Sesami Booking App
Appointment booking to sell and schedule services omnichannel
Rating
4.6
feedback
252
chart
#1,157
All reviews
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July 14, 2020
Poor customer service. App fails regularly and you get no assistance from customer service. Emails are never answered.
Hello there! We are currently on an email thread with you trying to fix your theme issues which originated from multiple booking apps installed at the same time. Unfortunately, installing multiple apps that have the same functionality has created theme conflicts, which is why Sesami it's not currently working on your theme. Let's work together to resolve this - as fundamentally the issue is not due to Sesami, but due to conflicting code.
July 14, 2020
This app is very straightforward and simple use! The customer service is excellent as well, Randy was able to solve my issue quickly and provided me with a customized tutorial on how to navigate the app.
Nov. 15, 2020
This app is simple to use and works a treat. The instructions could do with a bit of work, but the support was excellent so we were up and running with Private Shopping Appointments for our physical store, The Old School Beauly, in no time. We now plan further ticketed events for the future. The support is superb - they adapted the app to remove the option to book multiples - really impressive! Thank you so much.
July 9, 2020
Great app and great support. It was easy to install and has all the features we need. We highly recommend Sesami.
July 6, 2020
Setting it up was a little confusing. It took me forever even to set up a test appointment. Hopefully, it would be easier to use in the long run.
July 4, 2020
Starting to use it to book for virtual swimwear fitting using different sales person just pay the sub
June 29, 2020
This app was a life saver during our Covid lock down as we were able to have private in store appointments which enabled us to generate sales. Customer service was very responsive and helped up set it up.
June 26, 2020
I was able to reach tech support to assist me on connecting my store. Everything worked out great and I am pleased with your services.
June 25, 2020
Exactly what we needed to be able to offer appointments during this health crisis. very simple and easy to integrate into our shopify page and google calendar.
June 24, 2020
Randy and his team are awesome. The support they give is the best I've seen on Shopify. The app is very easy to use and implement.
June 22, 2020
they solved our problem immediately....great job! the app works very umcomplicated and is very easy to understand.
June 14, 2020
Moving across to Sesami has so far been a great experience with the customer support doing a great job making sure its a smooth transition. Highly recommend
June 13, 2020
Nice idea and implementation with shopify, but it is still missing some features for booking services.
June 12, 2020
Shopping appointments are 60 minutes(the only way to set this up to have time to clean in between. Tried 45 minute variant but that gave us no time) and are every hour, on the hour, yet someone was able to book an appointment at 3:30, thus wiping out the 3-4 and 4-5 time slot. We have limited hours due to COVID-19 restrictions and we have now lost an appointment. I need to know how to fix this issue asap. I have submitted 2 support tickets with no response. Almost 72 hours later and still no response.
Hey there Tara, We are not quite sure why you wrote 72 hours without a response when we have been in constant communication with you over email. In fact we replied within 2 hours of your first email and we last exchanged emails 1 hour ago (3pm EST friday, Jun 12). As we stated multiple times over email, to create exact booking times for your clients, you just simply have it as your availability. For example : 3:00pm to 3:45pm 4:00pm to 4:45pm 5:00pm to 5:45pm We can even enter it in for you manually in your account (as we have offered over email). And the 3:30 appointment happened because you had a 30 min buffer time set, as we already explained this before on a reply two days ago. In the end, we are just here to help you succeed using Shopify and our app Sesami. We are not perfect and we know we still have much more work to do in our journey to become the world's best appointment scheduling application. However in this situation, a 1 star review is completely unwarranted.
Sept. 26, 2020
We sell footwear, not services. But we're using this app for customers to make appointments to shop, one on one in a safe space, during the pandemic. It's working well for this purpose, even though it's not exactly what the app was designed for. Installation was straightforward and support was good. The appointments cost $0.00 and the customer has to click pay, a little awkward but it's working and we're happy with it.
June 8, 2020
is not really helpful for a hairdresser salon i need you to call me please and work it out in better condition to use those app for my business
Hi there and welcome to Sesami! There's no need to rate us 1 ⭐️ to get our attention. Think about it this way; we're on a mission to help you no matter if you're on free or paid plan or what star you rate us. We'll contact you soon.
July 11, 2020
I tried to use it but its not very flexible. I would like to have options of not choosing duration for services. like to pay for a deposit fee. s
June 4, 2020
Very informative setup and fairly straightforward. Have yet to fully test it. The only thing is it processes an order each time an appointment is booked which is slightly confusing amongst all my products being sold too. It's great how it syncs to my Google calendar and books off the times I have booked in my calendar already.
May 29, 2020
what a great App, and even better customer service. Randy helped me with an issue my theme was throwing up. He took the time not only to fix it instantly but to do a video message to show me exactly what he did and answer my other questions. This is how you do customer service ***** Five Star
May 28, 2020
We are using Sesami for scheduling private appointments at the shop just to test it. We'll be adding classes in the fall. There was a glitch while installing due to the custom theme we're using but they resolved it within 12 hours of receiving the email. They also provided detailed instructions on a video so that I could understand what happened, and how the problem was resolved.