All reviews

Rating Breakdown

  • 5
    95% (365 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 91% (353)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 7, 2025

Nona is the best

Using app

16 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you think Nona is the best — we agree! 😊 We'll be sure to pass along your praise. Looking forward to seeing you again soon! Best regards, Kim|Willdesk Support Team 😇

5 / 5 Share

Aug. 4, 2025

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

July 27, 2025

Gute App mit tollen Funktionen, sehr zu empfehlen

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank für Ihre freundlichen Worte und Ihre Empfehlung! Wir freuen uns, dass Ihnen die App und ihre Funktionen gefallen. Wenn Sie Anregungen oder Feedback haben, teilen Sie uns diese gerne mit – wir sind stets bemüht, uns zu verbessern! 😊 Mit freundlichen Grüßen, Kim|Willdesk Support-Team

5 / 5 Share

July 26, 2025

the support is very fast and helpful

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for feedback! 🌟 We are delighted that you are happy with the support you received. We appreciate you taking the time to send us 5 stars. We will to continue to strive in providing the best possible user experience to everyone. Kindly feel free to send us a message as you require support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

July 18, 2025

le meilleur chat pour votre boutique Shopify et de loin le chatbox booster à l'ia est tres facile à mettre en place et le support est vraiment efficace je recommande

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2025

I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.

Using app

About 18 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us your amazing review! We are delighted that you received great support and was able to assist you effectively. Your feedback motivates us to keep improving and delivering the best potential experience. Please feel free to reach out to us as you may need help. We are always available to provide assistance. Best Regards, Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/

5 / 5 Share

July 7, 2025

I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!

Using app

About 15 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our live support team. It's always our goal to provide quick, clear, and friendly assistance—especially for new users like yourself transitioning from Shopify Inbox. We truly appreciate your support and look forward to growing with you as you continue using Willdesk for your store. If you ever need anything, we're just a message away! 😊👍 Sophie Willdesk Customer Support of Channelwill

5 / 5 Share

July 2, 2025

Store

Loops

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us 5 stars! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill https://www.channelwill.com/

5 / 5 Share

June 30, 2025

Using app

About 20 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill

5 / 5 Share

June 27, 2025

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Using app

15 days

Total reviews

29

Average rating

4.8

Developer Reply

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill

5 / 5 Share

June 13, 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Using app

14 days

Total reviews

35

Average rating

4.4

Developer Reply

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away! Best Regards, Kim|Willdesk Team

5 / 5 Share

June 4, 2025

Great Experience!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

May 20, 2025

Application très bien !

Store

Moova

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2025

Great support and a great platform — wishing you all the best and continued success!

Store

PulinGO

Using app

2 months

Total reviews

9

Average rating

4.7

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you are happy with the support and the app. We really appreciate your feedback🚀. If you ever need further assistance, don’t hesitate to reach out. 💙 We are happy and love to work with you. We wish you and your store all the best. Emma |Willdesk Customer Support of Channelwill

5 / 5 Share

May 18, 2025

Nona was amazing and very helpful!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team

5 / 5 Share

May 13, 2025

amazing support and app!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Sophie |Willdesk Support Team

5 / 5 Share

May 6, 2025

Very easy to set up and great customer service!!!

Using app

About 23 hours

Total reviews

13

Average rating

4.7

Developer Reply

Thank you for the fantastic review! 😊 We're so glad to hear that you found the setup process easy and that our customer service team was able to assist you. If you ever need anything else or have questions along the way, we're always here to help! Best Regards, Kim|Willdesk Customer Support

5 / 5 Share

May 5, 2025

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.

Using app

About 22 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Kim|Willdesk Support Team

5 / 5 Share

May 3, 2025

Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...

Using app

About 6 hours

Total reviews

4

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir laissé un commentaire extraordinaire ! Nous sommes ravis que vous soyez satisfaits de l'application et de l'assistance que vous avez reçue de la part de l'équipe du service clientèle. 🙌 Nous apprécions vraiment vos commentaires, nous nous engageons à maintenir des normes élevées dans l'expérience de l'utilisateur de l'application. N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider. Nous vous remercions encore une fois ! Avec mes salutations les plus sincères, Emma L'équipe d'assistance à la clientèle de Willdesk

5 / 5 Share

May 1, 2025

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill