Sendvio: Email Marketing & SMS
All-in-one Email Marketing, SMS, Automation, Product Reviews
Rating
4.8
feedback
179
chart
#1,352
All reviews
Review RSS Feed
March 25, 2025
Thank you for your review! We're glad our customer service met your expectations :)
Jan. 7, 2025
I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!
Thank you for your generous review and for sharing your experience with our team! It has been an absolute pleasure working with someone as knowledgeable and professional as you. Our thoughtful exchanges have provided us with fresh perspectives that we deeply value. We are truly honored to be part of your journey and are fully committed to supporting you every step of the way as you achieve your goals. Please know that you can always count on us! At your service, Mike & Fernando (Founders of Sendvio)
Nov. 25, 2024
Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!
Thanks for recognizing Nallely's efforts! We'll keep striving to enhance our product while maintaining great support. Your feedback matters, so please feel free to send any feature requests to [email protected].
Nov. 12, 2024
We’re grateful for your review! Your satisfaction is our motivation, and we’re glad our service made a difference for you.
Oct. 16, 2024
Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.
We are grateful for your kind comments about our service. It is always our pleasure to assist you, and we remain at your service for any future needs.
Sept. 17, 2024
Very friendly and professional call received to help set-up the service. Great idea! Nelly was very helpful!
Thank you so much for your kind review! It means a lot to us and truly makes our efforts worthwhile. We appreciate your support! 😊
July 25, 2024
Great app with amazing support! They really listen to their customers and adapt quickly!
We are grateful for your warm acknowledgment. We remain committed to constantly striving to provide the best possible service to meet all your needs. We look forward to serving you again :)
June 28, 2024
I use Sendvio for all my stores and I can't say enough great words about it! It helped us increase our revenue a lot, the app is very easy to use and their support is the best. Big thank's to Fernando!
We are delighted to know that our daily efforts are helping entrepreneurs like you to grow - that's our main goal at Sendvio! It's a pleasure to be here to support you with anything you need. Remember, we're just an email away and always ready to assist you. Thank you for your kind words and for choosing Sendvio! At your service, Fernando Heyer (Co-Founder of Sendvio)
June 26, 2024
Great support
Thank you for your valuable appreciation. We are committed to consistently providing the best care for your needs :)
May 24, 2024
Good costumer service :) I got the help i needed.
Thank you! We're always here to help with anything you may need! - Nallely (Customer Sucess Team)
May 17, 2024
The app is really easy to use and the customer service is excellent! I moved to Sendvio from another email marketing app because I couldn’t template on my iPad. I ran into a templating problem with Sendvio and contacted customer service. They responded super quickly and in two days had redesigned the functionality so it worked on my iPad Air! Very impressed.
Thank you for this fantastic review! The developer who worked on this project is truly grateful for your kind words. Your feedback is incredibly motivating for our entire team. We appreciate your support!
May 9, 2024
Muy atenta, paciente y un trato amable, se pudo entender con claridad todo lo explicado.
Agradecemos mucho esta fantástica reseña. Será un placer siempre ayudar con todo lo que necesite!
May 7, 2024
I mainly want to thank Sarahy. She was super helpful and had a lot of patience with me specially because i'm a beginner and I don't know much about email marketing and sms. But she's amazing and also the app is great
Thank you for this wonderful review. I appreciate you taking the time to share your experience. I'm more than happy to assist you further with anything you require! At your service, Sarahy (Customer Success Team)
May 1, 2024
I have not completely set up the app yet but I needed some questions answered and an agent called me at the scheduled call meeting and answered the questions that I had. Appreciate it. I cannot rate the app yet since I have not started using it to see how it works. My review is solely for the customer service part of it.
Thank you for rating our customer service. Your satisfaction is our top priority, and feedback like yours motivates us to keep striving for excellence. We're always available to help you make the most of our tools!
April 24, 2024
This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me. The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.
We cannot cancel scheduled support calls for other users to extend the duration of calls with you. You were kindly informed that we had another user waiting for a call and offered to schedule another call with you if needed. We maintained professionalism and courtesy throughout. Furthermore, regardless of the subscription price, mistreatment or disrespect toward our support team is strictly forbidden.
April 4, 2024
I am working on installing this app, and i had a lot of customization questions. Their support got back right away, they call you to help and answer and help with any questions i had! Amazing customer service!
Thank you for your valuable appreciation. We appreciate you taking the time to share your experience. We will always do our best to take care of your needs :)
Feb. 29, 2024
Natelly has excellent customer service skills and really helped me out a lot! Thank you!
Thank you for your valuable appreciation. We will always do our best to take care of your needs! :)
Feb. 12, 2024
Great support. Thank you Nallely O.
Thanks for recognizing our efforts. We'll remain committed to providing top-notch service for you.
Jan. 30, 2024
Excellent service. Answered all of my questions perfectly.
Using app
About 1 hour
Total reviews
1
Average rating
5.0
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again!