SEO Manager | venntov
SEO Manager – AI SEO for Google, ChatGPT & Gemini
Rating
4.6
feedback
494
chart
#3,233
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April 26, 2025
I’ve been reading these great reviews and hoped to have an improvement. Unfortunately not all features are working and the set up seems not complete. I have been trying to contact multiple times but since weeks I haven’t heard anything. It’s upsetting because the app was so promising. I use the paid plan for 30$
Hi there, We are really sorry for the frustration. That is not the experience we want for anyone using SEO Manager. Since the beginning of April, we have replied to every message you have sent with detailed support steps. Unfortunately, it seems our responses are not reaching you. Instead, we are receiving an automated confirmation email from your side after every reply, which makes it difficult to know if our messages are getting through. We absolutely want to help. To make sure you get our replies: - Please check your spam or junk folders. - You can also reach us directly at [email protected] with "URGENT: SEO Manager Support" in the subject line. Thank you again for your patience. We want to make sure you get the full value out of SEO Manager. - Josh Highland, CEO
March 12, 2025
It's very disappointing. Even though I selected the $59 plan during the trial period, not all features are unlocked, and I can't use these paid features. How am I supposed to know whether these features work or are suitable for me? In that case, I definitely won't make the payment after the trial ends, nor will I choose this app, and I certainly won't recommend it to others.
Thank you for taking the time to share your feedback. I sincerely apologize for any frustration you've experienced with accessing features during your trial period. This is not the experience we want for our customers, and I understand your concerns completely. I want to clarify that all features should be fully accessible during the 7-day free trial period. If you're experiencing issues accessing certain features, this is likely a technical issue that we can quickly resolve for you. Would you mind reaching out to our support team at [email protected]? We respond within 2 minutes on average and would love the opportunity to: 1. Immediately unlock all features you should have access to 2. Provide a personalized walkthrough of any features you'd like to explore 3. Extend your trial period to ensure you have adequate time to evaluate the app We value your business and want to make this right. Every customer's success matters to us, and we're committed to providing the full experience you signed up for. Best regards, Josh Highland CEO
March 6, 2024
It used to be a good product with good support. Support has not answered after multiple emails for the same issue in the last month. I have tried multiple times to contact by 3 methods: 1. Sending a message in the app. 2. Send a message from the Shopify App page. 3. By emailing. I assume that either they are no longer supporting the product. I am going to start to compare other products with high ratings.
Feb. 6, 2024
We have installed the app and upgraded and now have j-son issues. We have tried to contact the help desk for a week with only auto responses saying "we will get back to you". Very disappointing.
June 27, 2022
I have been using them for several years. Now the mobile site doesn't work and I have seo issues "SEOMetaManager. Liquid" I have contacted them several times and nobody will respond. Don 't waste your money with this group.
Dec. 30, 2021
I have this app currently installed and I don't see any big change in my Search engine optimization or any traffic to my website. This app seems to be utter waste of my money. I have tried to contact the customer support multiple times but the support hasn't helped me in anyways boosting my site's SEO. I am not very happy with this app.
Oct. 24, 2021
Be very careful setting this App up. If you do go and uninstall it, the app will remove all seo meta data from your website. You will need to contact support to fix it, it's almost like it deliberately compromises the SEO on the website once removed. This is pretty serious and not good for your store at all. Instead of seeing the title/description for example you will get this "snippets/SEOManager.liquid" was not rendered, the associated app was uninstalled" So even after uninstalling it all, this breaks the site. You have been warned, I would not recommend this app in regards to anything SEO related. Here is how I fixed it in case anyone wants the help without dealing with support. Find the line of code in your theme.liquid file that says - {% include 'SEOManager' %} Replace that with this code to get the default ones back. {% capture seo_title %} {{ page_title }} {% if current_tags %} {%- assign meta_tags = current_tags | join: ', ' %} – {{ 'general.meta.tags' | t: tags: meta_tags -}} {% endif %} {% if current_page != 1 %} – {{ 'general.meta.page' | t: page: current_page }} {% endif %} {% endcapture %} {{ seo_title }} {% if page_description %} {% endif %}
Sept. 10, 2021
Three days have passed and the problem is still not resolved. Very Poor Service!!! Working with SEO requires immediate actions. If you provide such kind of service you have to react immediately to the errors and problems in your app. Do Not Recommend This Company. I will be looking for a new application.
Hi there, I'm sorry that you had a negative experience with the app. We have been emailing you regarding your experience, but perhaps it is getting caught in your spam folder? Because we haven't heard back from you, I am responding publicly, in hopes that you receive this and we can open a dialogue as to where things started to go wrong. On my end, this is what I see: On September 5th at 12:58 PDT, you emailed us to let us know that you were having some challenges regarding the scan results on your page. At 4:10pm PDT the same day, Amanda emailed you back to let you know that there had been a recent change to the way apps are managed by Shopify, and gave you instructions as to how it could be fixed. On our end, it looks like you viewed the email that day- but again, there could be something wrong with both of our email systems. On September 9th, a nearly identical conversation with Amanda took place via email, with you reaching out at 2:17am PDT and Amanda responding at 9:43am PDT on the same day. It appears on that day that we received an auto response from your email address ( it was blank). When that was received, Amanda emailed you back to confirm that you were able to make adjustments, but that email was never responded to- although from our end it appears to have been read. At 9:53pm the same day, you left this review. As far as I can tell, this is due to breakdown in communication heavily influenced by lack of email receipt/ the way your email client handles responses from help desks. We want to make this right, and would appreciate an email response to [email protected] . At venntov, we try to make every experience a good one, and apologize that this was not a good interaction for you. Please email us back so we are able to help turn this experience around for you. Best, Rhian President + Co-founder venntov
April 9, 2021
After I used it, the title of the product page was changed into Facebook. My Bing advertising account was blocked. I can't find their customer service after deleting this app. Now I don't know how to set it back
Hi there, I'm sorry that you have had a negative experience with our app. We have tried to reach out to you to chat about your experience, but it looks like you aren't getting our emails. I would like to clarify that our app can't impact either the title of the product page on Facebook or create an impact in regards to your Bing advertising account. Our customer service information is readily available on our website, our app listing, and as I mentioned earlier, we have emailed you two times to try to make this right. ( We always reach out before responding publicly so we can solve this in the back end, but as mentioned, I am concerned that you are not receiving our emails). Please email us at [email protected] so we can help you. Best regards, Rhian Beutler President+ Co-founder venntov
Nov. 12, 2020
I used the app to help me but, I'm not having much luck with it. It is not performing well. If you could fix this problem It would help.
Hi there, I hope this finds you well. We have been emailing you behind the scenes to try help you, but I am not sure you are receiving the emails because we know that you want the app to work, and you still have it installed! We would love to know what is not working, and what is not performing well. Please let us know what problems you are having by emailing us back at [email protected] Here at venntov ( the team behind SEO Manager) we strive to give great support all of the time. Please email us and let us know how we can help you. All the best, Rhian Beutler COO+ Co-founder venntov
June 27, 2019
FULL OF BUGS!! I have updated the Title and description several times. The Information does not save! FRUSTRATING! Waste of time!! SITE MAP Submission gives error!!
July 4, 2019
Average ranking on google has got worse since installing this app. I have sent 3 questions to support and NONE have been answered. NO SUPPORT. Update. Finally got some response after leaving this review but it really didn't answer the questions I had. I responded to the email to get further answers and clarification and at this time it has NOT been responded to so I renew my 1 star review. NO CUSTOMER SERVICE
Hey there! Here at venntov we strive to give excellent support, unfortunately sometimes our emails get caught in spam filters. Our Director of Product has reached out to you directly (CCing your contact email from the store). If you still do not receive this email, please email us at [email protected]. We want to make this right for you, and apologize for any frustration this has caused. Best wishes.
April 24, 2019
I've been using it for about 1 year already and i have not see nay improvements. I've set up all of my market places to my shopify account and ive been getting more traffic from market places then this app. the videos are very helpful for $20 i think i can find an account manager to help me get more traffic
March 9, 2019
The app will insert invalid JSON microdata that can't be parsed by services because it's totally invalid. Save button sometimes missing so can't change settings. Does not insert proper aggregateRating or reviews count for Yotpo despite having the option. Does not support some properties like google_product_category. Google also complains of missing SKU. Support does not response to emails for help!
Feb. 19, 2019
One week ago I added this app to our store. I spent hours and hours and hours adding in meta descriptions and target keywords. I saved my work and got the confirmation notice of the saved changes. Today I am doing an audit and 90% of my work is gone. LOST. I am absolutely miffed and upset and the worst part is just try getting a hold of someone for support. They have no real livechat so you wait hours or days for a reply. I do not recommend investing your time and hard earned money.
Oct. 2, 2018
READ THIS NOW !! Used for over a year - it does ABSOLUTELY NOTHING, it's just a glossy set of tools that are available elsewhere for free. There is also a code error - this app marked all our products rich data as 'pre-order' & drastically reduced traffic - I contacted support twice & they didn't even respond. Crafty app developer asks for reviews before you can fully analyse the results hence all the 5 star reviews - it's totally bogus, dont be fooled, there is no miracle app for SEO. Final point on removing the app: using the standard delete app method within Shopify does not get rid of this app, it's still running ( for free!!!, though you can't access the app dashboard) - complete removal involves a fresh install of your raw theme files. UPDATE 2/10/18: After reading this review the developer offered us the app on a free basis & refunded 2 months of fees - we declined his offer. We've been monitoring our site & since removing this app our site traffic has increased by over 80 % !!!
April 9, 2018
I know nothing about SEO or website, and this app was very easy to use. However, my sales and website visits dropped drastically....today I had 11 visits, and last year at this time I had 168. Very disappointed.
Nov. 13, 2017
This SEO Manager does not work with Google Shopping. SEO Manager support is very poor. They keep blaming everyone else for the poor performance of this app. This App RUINED my Google Shopping set ups. All submissions where rejected. Stay Away from this app.
Nov. 8, 2019
I am changing to 1 star now. We have had this app for 2 years exactly. In the beginning it worked great. And also I knew less than what I know now. But support was very good. This past July I sent an email to support, never got an answer. Got busy with my business and that issue was unresolved. This week I had another problem and sent another email. No answer. So I came here to see other reviews. Sure enough, the latest reviews say the same thing about the bad (lacking) support. I am on my way to uninstall this and install another app, but wanted to share my experience with others, and give the company the opportunity to address this. Maybe they didn't receive my email? ---- Here is the original review: I initially gave the app a poor review because it took them a week to reply to my email and chat requests. Eventually they did reply and helped a lot and I do believe they did recognize the mistake. We praise them for that and for the app itself, which has been helping us A LOT!!!!!! Thanks, Rob! ADDED ON 12/13/17: I wanted to write a new review but apparently there is only opportunity for each shop. So here it goes: ROB IS THE BEST and SEO MANAGER too. Rob knows a ton and is very generous by sharing his knowledge, so our shop can improve. As for the SEO Manager, it is on point. When I got in trouble last week it was because I didn't watch the SEO recommendations that the app did. If you are a beginner or medium knowledge in the area, I recommend this app. It gets the job done and saves you from having to dig all the info in google search console, etc. Thanks Rob for the awesome support.