SEON Fraud Prevention

Oct. 21, 2022

I had 2 chargebacks due to fraudulent orders (scammers stole people’s credit cards and purchased from my store), so I knew I had to get a fraud detection app. After some testing with other ones, including some that were more expensive than SEON, I finally got SEON and it was the best one. After setting up, everything is automated and I haven’t thought twice about any orders. It’s so easy and it saves so much time.

Oct. 17, 2022

We needed an app to help identify potentially fraudulent orders but we wanted something that was easy to setup, simple for our staff to use on a day to day basis, and in our budget. SEON has met every expectation! The setup and onboarding process was quick and easy. Once setup was complete, every new web order was screened without issue. Our staff really likes how seamless the integration is with Shopify and our management team loves how much time it saves. Now we only need to review orders that have been flagged. Since starting to use SEON, we have been able to significantly reduce the number of fraudulent orders we have received (from 2-5 per week to 1-2 every other month).

Oct. 13, 2022

Every store needs Seon, it's very useful to differentiate real and fraud orders before you get a chargeback.

Oct. 10, 2022

I installed the app on my custom-made clothing and dinnerware Shopify store. The app was easy to set up and integrated into my store theme. And I was able to get hold of customer support quickly. I decided to keep this app for its excellent customer support.

Oct. 10, 2022

Love the app. If you understand the chargeback process, this app provide the tools needed to prevent and fight chargebacks. It has more insights on orders necessary to make an informed decision about the order fulfillment process

Oct. 7, 2022

We run a store where we have online orders and subscriptions managed by Recharge as well as offline orders and subscriptions that are imported into Shopify via a custom Recharge API integration. As a result, we have to utilize a non-shopify payment processor (Authorize.net). That put us at a much higher risk of fraud and we were seeing waves of fraud until we installed the SEON app. After a short learning curve, we were able to block every fraudulent order attempt using SEON, which removed a large headache for us. To make things better, you can change weighting or turn off well over a hundred different indicators to fit your specific needs if you have more complex business needs like we have. They are also really good guys and are available to help tweak your settings to make sure your filters are dialed in. Highly recommend.

Oct. 5, 2022

Extremely good app for anyone needing in depth analysis of incoming orders and their risk factors. Walter took the time out to explain everything in great detail both over email and a video chat. If you need order information beyond that which Shopify provide natively, this seems to be the most comprehensive available.

Sept. 21, 2022

10.10 service. Fantastic and amazing customer support. I recommend this app to anybody struggling with fraud orders, especially virtual items! :)

Sept. 20, 2022

We found it extremely easy to install and is really affordable for our sized business. Look forward to using it.

Sept. 15, 2022

Excellent support and app, Walter help me with some questions that i had about the plans and how the rules works and he clarify me all that without any problem

Aug. 30, 2022

I wanted a quick and easy way to detect fraudulent orders when the default Shopify algorithm was flagging them. I particularly had one high value order I needed to vet before shipment. Walter on live chat was very helpful, he helped to check an order which was processed prior to the app install and was very efficient in doing so. Overall I would trust the app to detect fraud before orders are processed, and I know that support is available in an instant where required. I wont discuss how in-depth the process is, for security purposes, but it was enough to reassure me.

Aug. 19, 2022

App was easy to setup and they have great vidoes along with friendly customer support. Haven't had any orders yet, but happy to have the piece of mind!

Aug. 11, 2022

I recently installed the APP, so can not comment on the effectiveness, aside from noting that so far it appears to be working well. However, when I required assistance to integrate it with Shopify Flow the support was prompt and provided clear direction on how I could achieve what I wanted to do.

July 28, 2022

The Support was wonderful, very patient with me and my questions. Also helped me with an existing suspicious order and how best to handle it. While I hope I won't need their help, I know they will be very helpful if I do. So nice dealing with a real person and not a bot chat.

June 30, 2022

I installed Seon to protect my business from fraudulent transactions. Walter was very helpful, not once but twice. Both times I had questions he not only answered them, and fixed them for me he also showed me where to look. It is reassuring to know that someone is there to help if one is unsure.

June 29, 2022

Realmente no me he dado cuenta de lo "desprotegido" que estaba hasta que he tenido dos fraudes con tarjeta en la misma semana. Esta aplicación te brinda mucha información para poder evaluar si la compra se trata de una compra real o un fraude. SEON te añadirá en cada compra una etiqueta de riesgo y si aprueba o deniega la compra puediendo escoger que lo haga de forma automática o interactuar tu de forma manual. Las tarifas de precio son muy razonables y el servicio técnico es fabuloso. El primer día de uso hablé con un técnico (Walter) y me dió una serie de consejos muy útiles. Realmente no podría estar más contento y ahora me siento mucho más seguro a la hora de enviar productos puesto que tengo una información y un análisis muy valioso que me hacen estar mucho más tranquilo. Muy recomendable!!!!!

June 11, 2022

To some degree, it decreases the amount of the potential risks from fraud payments. It is useful and improves business

June 1, 2022

I have not used the app much yet! Just downloaded it, but so far the customer service has been excellent

May 17, 2022

This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.

May 3, 2022

Just downloaded the app, but the agent who did our walkthrough was super helpful, and the app seems to have a lot of robust features. It was also priced at a much better than most of the other apps I looked into. We're hoping to figure out all the configurations to make it work best for our company, but we're looking forward to using it.