All reviews

Rating Breakdown

  • 5
    90% (53 ratings)
  • 4
    5% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (3 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

May 30, 2024

Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 6, 2024

Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.

Using app

About 3 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 21, 2023

This app was only OK. it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it. It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right now they raised the price to $600month?? doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month

Using app

Over 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for the review! We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer. If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you. SEON Team πŸ‘Š

5 / 5 Share

May 18, 2023

This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the awesome review, it's greatly appreciated! 😍 We love to do our best to support you! πŸ‘Š

5 / 5 Share

March 20, 2023

We are happy with SEON Fraud Prevention for our site. It is 100% configurable and efficient. SEO team is very proffessional helpfull and fast. To recomend !

Using app

9 months

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for the review, it's greatly appreciated. 😍 We'll fight fraud together! πŸ‘Š

5 / 5 Share

March 7, 2023

This app works extremely well and very easy to use!!! The SEON team is very helpful if you have questions or concerns, so glad I found this!!!

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review, it's greatly appreciated! 😍 Let's fight fraud together! πŸ‘Š

5 / 5 Share

Feb. 21, 2023

Great app, definitely helps you analyse the customers profile and make a more solid decision on whether the order is fraudulent or helps you spot those common fraudulent signals, I use it on both of my stores now as my go to, highly recommend. AAA++++

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review, we appreciate it! 😍 Let's fight fraud together! πŸ‘Š

4 / 5 Share

Feb. 9, 2023

So far, SEON has been a great tool to help us make more informed decisions on potentially fraudulent orders. I would recommend this to any store that deals with fraud on a daily basis.

Using app

11 months

Total reviews

11

Average rating

4.7

Developer Reply

Thanks a lot for the review! 😍 It's great to see this. Our goal is always to provide as much information as possible based on the available data so genuine customers can easily be accepted and risky ones further investigated or stopped when needed. We'll help you fight against fraud! πŸ‘Š

5 / 5 Share

Feb. 8, 2023

Great app, great support. We had difficulty with the settings and the support was extremely kind and helped us out extremely quickly. We definitely recommend this app. Thanks again!

Store

Atron

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review, it's greatly appreciated. We are always happy to help and ensure that our partners are using the best setup for their own needs. πŸ‘Š

5 / 5 Share

Jan. 18, 2023

Cool app, and relatively easy to use considering the complexity of this stuff. It takes a bit of the guesswork out of spotting fraudulent orders, a v useful tool. Walter at customer service was super friendly, very knowledgeable, and knows his stuff. Highly recommended as an add-on to the other checks AAAA+++++

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the review, it's well appreciated! 😍 We are always glad to help, let's fight fraud together! πŸ‘Š

5 / 5 Share

Dec. 27, 2022

We love SEON. This app allows us further insight into who is ordering from our store. It lays out all of this information in a easily digestible format that is customizable for your needs. Overall, 10 out of 10.

Using app

8 months

Total reviews

27

Average rating

4.9

Developer Reply

Thank you for the review, we appreciate it! 😍

5 / 5 Share

Dec. 12, 2022

I needed help and was contacted by Walter. He really went above and beyond, sending me a video clip of him showing me exactly how to fix my problem! I really appreciate the help! Great app as well. It has helped flag fraudulent orders.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the feedback, it's greatly appreciated! 😍 We are always happy to help, so do not hesitate to contact us whenever you need assistance. Let's fight fraud together! πŸ‘Š

5 / 5 Share

Dec. 1, 2022

A must-have app for any business: big or small. It's the best anti-fraud app that I've tried. It's also perfect for small businesses, like mine, as their prices are very reasonable. Customer support is also excellent! Thank you SEON and to Andras! You're the best!

Using app

5 months

Total reviews

19

Average rating

4.8

Developer Reply

Thank you for the review, your feedback is well appreciated! 😍 Our goal is to help everyone. Fraud can be a problem for businesses of any size so we created different plans to suit them. Let's fight fraud together! πŸ‘Š

5 / 5 Share

Nov. 26, 2022

SEON has saved me $563 on 6 possibly (probably) fraudulent orders so far. It has pretty much ended my scammer problem. I still see them trying... their abandoned carts tell the story... but I no longer have to constantly worry about them. Thanks, SEON!

Using app

12 months

Total reviews

77

Average rating

3.0

Developer Reply

Thank you for the review, it's greatly appreciated! 😍 Let us know when you need assistance, we will fight fraud together. πŸ‘Š

5 / 5 Share

Nov. 24, 2022

Cette application est très complète pour prévenir les risques de fraude et correspond parfaitement à nos besoins. Le support technique est réactif et efficace, je recommande !

Using app

2 months

Total reviews

6

Average rating

4.5

Developer Reply

Merci pour l'avis, c'est trΓ¨s apprΓ©ciΓ©! 😍 Nous vous aiderons Γ  lutter contre la fraude! πŸ‘Š

5 / 5 Share

Nov. 18, 2022

Good system and great support. The system has not been running for a month and while we are still learning it, it has been a successful implementation. Would recommend.

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! 😍 Let us know if we can help in the learning phase. We will make sure you become a power user. We'll fight fraud together! πŸ‘Š

5 / 5 Share

Nov. 17, 2022

I tested several similar apps and this app works best for me, they have a monthly plan, and the price is more friendly for high-value orders, besides their Merchant Managers are really great. I am working on learning more.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the review, it's greatly appreciated! 😍 Let us know anytime you need help and we'll be here to assist you. Let's fight fraud together! πŸ‘Š

5 / 5 Share

Nov. 16, 2022

Very detailed and configurable. Provides checks that I never thought possible. An indispensable tool.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for the review, it's well appreciated. 😍 Flexibility is key, we want to make sure everyone can perfectly tailor the system to their own business needs. Please reach out to our team anytime you need assistance. We'll fight fraud together! πŸ‘Š

5 / 5 Share

Nov. 10, 2022

Amazing service!! Had some questions and was helped almost immediately! I’ve had some chargebacks recently, and needed a solution for better analyzing orders. I’m sold with SEON! Thanks team!!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the feedback, it's greatly appreciated. 😍 Let's fight fraud together! πŸ‘Š

5 / 5 Share

Nov. 10, 2022

Seon has helped our Shopify store time and time again in terms of recognizing and dealing with the many fraudulent charges impacting our storefront. They provided insightful information when Shopify support was not helpful. Thanks, Seon!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review, we appreciate it. 😍 Our goal is always to give the best recommendations and help wherever we can. It is so rewarding seeing this well appreciated. Thank you! Let's fight fraud together! πŸ‘Š