All reviews

Rating Breakdown

  • 5
    95% (368 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 92% (359)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 27, 2025

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Using app

15 days

Total reviews

27

Average rating

4.8

Developer Reply

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill

5 / 5 Share

June 13, 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Using app

14 days

Total reviews

34

Average rating

4.4

Developer Reply

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away! Best Regards, Kim|Willdesk Team

5 / 5 Share

June 4, 2025

Great Experience!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

May 20, 2025

Application très bien !

Store

Moova

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2025

Great support and a great platform — wishing you all the best and continued success!

Store

PulinGO

Using app

2 months

Total reviews

9

Average rating

4.7

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you are happy with the support and the app. We really appreciate your feedback🚀. If you ever need further assistance, don’t hesitate to reach out. 💙 We are happy and love to work with you. We wish you and your store all the best. Emma |Willdesk Customer Support of Channelwill

5 / 5 Share

May 18, 2025

Nona was amazing and very helpful!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

May 13, 2025

amazing support and app!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Sophie |Willdesk Support Team

5 / 5 Share

May 6, 2025

Very easy to set up and great customer service!!!

Using app

About 23 hours

Total reviews

12

Average rating

4.7

Developer Reply

Thank you for the fantastic review! 😊 We're so glad to hear that you found the setup process easy and that our customer service team was able to assist you. If you ever need anything else or have questions along the way, we're always here to help! Best Regards, Kim|Willdesk Customer Support

5 / 5 Share

May 5, 2025

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.

Using app

About 22 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Kim|Willdesk Support Team

5 / 5 Share

May 3, 2025

Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...

Using app

About 6 hours

Total reviews

4

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir laissé un commentaire extraordinaire ! Nous sommes ravis que vous soyez satisfaits de l'application et de l'assistance que vous avez reçue de la part de l'équipe du service clientèle. 🙌 Nous apprécions vraiment vos commentaires, nous nous engageons à maintenir des normes élevées dans l'expérience de l'utilisateur de l'application. N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider. Nous vous remercions encore une fois ! Avec mes salutations les plus sincères, Emma L'équipe d'assistance à la clientèle de Willdesk

5 / 5 Share

May 1, 2025

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

April 30, 2025

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.

Using app

6 days

Total reviews

6

Average rating

3.7

Developer Reply

Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team

5 / 5 Share

March 13, 2025

很好用,现在客服沟通响应也很快!

Using app

3 months

Total reviews

4

Average rating

4.8

Developer Reply

非常感谢您抽出时间留下精彩的评论!😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜,请随时联系我们。我们随时准备为您提供帮助!🚀💙 感谢您选择 Willdesk! 致以最诚挚的问候、 艾玛 Willdesk 客户支持团队

5 / 5 Share

March 12, 2025

Great service :)

Store

MEDLEY

Using app

About 6 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thank you! 😊 We're glad you’re enjoying our service! If you ever need assistance, feel free to reach out. We're always happy to help! 🚀💙 Best regards, Kim|Willdesk Support Team

5 / 5 Share

March 1, 2025

Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

Using app

About 1 month

Total reviews

9

Average rating

4.2

Developer Reply

Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team.

5 / 5 Share

Feb. 27, 2025

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Vielen Dank für Ihr Feedback 😊. Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen. Wir werden uns auch weiterhin bemühen, allen Nutzern die beste Erfahrung zu bieten. Sie können sich jederzeit an uns wenden, wenn Sie Unterstützung benötigen, wir sind 24/7 für Sie da. Nochmals vielen Dank! Emma Willdesk Kundenbetreuungsteam von Channelwill

5 / 5 Share

Feb. 26, 2025

功能丰富且有专业指导,指的推荐

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

非常感谢您在百忙之中留下 5 星好评!我们很高兴您对该软件和所获得的支持感到满意。 我们感谢您的反馈。我们将始终努力不断改进,为大家提供最佳的用户体验。 如有任何建议、问题和支持,请随时联系我们。我们全天候为您提供帮助。 再次感谢您! 艾玛 Willdesk 客户支持团队

5 / 5 Share

Feb. 19, 2025

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Using app

2 days

Total reviews

8

Average rating

4.9

Developer Reply

Thank you for your kind words! We're thrilled to hear that our customer service has been helpful and that you were able to set up the chatbot just the way you wanted. 😊 If you ever need further assistance or have any questions, we're always here to help! Best regards, Willdesk Customer Support

5 / 5 Share

Feb. 17, 2025

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨ Best Regards, Kim|Willdesk Support Team of Channelwill

5 / 5 Share

Feb. 10, 2025

good

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! 😊 We're glad to know that you're enjoying our app. Let us know if you need any assistance! 🚀 We'll be here to help! Best Regards, Kim Willdesk Customer Support