Sendle Shipping
Sendle Shipping Integration
Rating
4.6
feedback
18
chart
#923
All reviews
Rating Breakdown
Review RSS Feed
June 20, 2024
I have been using the app for 4 years and just added the Australia Post integration which works beautifully. Andrew and Bivash are really listening to the feedback they receive and are very prompt in implementing fixes / improvements. Thank you to the Team: I highly recommend this app.
May 2, 2024
This app is great. It saves me so much time. Customer service is great. Andrew helped me fix a few errors I had made with in hours of me needing help. He also took the time to step me through using the app so it can be even more effective for my needs.
Jan. 8, 2024
I did experience some basic technical challenges Andrew from customer service was very helpful in dealing with the issue . Very happy with the shipping app which allows me compare pricing between different providers
Oct. 24, 2023
Easy integration even for a novice like myself. Customer support is phenomenal. Rates are fantastic. Andrew is a top bloke. No issue is too big or too small. Super quick responses too.
Oct. 22, 2023
I am very happy with the APP and especially with the support provided by Andrew, who has been great to work with. The integration with Shopify works seamlessly and I especially love the continuous tracking feedback for me and for my customers. I would highly recommend Sendle for anyone looking for quick and reliable shipping of smaller size parcels (<120cm longest dim) across all Australia and New Zealand.
Oct. 15, 2023
Editing my 1 star review here and changing it to a 4, a lot of my initial issues were my fault not knowing where things were and with Sendle as a company (not the app itself). That said, there are still quite a few features that I'd love to see and would make this a 5 star app. A few of which are load speeds, being able to see the ordered items from the orders page and being able to switch to drop off instead of pick up within the order itself (instead of having to change the default in the settings).
Hi, It seems that your main issue was with the courier service itself, more so than the app. At Joovii we aim to provide the best app we can, but as we are not Sendle, can only escalate delivery issues to our contacts at Sendle if you raise them to us. This app does support both pickup and drop off, you can select a default option and also apply your preference at the time of booking. We are 100% ready to support any issues with the app and also escalate to Sendle any issues with their delivery service.
Aug. 15, 2023
I am extremely grateful to have had Andrew assist me with all of my questions relating to using Sendle Shipping for my new website. There is customer service and then there is Andrew who is on a whole other level. It is difficult to receive this kind of online support at times but Sendle Shipping has been a breeze.
July 12, 2023
Excellent service. Andrew helped me out with all my shipping needs and questions. This was a confusing process for me at the start and found their team super helpful to get started.
July 10, 2023
So I found this App is perfect. Some APP allow you to track the items but you cant buy label and some do other way, but this APP will do all at once place. Team support is very quick . Thank you Andrew for always helping us when we needed. Highly Recommended
Store
Muscle Station
Using app
About 2 years
March 9, 2023
Thank you so much to Andrew, who helped me right away to get my website back on track very easily today. He was very prompt and easily fixed my problem. I am very grateful for his easy advice and quickly organized my postage on my website. Thank you again for your work Andrew.
Oct. 30, 2022
So far, so good! I'm also trialing another aggregator app along side Sendle as stand alone so will see how it all pans out.
Many thanks. Stay tuned for our aggregator app coming soon.
March 5, 2022
Hi, I have been using Sendle last one year and usually send my products to USA. Recently i got a problem with every single postage because they don't arrive our customers on time. I can not reach to customer service and don't seems like app doesn't work 100% too.
Hi, Please understand that we are an independent app developer providing this integration to Sendle and not able to impact your deliveries with Sendle. We do have contacts there and if you would like we can connect you to get answers on that issue. That said i notice you mention it seems like the app may not work at times and we would be very keen to assist with any issue there if you could contact us and direct your feedback toward the app itself. Thanks, Team Joovii
Dec. 2, 2021
Tried this app, it then says you must pay your shopify store annually to be able to use. Sendle must have another workaround for this to use carrier shipping rates.
Actually it's a Shopify policy that to use carrier calculated shipping services you must either upgrade your plan, or pay your Shopify plan annually. Unfortunately we have not found any way to avoid that constraint.
Aug. 24, 2021
the worse app, no customer service. do not waste your money. We have emailed few times for help but no response. Sendle should do something or we are moving to another provider.
June 23, 2021
We had a HORRIBLE experience with this app. Sendle's support doesn't actually support the Sendle app. If you have any issue whatsoever with the integration with Shopify, Sendle's 'support' tells you to email Joovii. We were paying for the app in Shopify, and it never worked correctly. First they tell you to go to Sendle's Dashboard outside of Shopify and initiate the Shopify integration there; we did that. We received our API data, input that into Shopify, and the app still did not work correctly. Sendle's support said we should be able to print shipping labels from Shopify, yet we could not. At that point they directed us to contact Joovii and we did so on June 4. It is now June 23 and Joovii still has not replied to our support request to fix this issue - and Sendle's support can't fix any integration problems. When we would randomly open the Sendle Dashboard outside of Shopify, orders would be there but the weights would be incorrect - one was 3x higher than what it should have been. Sendle doesn't allow any corrections to be made - it's all or nothing, so if there's an error you have to cancel it completely and MANUALLY re-enter the information. It is way to clunky, not user-friendly, and there is zero tech support. We love the idea of it but this app has a lot of work to do to actually be useable. We're sticking with PirateShip.
Hi, Apologies to hear your experience with our app was poor. Unfortunately I think the Shopify support team often confuse our app with Shopify shipping and also Sendle dashboard integration and don't always give the best advice. I've looked for a ticket but not seen one in our system, however if you email [email protected] directly I believe we can address the confusion here. You are definitely able to book from an order in Sendle and print the label. There should be no manual entry even after a canceled order. I hope that you are able to reach out directly and i'm certain we can solve the issues faced.
Jan. 8, 2021
I have entered my API and Sendle ID and re-install the app but still calculated shipping rates is not shown at Checkout.
Hi, There is an additional step you may be missing which is to select the Sendle App and assign it in shipping zones area. If you need further assistance on setting that up please contact us at [email protected].
Dec. 6, 2020
Honestly, don't bother using this app. Since Addition stopped their official app, we had to migrate to this. API returns $0 for some zones that are major hubs (Like some UK addresses that worked fine prior). Support don't respond to any of their channels and we have raised multiple requests that fell on deaf ears. Hopefully they read this and turn things around in future releases.
Thanks for you review. One thing that you may not be aware of is that due to COVID, Sendle removed support for larger items to the UK (over 2kg). This may be the reason you now receive $0 for those zones. We would be happy to check why you are not receiving the quoted amounts from the Sendle API as expected. As you can imagine we dont alter these, we simply pass through product weight information along with pickup/destination. Please reach out directly on [email protected] and we will take another look.
June 23, 2020
The Sendle app is working fine. It’s the couriers that are letting the side down. Waiting to talk to Shopify.
Hi, It looks like your issue is with the performance of actual Sendle shipments rather than the integration functionality supplied by us (Joovii) as developers of this App. We have reached out to Sendle with your store details and our contacts there have committed to contacting you to solve the pick up / delivery issues you are facing. As a Sendle customer myself I can attest that the individual courier drivers are excellent 99.9% of the time. If my assumption is correct and it is Sendle that you are disappointed with rather than our app, we would appreciate you reconsidering this review and to rate the app accordingly with the performance of the app alone. Thanks, Team@Joovii