Sellbrite

I have been using Sellbrite for over 4 years now. Whenever I need help, their integrated app allows me to contact someone live very quickly. Even on the weekends when Sellbrite is supposed to be closed, a tech support person will still help me. Great customer service all of these years. No regrets at all.

Tech support is good - responsive, follows up. The problem is the Etsy integration using an older API that for example, won't associate the correct image with variants or worst yet - won't import the alt text you may have applied in Shopify so, you have to reapply all the alt text again in Etsy. Images updated in Shopify for an existing synced listing won't always update in Etsy unless you reopen the listing in the Sellbrite app and push the update. The app has randomly duplicated listings on Etsy that needed to be manually deleted in Etsy. The eBay integration has its own set of issues - for example, the business policies for shipping are not synced in the app so, they get overwritten in eBay. The title for the listings doesn't always stay in sync as the SB app doesn't apply the title template meaning that the old title doesn't get updated. Lastly, the images won't get updated automatically on eBay unless you push the update out again. Overall, the syncing speed is the slowest with Etsy then eBay, and then, WalMart. There are issues with the WalMart integration but, given WalMart Marketplace's repeated problems, it is hard to pinpoint the real reason demonstrated in the Sellbrite app - is it a WalMart issue or is it a Sellbrite issue? The glaring deficiency in tech support is a lack of screen sharing option so, you have to keep sending screenshots through the chat. In 2022, yup, we are still doing legacy tech support. In fairness, so far, every tech support person I have interacted with has been knowledgeable. It is hard to imagine that this is an app sold by GoDaddy. One would hope that with their resources, they would clean this app up.

It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.

The app is good. We had issues integrating our listings with Etsy, and sent an email to support, and they replied back the same day. We figured out how to do it on our own, and ended up not replying back to Sellbrite's email, and they sent us another email to make sure our issue was resolved. We loved this, it showed that they really cared about addressing our issue, and were persistent to follow up with us. Customer service support is how we determine whether an app is a keeper or not, and they were awesome!

Great app for syncing inventory across channels with great customer support. One of the best onboarding experiences of any new Shopify app that we've used with intuitive set up and helpful articles. Also some of the best support we've received from any Shopify app which we have found is crucial to finding success with any new app. We would highly recommend.

it works ok, but has a lot of bugs. most of my listings coming in from shopify to etsy come in as errors, so it publishes them but doesn't publish the image. has imported duplicates also so had to pay for these and the developers don't know how to fix as they are aware of this ongoing issue. might switch to another program soon.

You can't create amazon listings from this app. You have to create the listings on amazon seller central and then link them to this app.

I could not get the app to connect to my store. The Customer support team is terrible. I waited on chat 15-20 minutes between each response and never received actual help with the problem. I will have to find something where Customer/App support is priority.

With Shopify ending it's built in Amazon integration, we had to scramble to find something to replace it. After quite a bit of research, we decided Sellbrite was the best fit for our needs. It was a breeze to get set up and get our Amazon store integrated and we are looking forward to integrating our Etsy shop as well. Support has been phenomenal and responsive. The app is very intuitive and polished. After being live for about a week so far, we are very happy with it.

I had been using the Shopify eBay sales channel and the CED-eCommerce Etsy sales channel for about a year. The sales for both had dropped off back in March, they were both very buggy and the customer service was terrible. I found Sellbrite and installed it. Within two hours of uploading our products to eBay, we had a sale. One day later for Etsy. The customer service is excellent. Very fast and friendly in responding to all of my questions. I was very nervous about migrating my products. Switching to Sellbrite was the smart move for my small business.

This APP exported all my ETSY sales as "new Sales" to my Shopify store and it messed up all my data. Now I have to manually delete everything. Worst and scariest experience ever.

Sellbrite's Etsy integration leaves a lot to be desired. Apparently if you turn price sync on, Sellbrite will override your entire Etsy listing (titles, description, etc.). Spent hours getting hundreds of listings prepared on Etsy only for Sellbrite to override all the work we did.

I used this app to integrate with 4 platforms, and it has become my go-to app for managing the linking between my products and the platforms. I constantly review the Dashboard to detect issues and monitor the times of updates. It takes some time to get used to, but if you stay with it, the value and benefits will flow.

So far not so good. Initially trying to use the service to upload our Shopify store listings to new Walmart and Amazon seller accounts. Walmart did a bit better but Sellbrite did scramble some of the text of the listings but it was an easy fix to each listing. The Amazon product upload was a hot mess as the Sellbrite app can't find 95% of the products for the required Amazon ASIN so they will all have to all be manually transferred. Maybe we will wait and give them a try on managing inventory across Ebay, Etsy, Shopify, and Amazon down the road. Tech support was agonizingly slow as they are never available on chat and take 24 hours to respond to messages, so the back and forth on one topic can take several days to resolve.

Product variants get deleted from sellbrite and the link to the sales channels listings gets cut off. Support is nice and polite but of no real help. Since it doesnt really work at all for us 1 star seems appropriate.

Sellbrite is a godsend! I sell on Shopify, Walmart and Etsy and prior to Sellbrite keeping inventory counts on all those platforms was ridiculous, stressful, and time consuming. It took a bit to get everything synced because I did not have consistent skus. The best part is, friendly, patient support staff helped us understand Sellbrite and get started. They are amazing. The cost is also very reasonable. It more than pays for itself when you consider the labor involved in updated inventory across platforms. I highly recommend this app for people who sell on multiple platforms.

Sellbrite enabled me to grow my Amazon store, but then my shopify store store outgrew Sellbrite. Sellbrite exports fulfilment data to ebay, Etsy and Amazon, but can't import fulfilment data, which means I am now looking for a new app as I must move to printing labels on Amazon and Etsy due the increase in sales volumes in those stores. There are other issues that I was living with, such as duplicate skus and overselling, but in the end, the lack of ability to fully integrate my Shopify store with Etsy and Amazon (meaning both importing and exporting fulfilment information) meant that I have to replace the app. If your not looking for that, Sellbrite will probably work just fine for you. But beware that you might outgrow the app in time. (I did request this functionality, but was told that feature requests are not for sure and would take time, and they recognized that Sellbrite was no longer the perfect match for my store.) Sellbrite is a good app. But it is not an excellent one.

I used this app to help me integrate all ecommerce sites including my Shopify site and simplify order processing operations. Sellbrite is amazing and much better than expected. Above all their service is second to none - thanks, Garrett. I really appreciate it. Thank you!

Does not list to any platforms other than US marketplaces, this is not stated anywhere on the app page and you are only notified about this after you download the software. Kind of useless if it cannot list to multichannel platforms. Disappointed I had to go through the hassle of installing just to find this out. Making it clearer on your own website and app page would alleviate this issue. Otherwise you are just misleading potential non-US Customers.

Not recommend at all. Bad customer support. Only USD currency. Very sad that use this app. Not resolve my problem.