Willdesk: Live Chat&AI Chatbot
Shopify Live Chat App |AI Chatbot & Helpdesk for all...
Rating
4.8
feedback
388
chart
#542
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
34%
-
Less than a month
29%
-
Less than a year
20%
-
More than a year
3%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the app for its customer support features, ease of use, and helpful AI bot. Many users highlighted the quick response times and efficient service provided by the support team, with specific mentions of helpful staff members like Nona and Sophie. However, there were a few negative reviews mentioning issues with certain features not working correctly and concerns about the app sending automated replies despite settings being disabled. Overall, the app seems to be highly recommended for its customer support capabilities and user-friendly interface, with some areas for improvement in terms of feature functionality and automated responses.
Highlights
Review RSS Feed
All reviews
Dec. 25, 2025
Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app. We will continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
Dec. 24, 2025
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
Dec. 15, 2025
Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!
We highly appreciate you for taking the time to share your wonderful words. 🌟🌟🌟🌟🌟 It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyone Please feel free to send us a message if you need any form of support. We are always available to help out. 😊 Thank you! Emma Willdesk Customer Support Team of Channelwill
Dec. 8, 2025
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team ✨
Dec. 7, 2025
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team ✨
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