Sendvio: Email Marketing & SMS
Sendvio - Email Marketing, SMS, Popups - Shopify App Store
Rating
4.8
feedback
502
chart
#7,952
All reviews
Rating Breakdown
Review RSS Feed
May 24, 2024
Good costumer service :) I got the help i needed.
Thank you! We're always here to help with anything you may need! - Nallely (Customer Sucess Team)
May 25, 2024
I got charged for this app when reactivating my shopify store after 2 years! Please refund me and I will change my review
Thank you!
May 17, 2024
The app is really easy to use and the customer service is excellent! I moved to Sendvio from another email marketing app because I couldn’t template on my iPad. I ran into a templating problem with Sendvio and contacted customer service. They responded super quickly and in two days had redesigned the functionality so it worked on my iPad Air! Very impressed.
Thank you for this fantastic review! The developer who worked on this project is truly grateful for your kind words. Your feedback is incredibly motivating for our entire team. We appreciate your support!
May 9, 2024
Muy atenta, paciente y un trato amable, se pudo entender con claridad todo lo explicado.
Agradecemos mucho esta fantástica reseña. Será un placer siempre ayudar con todo lo que necesite!
May 7, 2024
I mainly want to thank Sarahy. She was super helpful and had a lot of patience with me specially because i'm a beginner and I don't know much about email marketing and sms. But she's amazing and also the app is great
Thank you for this wonderful review. I appreciate you taking the time to share your experience. I'm more than happy to assist you further with anything you require! At your service, Sarahy (Customer Success Team)
May 1, 2024
I have not completely set up the app yet but I needed some questions answered and an agent called me at the scheduled call meeting and answered the questions that I had. Appreciate it. I cannot rate the app yet since I have not started using it to see how it works. My review is solely for the customer service part of it.
Thank you for rating our customer service. Your satisfaction is our top priority, and feedback like yours motivates us to keep striving for excellence. We're always available to help you make the most of our tools!
April 24, 2024
This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me. The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.
We cannot cancel scheduled support calls for other users to extend the duration of calls with you. You were kindly informed that we had another user waiting for a call and offered to schedule another call with you if needed. We maintained professionalism and courtesy throughout. Furthermore, regardless of the subscription price, mistreatment or disrespect toward our support team is strictly forbidden.
April 23, 2024
The templates offered are great; however, the templates are not easily editable. There's no 'back' button or any way to redo if you were to make a mistake. I wish they would rectify this.
The left and right arrow icons at the top right corner of the email editor allow you to move between different versions of your email editions.
April 4, 2024
I am working on installing this app, and i had a lot of customization questions. Their support got back right away, they call you to help and answer and help with any questions i had! Amazing customer service!
Thank you for your valuable appreciation. We appreciate you taking the time to share your experience. We will always do our best to take care of your needs :)
April 1, 2024
Very helpful and supportive. My questions were answered. I was walked through the process. and was offered help in case of any questions in future. Keep up the same level of customer service
We are truly grateful for your acknowledgment. We are committed to consistently meeting your needs!
March 26, 2024
Nallely called me and explained everything, love the support and the app, good communication, the problem has been resolved quickly, 100% recommend the app!
Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :) Nallely (Customer Success Team)
March 13, 2024
I would recommend this app. The support has been very helpful, and courteous. When i send an email to support they are usually VERY fast getting back to me. They also have 15 minute calls to a live human, who will walk you through what needs to be done.
We sincerely appreciate this review. It will be a pleasure to continue to support you in everything you need. Our goal is to help you increase your income constantly through our tools. Please reach out to us anytime you need a helping hand.
Feb. 29, 2024
Natelly has excellent customer service skills and really helped me out a lot! Thank you!
Thank you for your valuable appreciation. We will always do our best to take care of your needs! :)
Feb. 19, 2024
Very helpful and good performance for explaining the importance of the setting up Shopify. I would give you 100 ⭐ for great attitude and professional support thanks again Roman Latham
Your appreciation is a wonderful motivator for our team. We assure you that we will always strive to meet all your expectations :)
Feb. 12, 2024
Great support. Thank you Nallely O.
Thanks for recognizing our efforts. We'll remain committed to providing top-notch service for you.
Jan. 30, 2024
Excellent service. Answered all of my questions perfectly.
Using app
About 1 hour
Total reviews
1
Average rating
5.0
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again!
Jan. 24, 2024
Good !
Thank you for your valuable appreciation. We will always do our best to take care of your needs :)
Jan. 23, 2024
This app is so much more user friendly than some others ive used. Setup was far easier and emails did not end up in spam for a nice change. (Reason why I chose this application) Thank you for the support @Nalley, I had around 4 issues and they were all resolved within a few minutes.
We sincerely appreciate your kind acknowledgment. We're committed to providing top-notch service and consistently meeting your needs at the highest standard. Thank you for placing your trust in us. - Nallely (Customer Success Team)
Jan. 20, 2024
These guys are the best they set me up and help me walk me through the whole process. I definitely recommend them and I am happy with their service. If I could give 10 stars I would.
Thank you for taking the time to leave such a fantastic review! It's truly our pleasure to serve you. Your satisfaction is our top priority, and we're here to continue supporting you in any way you need!