer Support Team of CWILL
Jan. 14, 2026
Incredible platform and quick customer service. Super affordable and has everything that we need
We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. 💛 We are commited to continue to strive in provide the best possible user experience. Thank you again! Emma Willdesk Customer Support Team
Dec. 25, 2025
Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app. We will continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
Dec. 24, 2025
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
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