SEON Fraud Prevention
Fraud Detection & Prevention Software for Shopify | SEON
Rating
4.7
feedback
42
chart
#3,154
All reviews
Review RSS Feed
Sept. 21, 2022
10.10 service. Fantastic and amazing customer support. I recommend this app to anybody struggling with fraud orders, especially virtual items! :)
Thank you for the review! We love to see that our hard work is appreciated. 😍 We'll help you fight against fraud! 👊
Sept. 20, 2022
We found it extremely easy to install and is really affordable for our sized business. Look forward to using it.
Thank you for the feedback, we appreciate it! 😍 A plug & play, seamless experience for both merchants and customers was our top priority. Let's fight fraud together! 👊
Aug. 11, 2022
I recently installed the APP, so can not comment on the effectiveness, aside from noting that so far it appears to be working well. However, when I required assistance to integrate it with Shopify Flow the support was prompt and provided clear direction on how I could achieve what I wanted to do.
Thank you for the feedback, it's highly appreciated! 😍 Our team is always here and happy to help, do not hesitate to reach out whenever you need assistance. Let's fight fraud together! 👊
July 28, 2022
The Support was wonderful, very patient with me and my questions. Also helped me with an existing suspicious order and how best to handle it. While I hope I won't need their help, I know they will be very helpful if I do. So nice dealing with a real person and not a bot chat.
Thank you for the review, it's highly appreciated! 😍 We are happy to help and yes, you'll always speak to a human when you contact us. We are glad you choose SEON for added protection and we'll fight fraud together. 👊
June 30, 2022
I installed Seon to protect my business from fraudulent transactions. Walter was very helpful, not once but twice. Both times I had questions he not only answered them, and fixed them for me he also showed me where to look. It is reassuring to know that someone is there to help if one is unsure.
Thank you for the feedback, it's highly appreciated! 😍 We know fraud prevention could be scary for someone outside of this industry (it shouldn't be), but we believe everyone should stay protected. Our product is designed with this in mind, to offer a robust system with a seamless experience for merchants. An awesome team is also here to help and offer customization recommendations. Let's fight fraud together! 👊
June 29, 2022
Realmente no me he dado cuenta de lo "desprotegido" que estaba hasta que he tenido dos fraudes con tarjeta en la misma semana. Esta aplicación te brinda mucha información para poder evaluar si la compra se trata de una compra real o un fraude. SEON te añadirá en cada compra una etiqueta de riesgo y si aprueba o deniega la compra puediendo escoger que lo haga de forma automática o interactuar tu de forma manual. Las tarifas de precio son muy razonables y el servicio técnico es fabuloso. El primer día de uso hablé con un técnico (Walter) y me dió una serie de consejos muy útiles. Realmente no podría estar más contento y ahora me siento mucho más seguro a la hora de enviar productos puesto que tengo una información y un análisis muy valioso que me hacen estar mucho más tranquilo. Muy recomendable!!!!!
¡Muchas gracias por la revisión detallada! Apreciamos mucho sus comentarios. 😍 ¡Lucharemos contra el fraude juntos! 👊 Walter
June 11, 2022
To some degree, it decreases the amount of the potential risks from fraud payments. It is useful and improves business
Thank you for the feedback, we appreciate it! We offer endless customization, merchants can tailor SEON to best suit their risk tolerances and individual business needs. We are happy to help with customization requests. We'll fight fraud together! 👊
June 1, 2022
I have not used the app much yet! Just downloaded it, but so far the customer service has been excellent
Thank you for the feedback, we appreciate it! 😍 We believe a robust product should also come with excellent customer service. I'm sure you'll love it once start exploring all the features we provide to keep your store protected. Let's fight fraud together! 👊
May 17, 2022
This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.
Thank you, we appreciate your honest feedback! 👍 The high flexibility and customization we offer require a small learning curve when you take advantage of these extra options, but we're always here and happy to help with all that. Let's fight fraud together! 👊
May 3, 2022
Just downloaded the app, but the agent who did our walkthrough was super helpful, and the app seems to have a lot of robust features. It was also priced at a much better than most of the other apps I looked into. We're hoping to figure out all the configurations to make it work best for our company, but we're looking forward to using it.
Thank you for sharing your feedback! 😍 You are absolutely right, SEON has a robust feature set and we are happy to help you during the whole SEON journey to make sure the configuration is the best fit for your business needs. Let us know if you need assistance and we'll be here to help. Let's fight fraud together! 👊
April 30, 2022
Its reassuring knowing SEON is keepibg an eye out for us. We find it super easy to install and use.
Thank you for the feedback, we appreciate it! We are happy to add another layer of security to your store. 👊
April 28, 2022
So far the support has been great and the app appears to be working well. We have only been running with it for a week or so but it's nice to have a second source of information on fraud prevention.
Thank you, we honestly appreciate your feedback! We're committed to providing added protection for your store. 👊
April 25, 2022
SEON is giving us so much more piece of mind to avoid fraud issues... also, great customer service from the SEON team!
Thank you for the review, we highly appreciate your feedback! We'll be here and happy to help whenever you need assistance. We'll fight fraud together! 👊
April 25, 2022
Love everything about Seon and Walter have been so helpful in hopping on a call with me to further assist in my understanding of the full potential of the app. If you're looking for a great app to stop fraudulent orders from your store, then Seon app is for you.
Thank you for the nice words, it's highly appreciated. 😍 I and the team are always happy to assist. We're on the same mission of fighting fraud. Our goal is to provide you with a great tool for preventing fraud, but also an awesome experience using it. Cheers, Walter
April 22, 2022
SEON. Fraud Prevention has helped us screen orders for fraud more quickly and effectively than other apps that we've used. I highly recommend trying this app.
Using app
About 2 months
Total reviews
2
Average rating
5.0
Thank you for the feedback, we appreciate it! Let's fight fraud together! 👊
March 21, 2022
I just added this app today, have no comment on the fraud prevention yet. But the customer service experience is really great till now. Thank you, Walter
We are glad to see your feedback. Our goal is to provide the best customer service and it's lovely to see your appreciation. 😍 Let's fight fraud together! 👊 All the best, Walter
March 21, 2022
This app is a game-changer to prevent online fraud. I had many charged-back due to credit card fraud but the SEON app helps to prevent fraud with immediate results. In fact, the customer's service is very good. They are always online to help. I highly recommend the App.
Thank you for the review! We appreciate your kind words and are happy to help your store in preventing future fraudulent orders and chargebacks. We'll fight fraud together! 👊
March 10, 2022
Love the added protection against chargebacks with this app and you can't beat the support! I definitely recommend adding it to any online shop.
Thank you for the feedback, we appreciate it! 😍 We're glad to protect you against chargebacks and more than happy to help at any time. We'll fight fraud together! 👊
Feb. 17, 2022
SEON support team very good, online timely solutions to many of my problems.My store recevied Fraud order every week, also suffered a lot of losses,so I desperately needed a powerful App like Fraud fighters.
Thanks for the feedback, we highly appreciate it! We're happy to help you fight against fraud. 👊
Feb. 8, 2022
Very helpful the support today verifying few topics related to the app. After being clear we have moved forward with the free plan service for now. As new here, we believe all will be great and peaceful for our Business having SEON. Fraud Fighters. Thank you, Martin BS1
Hey Martin, thank you for the awesome review, we highly appreciate your feedback! We're always happy to assist and provide the best support possible. Our goal is to help merchants fight fraud and we believe great support is a must for the best experience. We're happy to help on this journey and protect you! 👊