Sesami: Appointment Booking
Shopify booking app for appointments and event calendar
Rating
4.6
feedback
419
chart
#1,171
All reviews
Rating Breakdown
Review RSS Feed
Jan. 29, 2021
VERY GOOD, THIS IS A WONDERFUL APP THAT SERVES ITS PURPOSE, IT WILL TAKE YOU A LITTLE BIT OF TIME TO ADJUST YOUR SELF INTO IT BUT WHEN YOU DO ITS AMAZING
Jan. 22, 2021
Great quick support and professional service. At first the app did not fully support the theme I had chosen but the developers quickly customised the code for my theme. Highly recommended.
Jan. 20, 2021
Fantastic! The app looks beautiful, users friendly, and excellent customer services who are also very responsive.
Jan. 13, 2021
I use this app for services sauna wrap, personal training. I plan on upgrading. It was wasn’t so easy to figure out but once I got it I was ok.
Jan. 12, 2021
It works for me. I have one store and the team answer all my questions in timely manner. Recommend!!
Jan. 7, 2021
This app maybe the fastest response I can get. Great! This app maybe the fastest response I can get. Great!
Jan. 7, 2021
The app is very user friendly and the developers helped me so much in the installation process. Very happy with it.
Jan. 4, 2021
Looks like a great app, but a bit tricky in my particular case: integrate it in WordPress. But your support is quick to answer which is good!
Jan. 1, 2021
Great app and good service, Ehsan is quick to respond to the issues and the rest of the team were very helpful in resolving an issue we had due to our custom theme.
Dec. 30, 2020
Sesami is perfect for my website, I'm using it to schedule in store shopping appointments. The staff at Sesami was very helpful answering questions I had.
Dec. 24, 2020
Extremely professional and intuitive service that helps incorporate a seamless experience for your clients. I recommend 10/10
Dec. 10, 2020
This app is user friendly and the customer service is fast and very helpful! I would definitely recommend it.
Dec. 8, 2020
This app helped me so much. I recommend it to anyone who wants to be sucessful in this business.....
Dec. 7, 2020
Using this app to book in store Video Consultations with clients during COVID. So it has been quite helpful. Had it for 2 weeks so far.
Dec. 2, 2020
It has a great booking system and when help is required for set up or change, the team are straight onto it for you. Great service.
Dec. 1, 2020
We use this app with the advantage of income integration. It performs very well at the Medium Plan for us with the customer rescheduling/cancel feature with automatic refunds. What is missing though, is the ability to share the sesami calendar from a browser for reception to see daily. Currently you must have permissions to log in to the sesami control panel within shopify to do this. It would be very easy to create a shareable link to the sesami calendar if it resides on a server somewhere. There is also some disconnect when customers choose 'any available'. Sesami doesn't show all available times so those appointments are all going to one team member without fair distribution. We did google calendar integration with all team members and had them share to one bogus calendar we have logged in at the reception. So a few kinks to work out for full functionality at $49/mo, but this is really the absolute best solution out there right now. Time slots are attributed to team members so you can assign multiple team members to a single item. Most other apps attribute time slots to the item and only let one member control it.
Nov. 29, 2020
I highly recommend. Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice! Nice!
Nov. 17, 2020
I have emailed them an inquiry if they could add free consultation sessions and stylist schedules without Adding to Cart and Check Out like a transaction. I got an email and asked if I could provide collaborator code which I happily replied right away. That was a week ago and I am as yet to hear form anyone. I published the app and showed it to everyone in my team from marketing to sales. They all found the interface was not exactly user-friendly and super weird to ask for check out a shopping cart when the consultation is free. There was probably a way to solve it but due to the lack of response, I was never able to get the help I was asking for. It left me with no choice but to delete the app. It's frustrating when an app doesn't have a chat function to walk you through any question and worse, being unresponsive in email replied. The app supposes to make booking appointment easy but unfortunately it just doesn't work out for my company.
Hey Julie, Sorry to hear that your experience with Sesami has not been what you had expected. Although I just checked the communication history and I saw we did reply to your two emails on Wednesday and Thursday within hours. And for the collab access, we requested if you can kindly share the request code on Thursday at 09:01 am EST which we didn't heard back from you. Regarding the checkout, you are right that it's not the best user experience having customers going though it while booking a free appointment. However to achieve the best integration with Shopify and track all customers' touch point, we create our appointments out of Shopify orders. Which comes so useful when using the data to create customized journeys and personalizations. More explained here https://help.sesami.co/hc/en-us/articles/360045236513-How-do-clients-skip-the-cart-and-checkout- Having said that, we're working on an exciting new feature which let your customers book without going through the checkout and this is currently in development. Ref. https://sesami.co/app-features-status/ We appreciate you re-consider your review as we're here for good and helping thousands of businesses, specially through this difficult time to run their businesses safely and efficiently. Also, please feel free to book a call with us to walk through any other questions you may have: https://sesamiapp.myshopify.com/products/book-a-demo
Nov. 16, 2020
Easy to set up application, I did not have any issues. I'm looking forward to trying it out and seeing how it works.
Nov. 17, 2020
French, then English Appli censé gérer les disponibilités/indisponibilités des employés (entre autre chose à gérer), sauf que par défaut les employés sont INDISPONIBLES , et aucun moyen de les rendre disponible dans leur calendrier embarqué... On ne peut que les rendre INDISPONIBLES. Cherchez l'erreur _____________________________ This apps should manage the sellers AVAILABLILITY/UNAVAILABLILITY of the sellers, but in it's calendar functionnality, you can only manage the UNAVAILABLILITY, which is the default value... So, as a result, I must be UNAVAILABLE up to my death ?!?! Such a non-Ux apps ; skip it. _____________________________ After your reply : I won't change my note ( only 1), for, your video show a contextual windows where you should select hours, one I never seen. As this bug was during the installation process, I can't even finalize it, and had to leave it . Sorry, but an app user can't even install is obviously non-Ux !
Incorrect. Check out the video here: https://share.descript.com/view/Uo02uJYGSLE . Hopefully you change your review as it is a bit unfair to leave a 1 star review based on your use.