Willdesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
feedback
375
chart
#921
All reviews
Aug. 7, 2025
Nona is the best
Thank you so much for your kind words! We're thrilled to hear that you think Nona is the best — we agree! 😊 We'll be sure to pass along your praise. Looking forward to seeing you again soon! Best regards, Kim|Willdesk Support Team 😇
Aug. 4, 2025
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team
July 27, 2025
Gute App mit tollen Funktionen, sehr zu empfehlen
Using app
About 13 hours
Total reviews
1
Average rating
5.0
Vielen Dank für Ihre freundlichen Worte und Ihre Empfehlung! Wir freuen uns, dass Ihnen die App und ihre Funktionen gefallen. Wenn Sie Anregungen oder Feedback haben, teilen Sie uns diese gerne mit – wir sind stets bemüht, uns zu verbessern! 😊 Mit freundlichen Grüßen, Kim|Willdesk Support-Team
July 26, 2025
the support is very fast and helpful
Thank you so much for feedback! 🌟 We are delighted that you are happy with the support you received. We appreciate you taking the time to send us 5 stars. We will to continue to strive in providing the best possible user experience to everyone. Kindly feel free to send us a message as you require support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill
July 11, 2025
I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.
Thank you so much for taking the time to leave us your amazing review! We are delighted that you received great support and was able to assist you effectively. Your feedback motivates us to keep improving and delivering the best potential experience. Please feel free to reach out to us as you may need help. We are always available to provide assistance. Best Regards, Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/
July 7, 2025
I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!
Thank you so much for the wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our live support team. It's always our goal to provide quick, clear, and friendly assistance—especially for new users like yourself transitioning from Shopify Inbox. We truly appreciate your support and look forward to growing with you as you continue using Willdesk for your store. If you ever need anything, we're just a message away! 😊👍 Sophie Willdesk Customer Support of Channelwill
July 2, 2025
Thank you very much for taking the time to send us 5 stars! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill https://www.channelwill.com/
June 30, 2025
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill
June 27, 2025
We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill
June 13, 2025
Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.
Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away! Best Regards, Kim|Willdesk Team
June 4, 2025
Great Experience!
Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill
May 20, 2025
Great support and a great platform — wishing you all the best and continued success!
Thank you so much for your kind words! 😊 We're thrilled to hear that you are happy with the support and the app. We really appreciate your feedback🚀. If you ever need further assistance, don’t hesitate to reach out. 💙 We are happy and love to work with you. We wish you and your store all the best. Emma |Willdesk Customer Support of Channelwill
May 18, 2025
Nona was amazing and very helpful!
Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team
May 13, 2025
amazing support and app!
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Sophie |Willdesk Support Team
May 6, 2025
Very easy to set up and great customer service!!!
Thank you for the fantastic review! 😊 We're so glad to hear that you found the setup process easy and that our customer service team was able to assist you. If you ever need anything else or have questions along the way, we're always here to help! Best Regards, Kim|Willdesk Customer Support
May 5, 2025
So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Kim|Willdesk Support Team
May 3, 2025
Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...
Merci beaucoup d'avoir laissé un commentaire extraordinaire ! Nous sommes ravis que vous soyez satisfaits de l'application et de l'assistance que vous avez reçue de la part de l'équipe du service clientèle. 🙌 Nous apprécions vraiment vos commentaires, nous nous engageons à maintenir des normes élevées dans l'expérience de l'utilisateur de l'application. N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider. Nous vous remercions encore une fois ! Avec mes salutations les plus sincères, Emma L'équipe d'assistance à la clientèle de Willdesk
May 1, 2025
Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!
Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
April 30, 2025
This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.
Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team
March 31, 2025
It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively. Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙 We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀 Best Regards, Kim|Willdesk Customer Support