Willdesk: Live Chat&AI Chatbot
Shopify Live Chat App |AI Chatbot & Helpdesk for all...
Rating
4.9
feedback
814
chart
#440
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
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Less than a day
37%
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Less than a month
27%
-
Less than a year
13%
-
More than a year
1%
Reviews Summary
The reviews for the Willdesk Shopify App are overwhelmingly positive, with users praising the excellent customer service, customization options, and AI-powered features. Customers appreciate the quick response times, helpful support team, and ease of use of the app. The ability to integrate multiple stores and the efficiency of the AI-powered support platform are highlighted as major benefits. Some users mentioned minor suggestions for improvement, such as additional customization options and email notifications for unresolved queries. Overall, Willdesk is highly recommended for businesses looking for a smart, user-friendly customer support solution with exceptional customer service and AI capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 30, 2025
This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.
Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team
April 8, 2025
Problem fixed within minutes!
Thank you for your kind comment—we’re really glad to hear the issue was resolved quickly! We always aim to provide a smooth and helpful experience, so if there’s anything we can do to support you further or help you feel fully satisfied with our service, please don’t hesitate to let us know. Your feedback is always appreciated and helps us continue to improve. Feel free to reach out anytime—we’re here and happy to help.💓 Best Regards, Nona |Willdesk Customer Support
March 31, 2025
It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively. Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙 We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀 Best Regards, Kim|Willdesk Customer Support
March 27, 2025
Very response customer service & engineering team! App is working great so far!!
Thank you so much for taking the time to leave an amazing review! We are so glad that you're happy with the support and the app. We truly appreciate your feedback. We promise to continue to do best effort in providing the best user experience to everyone. Kindly feel free to contact us anytime for suggestions, questions and support. We are always available to provide help.. Thank you again for choosing Willdesk! Emma Willdesk Customer Support Team
March 13, 2025
很好用，现在客服沟通响应也很快！
非常感谢您抽出时间留下精彩的评论！😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜，请随时联系我们。我们随时准备为您提供帮助！🚀💙 感谢您选择 Willdesk！ 致以最诚挚的问候、 艾玛 Willdesk 客户支持团队
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