SEO Manager | venntov
SEO Manager | venntov
Rating
4.8
feedback
1,750
chart
#2,151
All reviews
Rating Breakdown
Review RSS Feed
Nov. 19, 2019
Excellent app for SEO with lots of great features and the best support team who quickly help with any questions.
Nov. 18, 2019
Great App SEO power tool! Make my store work more efficiently and effectively. Excellent Service support.
Nov. 8, 2019
Had some troubles trying to edit my code on my own. The suport team came to the rescue and helped me out within minutes.. Cant wait to start selling.
Nov. 8, 2019
We're new to managing our site on our own. Becca helped me understand what SEO is, and why it's important. We're very happy with how the App has helped so far!
Oct. 19, 2019
deleted the app a while ago and still getting charged for it. Just reached out to shopify hopefully I get my refund shortly. =(
Hi, I wanted to touch base with you regarding this review as you were working with us behind the scenes to turn this negative experience into a positive one. At venntov we take a lot of pride in giving excellent customer experiences, and I know you have not had one and I want to make that right. From my understanding, you got the refund you requested. What else can we do to make this a positive experience? Best regards, Rhian Beutler COO
Oct. 19, 2019
I am removing the app for 2 reasons. 1) It's a paid service, I expect them to reply to my emails, they don't. They will reply once, and as they don't answer my initial question, I'll email them again. They have never replied and this has happened a few times 2) All they do is pull in different information from different sources into a dashboard, so you could do it yourself for free. It's great if you don't have a clue about SEO to get you started but I find they have no good resources. It's a nice gimmick to have when you have money to waste. And also, I have a tool that enables me to find and fix 404. I always get the notification from SEO MANAGER a long time after I've applied the fix. So I keep getting 404 errors that have already been fixed.
Hi, I hope this finds you well. I wanted to personally reach out to you as we try to not publicly address negative reviews unless there is no other way to resolve them. At venntov we aim to give all of our merchants a great customer experience but have obviously failed in doing so with you. We have emailed you multiple times upon receiving this review in order to make things right, but have not gotten any response. I know sometimes emails get caught in spam filters and understand your frustration and want to make things right. Please email me at [email protected] - we are hoping to turn this negative experience into a positive one. All the best, Rhian Beutler COO
Nov. 8, 2019
READ BEFORE INSTALLING I downloaded this app thinking it would assist with my SEO. To be honest if you are looking for something that just tells you the obvious then download it and waste your money but the reality is you could simply do what this does yourself at no cost. The big feature I thought I was getting was recommended key search terms but it turns out all it does is ask you to input the terms you want to use and then gives you a green light once you have typed this term into your description and title (pretty obvious to work this out yourself... its either in there or not.) Once I uninstalled as I could not see the value of $20USD a month I ran into the big issues. I subscribed to another SEO manager tool that does recomend terms and give ongoing assistance to improve rankings, this cost me $35AUD for 12 months (about $25USD). It was analysing my meta information and telling me I needed to update it due to it causing a lack of ranking in google. When i reviewed what it was telling me and cross refferenced this to what was in my shopify SEO sections I realised it was still trying to draw information from the SEO MANAGER App which was no longer existent or editable. After doing further research I worked out you actually have to also unistall the code that gets automatically put into your theme. This is never mentioned at any point on downloading or uninstalling which is incredibly annoying and inconvenient as I have gone about 3 weeks with incorrect meta data. Information given by the SEO MANAGER was simply, resore your code back to a version prior to installing. This is a great idea if you havent modified your code since installing the app which I have done. I have now had to get Shopify support involved who are trying to rectify the situation. Hopefully this will be fixed shortly. Again, this is a perfect app if you want to pay good money for no return. UPDATE RESPONSE TO RHIAN BEUTLER, CEO Thank you for your response but I think it is important to clarify some of the false information you have presented. Due to the unprofessional nature of providing this false information, if it were possible to give you less than 1 star you would be receiving a sub-zero rating. As stated in my previous comment, it is easy to install and then remove the app from the Shopify store. What your site does not mention is that you change the code of the store to pull SEO information from your app instead of the Shopify SEO settings. You do not at any point mention this needs to be manually changed back to the original code to ensure SEO is able to work correctly. You say you have reached out to me multiple times across phone and email. You also say you have emailed me three times which have all been opened and un-responded to. Both these statements are false. You have not tried calling me by phone at all and you emailed me once only on the 28/09/19. I responded to this email letting you know that Shopify admin had already got involved and fixed the issue for me. They got their coding team involved to fix the errors you had created. I can see this email was opened by your team but was never responded to. I hope anyone looking at installing this app reads these comments and seeks alternative options prior to proceeding.
Hi there, Here at venntov we strive to give a positive experience 100% of the time. Because of this we try to resolve negative reviews privately unless we have no other option. Unfortunately at this time, we have no other option. You were never charged for the app. We had one email interaction with you where you asked us to install the app. You had the app installed for 5 days. There are clear instructions on how to remove the code for our app in the uninstall workflow- and we also offer the service for free. As soon as we received the review we reached out to you via email and phone- multiple times across multiple dates. We have emailed you at least 3 times, all of which have been opened. All of which have not been responded to. We would appreciate you emailing us back so we can make this right with you. We do truly care about creating a positive experience for you, and hope you email us back about this so we can fix this. Please email [email protected] All the best, Rhian Beutler COO
April 28, 2020
thank you very much for your support merci pour le soutien je recommande vivement votre app facile à parametrer et à mettre en marche
Sept. 18, 2019
Best SEO app available on Shopify. Installed this on The710Source.com about a month ago, and we're already seeing better results than we saw after using another SEO app for over a year. The SEO Manager support team is responsive and helpful. If you're looking to improve your search rankings, this is the app to use!
Sept. 16, 2019
Very attentive to solving issues ... Promptly answered questions and provide options as to best resolve issues.
Sept. 15, 2019
The reviews are mixed but so far I'm having a good experience, quick install response and friendly support, this area is critical so needs a lot of work on my behalf too. Thx
Sept. 10, 2019
It is not working. I paid for months. I spend hour days for setup. Nothing changed. I hope I can find something easy to manage and works better than this. Also it's not user-friendly and has lots of bugs.
Sept. 5, 2019
Really helped me understand SEO more and helped my store become more visible. The customer support is amazingly helpful and correct. My favorite SEO app definitely.
Aug. 22, 2019
I uninstalled your app after trying it for 5 minutes and you have been charging me $20USD for 7 months now. I would like a refund of the unauthorised charges right away please. Even your invoice says UNINSTALLED APP but you con't to charge me.
Hi there, I wanted to follow up with you publicly as you have stopped responding to our emails privately. You initially installed the app on February 28th, and emailed us on March 1st to make use of our free theme adjustment service. We did that on March 1st. On August 22nd you both emailed us and left us a negative review stating that you had never used our app, which was responded to that same day by our support team. Becca, one of our customer success advocates, was able to secure you a refund from Shopify Billing on August 25th. We have tried contacting you again via email as well as by phone three times to convey this, and it shows that you read the email from our team on August 25th. As you sent an email “demanding a refund” and you received said refund- is there anything else we can do to make you happy? We at venntov strive to make all of our customers happy, and want to ensure that we gave you a stellar customer experience. Please email [email protected] if there is anything else we can do to meet your needs. Best regards, Rhian Beutler COO/Co-founder
Aug. 22, 2019
I really like this app and the support is wonderful! I believe that this app is very important for your website or e-commerce, try it!
Aug. 20, 2019
Just uploaded it and the support was extremely fast. Still on trail, stay tuned! Hopefully it will help me with all my SEO issues.
Aug. 19, 2019
Great app. Makes managing the SEO tasks for my website simple and easy. Customer support is responsive and pleasant to work with. I recommend it.
Aug. 7, 2019
I just started using this app and it has helped me out greatly will continue to use it and support helped when I ran into a problem and fixed it right away
Aug. 7, 2019
Excellent customer service and great app. It makes SEO easy to improve for any novice. The educational videos are great for visual learners as well.
Aug. 6, 2019
Great App, awesome customer service. Easy to use, learned a bunch. Great videos to follow. We appreciate you. Thank you. Mimi