SendOwl
Sell digital products and downloads online today via SendOwl
Rating
4.4
feedback
164
chart
#4,975
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
8%
-
Less than a year
42%
-
More than a year
41%
Reviews Summary
SendOwl is a Shopify App that has received mixed reviews from users. Positive aspects highlighted include ease of use, quick customer service, secure delivery of digital content, and helpful features like product bundles and analytics. Users appreciate the automation of deliveries and the ability to customize email templates. However, negative aspects mentioned include pricing changes, issues with email delivery landing in spam, and dissatisfaction with customer service in some cases. Some users also mentioned difficulties with app installation, file management, and handling complex scenarios like editing orders and partial refunds.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 22, 2024
I used to LOVE This app - (installed it back in 2019 as couldn't find any other alternatives). However now things are going down the hill. Email delivery went down (I assume the company switched to a cheaper server to save money - emails now constantly land in spam). On top of that they have added a million other functionalities that I just don't use - but it made my use case a lot harder to work with - as they now somehow turned it into a store of it's own - I am not being funny but I sell on Shopify - why would I need this!?) Anyhow - emailed with my concerns about the spam issues - no reply. Looking for replacement.
Hi, I'm sorry you had that experience! I've searched our ticketing system and can't find any communication from you regarding emails or spam. The last ticket from you was just yesterday where we discussed customizing the download page. Please do resend your email about spam and I'll be very happy to look into it for you. Thanks, SendOwl.
Aug. 9, 2024
SendOwl has helped us securely deliver digital content - a service we have not had the resources to build ourselves. They are quick with customer service and pivoted nicely when shopify deprecated the old checkout process.
Thank you for taking the time to leave such a wonderful review! I'm glad we're able to meet your needs and help where we can. Thanks, SendOwl.
March 17, 2024
*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.
Just wanted to drop a note here - I believe we resolved your issue and were able to help, but please let us know if that is not the case. Glad we could we could get you on the pricing plan that was a good fit. Thanks, SendOwl.
Nov. 30, 2023
I love send owl because of its ease of use. you need no technical background to set it up. it also allows us to import thousands of license keys at once and automatically delivers our downloads and licenses. its a great product especially for the entry cost.
Hi, thank you for sharing your experience. It means a lot to all of us SendOwl and I'm glad we're able to help! Thanks, SendOwl..
Nov. 2, 2023
Thanks for the review! It's been a pleasure working with you! Thanks, SendOwl.
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