SendOwl
Sell digital products and downloads online today via SendOwl
Rating
3.9
feedback
168
chart
#5,505
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
22%
-
Less than a year
50%
-
More than a year
18%
Reviews Summary
SendOwl has received mixed reviews from users. Some users have expressed frustration over significant price increases, with some mentioning a jump from $15 to $89 or even up to $299 per month. The sudden price changes without adequate communication have left many users feeling ripped off and looking for alternative solutions. Additionally, there have been complaints about server errors, lack of transparency in account approval processes, and issues with email deliverability, leading to a decline in user experience. On the positive side, users appreciate the ease of use, quick customer service responses, and features like secure digital content delivery and product bundling. SendOwl's ability to automate deliveries and provide analytics has been highlighted as beneficial for businesses selling digital products.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 26, 2025
Pure rip off. I used them dir years, but they suddenly changes their price from 15$ to 89$… it seems like they sand 1 email a few weeks ago where they had a small warning about a price increase written somewhere in the long email. This company is ripping you off and what they offer is not better than the other providers, so just use someone else..
April 21, 2025
I'm a long time (since 2010), established brand with no negative reviews or other issues, but I realized today another paid plugin here in Shopify is creating downloads my browsers are blocking as dangerous files (!!!). That's not a great user experience, so I began seeking out alternatives. Before I could even attempt to use the app, I got repeated 500 server errors and an error code that suggested I contact support. With no discussion or explanation, I received this email this afternoon, after installing the app and giving them access to my customers and account info as required? I don't understand the reasoning, but I am highly concerned about the outcome now. The message: "Hi After conducting a review I am sorry to say that we are not able to approve your account. I understand this will be a disappointment to you and given our security practices, I am not able to share the details of the review process or the reason for our decision. Paul Tomes Head of User Operations, SendOwl." I am completely baffled, dismayed and, evidently, not allowed to request info on why they would choose to do this, so I'm sharing my experience in order to let others know. At the very least, I would attempt to create your account before installing the app so they don't gain access to sensitive information. As for me, I guess my goat care resources must be troublesome, so I'll go on my way to find another solution, with no idea what I did wrong to warrant this treatment in the first place.
Using app
About 6 hours
Total reviews
4
Average rating
4.0
Hi, this is Paul. Sorry for the late reply, I was out for a couple of days. The email you used to sign up with was marked as spam by the 'spam domain' service we used and never got passed the first hurdle! I am sorry about that - it was a frustrating experience for you. I have explicitly whitelisted your email and domain in our system and will look into why it was marked as spam by our external domain checker. This was definitely on us, but please reach out if you have any questions! Cheers, Paul.
April 14, 2025
Pre-April 2025, I would give SendOwl 5 stars. Worked in the background, very reliable, did everything I needed. At $15 /month it was great value for money. They probably undercharged, to be honest, so it makes sense for them to revisit their pricing in April 2025. However, my new plan will be $159/month. This amounts to a 3% cut of my entire online business. No thank you. Not doing it. I am currently looking for alternatives that will simply deliver digital downloads without charging MailChimp-like fees for it.
Using app
Over 9 years
Total reviews
2
Average rating
4.0
Thank you for the effective 5 star review for our underlying service. That mean a lot to us. Regarding the 3 starts on pricing - we believe our new pricing is balanced and fair for the reliability, scalability, uptime, etc. That said, we know it will not work for everyone. Please also note this is the first time in 15 years we have re-priced legacy merchants, and will not do it again. If there is anything we can do to earn your future business, can you pls reach out to us at support@sendowl.com to discuss your options?
April 13, 2025
From $24 USD to $299 USD a month - that's a 1145.83% price increase... Ridiculous!! I have been using SendOwl to deliver digital downloads to my customers since I started my shop 5 years ago. I use it solely for the Shopify integration, I need no other features. I have ~ 100 digital products in my catalogue, but I don't even need the 5 GB file storage. Sorry, I am running this little business all by myself and I can't justify paying $299 a month just to deliver download links to my customers.
Hi. Thank you for taking the time to leave your feedback. We stopped supporting legacy plans a few years ago, and we ‘grandfathered’ all merchants on legacy plans for many years. However, we could no longer sustain this and run our business moving forward. I understand that your plan is more than you were previously paying. I see it looks you never reached out to us to discuss alternatives. If you are looking for ways to reduce your cost, or if you need anything, please do reach out to our support@sendowl.com team?
March 31, 2025
I have been using SendOwl for a while now at $19/month for unlimited digital products. I use Amazon S3 to store the files. They are going up on the price at the end of April 2025, so my monthly fee will now be $159 instead of $19. You have got to be kidding me with the $140/month price increase?! Um no. I will go elsewhere. Terrible business practice, especially when their website still advertises "unlimited products" on their pricing page. Since I pay for the app, I expect to have no advertisements on the download page. I am not happy that the download page you are directed to from the customer email to download the files has 2 advertisements at the bottom of the file list.
Hi April. Thank you for taking the time to leave your feedback. We stopped supporting legacy plans a few years ago, and we ‘grandfathered’ all merchants on legacy plans. However, while we supported those legacy plan prices for many years, it is time for all merchants to move to the new plans. I understand that your plan is more than you were previously paying. However, our pricing is still great value, and it is still cheaper than the majority of the alternatives. You mentioned the referral links on the download page - you can disable those in the SendOwl dashboard. Email us, support@sendowl.com, and we'll show you where that option is! Thanks, SendOwl
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