Sesami Booking App
Shopify booking app for appointments and event calendar
Rating
4.6
feedback
248
chart
#742
All reviews
Review RSS Feed
May 20, 2020
So far so good with this app. We've only begun to use it so will report back. However, the customer service has been excellent in getting us set up and on track. Hoping to give it a 5 star in the near future.
May 19, 2020
Been experimenting with many different booking add-ons for Shopify. None of them do exactly what I want, but Sesami's is probably the most intuitive, user-friendly, and professional-looking. They've also done a great job responding to all my questions in a timely fashion and suggesting appropriate workarounds for any features they don't have yet. The only feature I'm missing is added flexibility for scheduling my clients' appointment times. Currently it's set up to allow for blocks of time that the client can select from, but it doesn't let my clients set their appointments outside of those pre-set time blocks.
May 26, 2020
Very attentive and are always working on updates which will hopefully help us when we go live with Sesami.
Hello there Elu Spa, We're sorry that you have had such a bad experience with Sesami that you would rate us one star. However, we have records of all emails from your account sent to us and having reviewed them, we stand behind our customer service. • In most cases, we replied within minutes. • We have a helpdesk where you can find the answer to your first two questions. • You can always book a call with us at sesamiapp.myshopify.com We also noticed that you have multiple booking apps installed on your store, so we were wondering if you got the right one and this review was meant for us despite above points? We believe this 1-star review is unfair. We will continue helping you and we expect you update this review.
May 11, 2020
Quick and efficient response to my problem. Friendly chat! The app works well so far. I hope the confirmation response to the client would be more customizable though.
May 8, 2020
Easy to configure, like the user interfaces, the settings are suitable for booking module for any session products.
Hello there, First of all thanks for leaving feedback, it really does help us reach a greater audience in the Shopify world. However we do have a question as to what else can we do here as a free booking app for your Shopify store to achieve that remaining star. Whatever it is, we'll try to improve on those things, just let us know. If you have anything in particular you'd like to discuss with us, please feel free to reach out. Thanks again for taking the time to respond.
May 8, 2020
Very nice app, support +++++ We had a problem and they fixed it really fast! Best booking application ++++
May 6, 2020
This app is simple and works. But what is the real deal sealer for this app is the support. The people/brains behind this app are INCREDIBLE. They are responsive and patience beyond belief. If you're looking for a simple solution to your scheduling needs.. you've found it.
Thank you Crystal for being such an INCREDIBLE client. The real deal support! We'll take it!
May 5, 2020
Customer support was awesome! App worked exactly how it was supposed to one we got it set up. Thank you!
Awesome! You're welcome!
May 5, 2020
We were looking for an easy solution to take appointments and I seem to have found it. We haven't put it into use yet, but our internal tests give me confidence. Integration was very straight forward. There was a bit of an issue with how the button integrated with my custom theme but I reached out for help and Randy fixed it immediately. Great service!
No problem at all! We're very much happy to help with minor theme edits to help merchants focusing on what they do best. Cheers!
May 3, 2020
The app is super practical and the customer support is top of the top !!! Thank you very much for your precious help !
Glad to help! Thank you very much for leaving us such an awesome review.
April 10, 2020
Great support in getting this to work within my Shopify theme. My problem was handled so quickly, such a great service.
Glad to be of service!
April 4, 2020
Reasonably simple to set up. I really like that we can designate the specific available appointment windows by hours, days and date. A much much easier interface for setting up and managing than BookThatApp, which we used for several years.
March 27, 2020
Great app, met a simple booking need our store has. Very simple to setup, took me about 15 mins to install configure and start promoting our service.
Nov. 23, 2019
It helps me to book beauty sessions at the store. It is simple but powerful. It works perfectly, smooth and completely clear! IMPROVE: Refresh booked treatments when the treatments are canceled.
Oct. 29, 2019
I used the app to add appointments and it has been amazing. Not to mention that the set up was easy compared to other apps I tried before and quitting because it was wayyy too complicated. Also Randy gave me the most amazing support, he even connected remotely to my computer to guide me through everything. I couldn't be happier with this app and the support team.
Sept. 19, 2019
A great app with amazing, super fast & professional service. Would recommend to any store looking to allow booking for services online.
Sept. 18, 2019
Simple integration for plug and play action! Was a breeze to setup on our shopify store! Great app - with even better support to back it up.
Sept. 6, 2019
This ap is great, shopify doesnt have tooooo many features for selling services and this ap lets clients browse my calendar and select their desired time which is great. It then blocks that time slot out so that i cant be double booked, perfect! Good chat support too, thanks for everything Ehsan!
Sept. 7, 2019
UPDATE!! BEWARE!!! The review below is from my client whose site I installed the Sesami App in. This is from me, her web developer. Not only was this a terrible experience to install the Sesami app only to find out that one cannot in any normal way reschedule the appointment for the customer. To do it normally you have to refund the client and then charge them again. Owner says he is working on the feature to allow rescheduling but it is not on the horizon yet at all. He has some lame workaround no one would want to deal with. In my opinion, he shouldn't even have his app listed without a rescheduling feature and he has managed to get to the top of the booking apps fooling Shopify customers. WORST PROBLEM!!! It cost my client about $300+ of my time to install and uninstall. I asked owner to please cancel and not charge my client, yet today my client was charged $19.99 for an app the owner clearly knows she is not using and promised to cancel the payments for.... To make matters worse... as I write this I have been sitting first on hold via phone for 25 minutes with Shopify and now giving up on the phone almost 40 minutes with Shopify's customer service chat and I still haven't gotten this fixed. Hopefully, within the next half hour, someone at Shopify can stop my client from continuing to be charged and refund her $19.99. --------->>> I used the app to help with booking appointments - but it has no way to cancel or re-schedule. Very unhappy experience - so cancelling. The release is pre-mature.
Thank you for your review. Cancelling a booked appointment on Sesami is done at the click of a button as outlined here https://sesami.co/faq/. For re-scheduling, essentially you need to cancel and re-book at the new time. If you don’t need to give a refund you can simply assign no monetary value to the new booking (in the admin panel) Can this experience be better? Of course! We’re fully integrated with Shopify, that’s why we deal with orders and refunds to make everything seamless. Including accounting, order history, customer tracking and so on. We’re committed to our vision, and are striving to enhance this experience by introducing an easier re-scheduling function in the upcoming months. We explained the process to your developer and are always available to demonstrate this on a call. Please reach out anytime or book a call with us here https://sesamiapp.myshopify.com/
Aug. 12, 2019
We use the Sesami app to do all our services, appointment bookings etc in our gym and online supplement shop. If we have any issues or questions the help Sesami offers is absolutely the best, fast and efficient. We do recommend Sesami as one of the very best apps available. As a bonus they are continually upgrading and adding new features to the app as time allows. Regards Paul Paton : Director Supplements Direct®