Sendvio: Email Marketing & SMS
Sendvio - Email Marketing, SMS, Popups - Shopify App Store
Rating
4.8
feedback
496
chart
#7,495
All reviews
Rating Breakdown
Review RSS Feed
Jan. 24, 2024
UI is better than Kalviyo. Have some reasonable price plans. Customer support is helpful.
We are truly thankful for your valuable appreciation. We remain committed to constantly striving to provide the best possible service to meet all your needs. We look forward to serving you again.
Dec. 19, 2023
thanks Sarahy, fixed my issue quickly
Thank you for your valuable appreciation. We will always do our best to take care of your needs :) Sarahy (Customer Success Team)
Dec. 18, 2023
Amazing service . Nallely was really helpful and always very professional . Thank you So much
We truly appreciate you took the time to share your experience with us. We assure you that we will always strive to meet all your expectations :) - Nallely (Customer Success Team)
Dec. 13, 2023
I had wonderful help from my representative today very pleased with the help I provided show helped me through the problem and went seamlessly. Thank you for your support in getting this done. Best regards, Amanda
Thank you for your valuable appreciation. We appreciate you taking the time to share your experience. We will always do our best to take care of your needs :) - Customer Success Team
Dec. 5, 2023
Does not save edits. Lost an entire morning's work. Bummer.
We are glad to see that you successfully located your template shortly after publishing this review. The way to avoid any inconvenience next time is to save it as a draft by clicking the "Back" button or the "Save as draft" button.
Nov. 28, 2023
La verdad que tienen un servicio de soporte muy bueno. Sin yo pedir, han hecho cambios que me favorecen y trabajan muy bien. Con otras apps o plataformas, tienes que ir detrás para que te atiendan y hagan algo. Esta gente te presta soporte de forma rápida y muy eficaz. Gracias
Estamos muy agradecidos por tus comentarios. Nos complace saber que vamos por el camino correcto. La retroalimentación que nos brindas nos ha ayudado mucho. ¡Será un placer seguir creciendo juntos! - Fernando Heyer (Co-Fundador)
Nov. 15, 2023
Only app which worked for me, extremly easy to setup and actual emails do not get into spam. Had really lovely support rep Nallely, she helped me setup everything properly and explain some things, very knowledgeable, communicative, responds fast... 5/5 support! Highly recommend this app and that rep support is top notch.
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need! At your service, - Nallely (Customer Success Team)
Oct. 23, 2023
Nallely ha sido de mucha ayuda, respondió todas la preguntas que tenía. Senvío me ha parecido una excelente opción para quienes estamos empezando a hacer Ecommerce, el precio es muy asequible y tienen características muy poderosas además de que tienen un servicio al cliente espectacular, siempre ahí dispuestos a resolverte tus dudas.
Gracias por esta fantástica reseña. Le agradezco que se haya tomado el tiempo de compartir su experiencia. ¡Estaremos encantados de siempre ayudar con todo lo que necesite! - Nallely (Equipo de Soporte de Sendvio)
Oct. 20, 2023
Nallely was super helpful and patient with helping me
Thank you for your valuable appreciation. We will always do our best to take care of your needs :) Nallely (Customer Success Team)
Oct. 17, 2023
Really superb application for cart abandonment and personalized emailing. Very easy to use. Thanks.
Thank you for your valuable appreciation. We're so glad you had a good experience. We will always do our best to take care of your needs!
Oct. 5, 2023
This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support
Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!
Oct. 4, 2023
Just moved over from Klaviyo and had some problems adjusting as there is not much info available online. But I was able to schedule a call in 30 mins. Got on the call with very knowledgeable and polite Nallely. She was able to help me out with everything. Thanks!
We appreciate you took the time to share your comments. We assure you that we will always strive to meet all your expectations :) - Nallely (Customer Success Team)
Sept. 14, 2023
I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy
Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need! At your service, Sarahy (Customer Success Team)
Sept. 14, 2023
Automations Templates is so poor in comparison with the previous version. Please add more design!!
The five support requests you sent last few days were answered immediately. We can see that you opened only one of the five replies we sent. After several days, you replied to only one message after posting this review, but you ignored the new replies we sent. We need you to help us communicate effectively by replying to support messages. If you don't usually use email, please schedule a support call from the dashboard. Our top priority is to clear up this misunderstanding promptly.
Sept. 8, 2023
Great web support ! thank you Nallely !
Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :) Nallely (Customer Success Team)
Sept. 6, 2023
Nallely O. de Sendvio a été très à l'écoute et m'a accompagné jusqu'à la fin, très professionnelle réactive et agréable ! Merci beaucoup
Merci beaucoup pour vos bons commentaires. Il est très gratifiant de savoir que vous êtes satisfaits de notre service. Ce sera un plaisir de vous servir à nouveau :) - Nallely (équipe du service clientèle)
Aug. 28, 2023
Nallely was very friendly and informative while helping me with my Thank You Email Campaign. I appreciate her help very much!
Thank you for this awesome review! We're so glad you had a good experience. We will be available to help with anything you may need :) All the best, Nallely (Customer Success Team)
Aug. 28, 2023
Great customer service. I am happy with the support they provide. It's a very good app that really help us.
Thank you for your awesome comments. We appreciate you taking the time to share your experience with us. We will always be available to help you with anything you may need! - Customer Success Team
Aug. 19, 2023
Le support client de cette application est tout simplement exceptionnel. Chaque fois que j'ai eu une question ou un problème, leur équipe d'assistance s'est montrée rapide, professionnelle et extrêmement utile. Savoir que je peux compter sur leur soutien me donne une tranquillité d'esprit inestimable en tant que propriétaire de boutique en ligne.
Merci pour vos excellents commentaires ! Nous sommes très heureux de savoir que vous êtes satisfaits de notre service. Nous restons à votre disposition pour tout ce dont vous pourriez avoir besoin :) - Sendvio