SendOwl
Sell digital products and downloads online today via SendOwl
Rating
2.9
feedback
102
chart
#10,569
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
36%
-
Less than a year
82%
-
More than a year
39%
Reviews Summary
SendOwl has received mixed reviews from users. Some users have expressed frustration over significant price increases, with some mentioning a jump from $15 to $89 or even up to $299 per month. The sudden price changes without adequate communication have left many users feeling ripped off and looking for alternative solutions. Additionally, there have been complaints about server errors, lack of transparency in account approval processes, and issues with email deliverability, leading to a decline in user experience. On the positive side, users appreciate the ease of use, quick customer service responses, and features like secure digital content delivery and product bundling. SendOwl's ability to automate deliveries and provide analytics has been highlighted as beneficial for businesses selling digital products.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 12, 2025
my plan has gone from £24 to £249. I speak to the customer service and its absolute madness. £200+ to sell a few ebooks. Trying to pull the wool over your eyes in price increases.
Hi there – Ben (COO) here. Just want to be fully transparent: we’ve sent 5+ verified email communications (including a personal outreach from our CEO), along with in-app notifications, so it’s certainly not the case that we were trying to pull the wool over anyone’s eyes. I also personally reviewed your ticket, and I can say our support team put real care and effort into respectful responses throughout—which did not receive a reply before this review was posted publicly instead. That’s obviously your choice, but we always prefer to work through concerns directly and constructively. Either way, we sincerely wish you all the best going forward and appreciate the time you spent with us.
May 8, 2025
We've been using SendOwl since transitioning from BigCommerce to Shopify in 2021. This app works well for our workflow and is highly recommended for digital delivery of PDFS. The new pricing regime came as a big surprise, but we were able to come up with a pragmatic solution that works for both SendOwl and us.
Thanks for taking the time to leave a review and we really appreciate the kind words. We’re glad SendOwl has been a good fit and look forward to continuing to support you as your business grows. If there’s anything we can do to help you get even more value from the platform, we’re always here.
May 6, 2025
I rate the app itself well, but this review pertains to the experience with SendOwl. Your price hike means me severing ties with your Company, not just because of the price hike, but how it was implemented as well. Additionally, I reached out and got no response. There are too many options available today to continue this service. Price for me was raised from $15 per month to $89 per month- more than my Learning Platform. The continued justification for such a steep price adjustment, (such as in this review segment) even in the face of poor reviews demonstrates an unwillingness to really listen to customers.
Hi there – Ben here, COO at SendOwl. I wanted to personally address your comment to clarify a few key points. It’s simply not accurate to say that you received no response. Our records show that you contacted our support team on April 25th at 9:32am, and we responded within 15 minutes at 9:47am. We always strive to respond promptly and supportively — and in this case, we absolutely did. We fully understand that pricing changes can be frustrating, especially after many years on legacy plans. That said, we've done our best to give ample notice — including emails and in-app banners — and we continue to offer one of the most cost-effective solutions in the space relative to usage. We're always here to help if you'd like to revisit the conversation and see if there's a better plan fit. And if not, we still truly wish you and your business all the best.
May 6, 2025
I used SendOwl with great satisfaction for 3 years. Pretty simple deal ... they just fulfill/send PDFs to customers. $15/month, ok no problem. But now they're charging my $87/month, a 500% increase and nearly 3x what I pay for my entire ecommerce platform. How does this even make sense? No thank you. Dropped them like a hot iron ... took me an hour to set up a new fulfillment app that only costs $12.49/month and with excellent customer reviews. Best of luck to you, SendOwl!
Using app
Over 3 years
Total reviews
1
Average rating
2.0
Our new pricing is squarely market for comparable service, reliability, scalability, and uptime. That said, we certainly understand there are less expensive (and more expensive) alternatives, and we wish you the best moving forward in your business.
May 5, 2025
I am a very small business but have a lot of digital products, I do have $1000's in sales every month its more like $100's this is just a side business to help out with monthly bills at home. My monthly subscription with Sendowl was $39 a month and now they are forcing me to the $159 a month, this 3x the cost of my Shopify monthly fee . I do not have the time to move all my products to another digital product sender, this will force a 10 year business to close, really ticks me off. Yes Sendowl you sent me plenty of emails and notices, I just didn't have time to deal with it as I lost my home due to Hurricane Helen and being dealing with that, this is just another hit I don't need at this time in my life.
Hi there. I'm so sorry to hear about your home. That is terrible. Please write into support and ask for a member of our leadership team (Matt or Ben) who I'm sure will be able to help you during this difficult time.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more