Sellbrite

Dec. 6, 2020

Fantastic app and even more fantastic support. It's easy to implement and get selling on other channels with this app.

Nov. 30, 2020

Sellbrite is useful overall, but there is room for improvement. Unfortunately they don't seem very open to suggestions or customer feedback. It's very good at managing inventory across platforms so you'll never run out of stock on any of your channels. No complaints there! The reporting is decent, but basic. Fortunately you can export sales data for more advanced analysis (expect to do this a lot if you're looking for anything beyond aggregate sales summaries). Having an aggregate of all connected sales channels is a huge time saver. It's acceptable for routing individual order items to different fulfillment centers and services, and can do this at a SKU level and not a whole order level (this was the main feature we needed). So you can use a 3PL to ship just the items they have in stock (like best sellers), and ship the remainder from another fulfillment center or your own warehouse. However, there is no way to apply any advanced logic or automated rules to items/orders. You can choose a fulfillment center priority for each selling channel, but you can't apply any additional logic. This means you can't use Shopify tags, or order contents to do any kind of advanced order routing. Their response when asked if this could be submitted as a feature request was simply, "We are an inventory service and do not support this." Another issue we run into is with partial refunds. If a customer contacts us and says they forgot to use a coupon, we are typically happy to refund them the amount they would have saved if valid. If we partially refund an order BEFORE Sellbrite sees it is shipped, Sellbrite moves the order to "Awaiting payment" and will not send it to any fulfillment centers, so the order will never ship. The only workaround we have found is to wait until the order ships to process the partial refund. Not the end of the world, but a little awkward when we have to explain this to the customer. Overall, for the tasks that the service supports, Sellbrite tends to be very easy to use, set up, and generally works very well. However, if we found a similar service that could apply conditional logic like Shipstation, or apply routing rules based on Shopify order tags, we would likely switch.

Nov. 22, 2020

Great App, saves me time. Would love to see a quick inventory barcode SKU scanning feature in the future.

Nov. 12, 2020

We've been with Sellbrite for almost 5 years now and are still very happy with them. They are quick to answer any questions we may have. We use the software more than just linking to our Amazon and Walmart stores but to also communicate back and forth to our ERP system which did not have a standard integration in place to Shopify. So we accessed the API and have been able push orders into the ERP and inventory related info from the ERP to Sellbrite that gets pushed out to all of our marketplaces. We rely on Sellbrite alot but I'm sure we are only using a small portion of what the software is capable of doing. Choose Sellbrite. You won't be disappointed.

Oct. 29, 2020

Works very well! Thank you! We used several other integrators and all of them had some problems. Now it's a pleasure to work with Sellbrite! Good job!

Sept. 28, 2020

After months of searching, I FINALLY found an app that did what I needed! I have multiple Shopify locations, all fulfilling online orders, and I wanted to share the inventory between my Amazon account and only one of these locations, not all of them. Sellbrite for Shopify does this, and best of all it's free as long as you have less than 30 Amazon orders per month -- since most of our orders come from Shopify and not Amazon, it is sufficient for us. One suggestion to Sellbrite staff: you should highlight the fact that you can connect just one location (or multiple, but not all) on your website. This is the exact feature that makes Sellbrite for Shopify different than all other apps, but for some reason you are not using it as a selling point.

Sept. 13, 2020

In addition to our website we utilise a number of online marketplaces to retail our products. Initially we had used the Shopify Ebay integration app which overtime proved unreliable, buggy and ultimately detrimental to our business. As a result we were on the hunt for an app that enabled us to manage our orders and our inventory across platforms as seamlessly as possible. After a bit of research we came across Sellbrite. The 30 day trial has been great. It truly has been a fantastic addition to our store and takes much of the stress away from our online integrations, order and inventory management. It just works, and we have experienced very few issues and the customer support has been helpful whenever needed (rarely). It has even given us the confidence to grow the number of sales channels we retail on which is testament to how well it works and how much we appreciate this software and the team at Sellbrite. The app is reliant on SKUs being setup for your products, so get those sorted before you start but in essence it is easy to setup, easy to integrate and allows us to focus on more important things, taking away the stress of overselling and the subsequent lost sales and customer disappointment. I see some reviews regarding the support availability and yes, it is geared to US pacific time but the process or reporting issues is seamless and they get to the issues / questions more quickly than you may think. Not that we've had any major problems thus far. One slight criticism would be that the pricing structure from 500 orders to 2000 orders seems quite a jump. Perhaps another tier between the two would be helpful. Overall Sellbrite has been great. If you sell on multiple channels with decent volumes we would highly recommend this app. It works fantastically well and even at the $99 a month price is great value. Some may scoff at that but it works out around $3.25 / £2.50 per day. Better this than a missed sale or disappointed customer in our opinion.

Aug. 27, 2020

Great program and very good customer service, I would strongly recommend it to any online seller who uses a few selling platforms.

July 29, 2020

The BEST customer server ever. Awesome people to work with. Great app, very convenient. Anyone using Shopify and listing on other platform should use Sellbrite. Save tons of time and work. Inventory control is a breeze. Thank you Sellbrite!

July 25, 2020

Sellbrite has been a solid solution that works well with our channels (Etsy, eBay & Shopify w/POS). The support team is responsive and positive. We moved from competitor's solution and have been very satisfied with syncs, GUI, etc. May not have every bell & whistle, but it handles the core functions very well and that is how we butter the bread ;-) Only piece missing for us is integrated P.O.s, but we can work around that easily with the clean exports of low inventories, etc. All-in-all, very glad we moved to Sellbrite.

July 22, 2020

Sellbrite is a great app to use to manage our stores inventory and orders. Integration with eBay, Walmart, and Newegg is the best of any app we have used! The only thing that would make it even better is if they added Newegg inventory and product integration.

July 21, 2020

A great tool to list across multiple channels and manage inventory effectively. I prefer the stand-alone version over the one relying on Shopify for inventory count.

July 21, 2020

I just started using sellbrite this week... I'm still setting it up but so far it's been very user friendly. Questions are answered quickly. Very happy.

July 16, 2020

I am using Sellbrite with Shopify, Etsy & eBay. So far everything has worked seamlessly. It has been a lifesaver with updating inventory, I couldn't run my business without it.

July 5, 2020

This app regularly fails us by not properly updating our shopify store and bot reducing inventory as orders come through. This is causing us to over sell items on amazon, which in turn means we have had to cancel way too many orders. Amazon has already suspended us once before, and now we face suspension again as our cancellation rate has skyrocketed. Every time I submit support tickets, sellbrite never takes ownership of the issues. It always feels like a "brush off" without any resolution. If this issue was a one off, I wouldn't think to leave this review, but we have been plagued with this issue since the beginning of using sellbrite. I don't get apologies from sellbrite, nor do I feel like their support has done right by us to find the root problem of the ivnentory issues i.e. shopify inventory not properly being updated. One star for an unreliable app. Find something else

June 16, 2020

Sellbrite makes our work easier and recommend the sellbrite for the user who are selling on the multiple channels platform. This is one of best amazing inventory management software. The team are always there to help you.

June 15, 2020

I worked with the support staff to help get set up as I originally signed up for the standalone version of the product. It is very easy to use and intuitive and excellent for managing multiple channels. Besides that, the support team is second to none. They helped make sure I had the right product for my needs and encouraged me to use the Shopify version as it fit my workflow better, even though it was significantly cheaper than the version I was using. I can't say enough about the team and their desire to help you succeed with the right product. I look forward to partnering with Sellbrite as we grow our company!

May 20, 2020

I have two etsy stores, two eBay stores, two shopify stores and an Amazon presence. It would not be possible to manage inventory on 4,000 products across seven channels without this robust system. I am a one person business sending and receiving 400-600 items every week. Using Sellbrite allows me to have a central hub to manage all of my inventory tasks. I check in in the morning and at a glance, I can see how many orders I have to ship that morning. It's the first stop of my day. When I receive stock, I update the stock quantities in Sellbrite and it automatically sends them to eBay, Shopify and Amazon. I do have to manually update etsy but that's only a couple of clicks per item. I'm excited that they have merged with GoDaddy and hopeful that at some point this will be a central hub for my bookkeeping activities as well. I tried other inventory management systems before I tried this one. They were clunky and frustrating. I'm a social media e-commerce influencer and send a lot of people to this utility. It's expensive but click around for some great deals. I could not run my small businesses without sellbrite! Get to where the buyers are! Sellbrite will allow you to do that!

May 12, 2020

I like the concept. This app sounds great in writing, but sadly this version of Sellbrite can't scale (yet). To explain: Sellbrite for Shopify considers Shopify the "Source of Truth". This concept is fantastic... but as you may be aware, data in Shopify is limited. For starters, the following fields are not imported into Sellbrite (Manufacturer, Model Number, Package Dims, MSRP) because they don't exist in Shopify. As well, bullet points on features and other supplemental data used by marketplaces don't exist in Shopify so you can't add them easily to Sellbrite. There is no way to import supplemental data into Sellbrite via CSV. There is also no way to map Shopify metafields with this data to Sellbrite. In order to get all info into Sellbrite, you would need to manually go to every product description and add the missing data by hand… We have over 4,000 product pages, so this is not an option. I've been told the feature of mapping metafields is in the works and should be available in the coming weeks. Once this feature is added this will do everything that we need it to.

April 27, 2020

I have been using this app for 6 months now and it has truly saved me lots of time! This is such a great asset to my business as I cross-sell on multiple third party sites. It is user friendly, the agents are very nice and helpful, and the pricing is great! I recommend this company to infinity and beyond!