Sesami Booking Platform

We use this app with the advantage of income integration. It performs very well at the Medium Plan for us with the customer rescheduling/cancel feature with automatic refunds. What is missing though, is the ability to share the sesami calendar from a browser for reception to see daily. Currently you must have permissions to log in to the sesami control panel within shopify to do this. It would be very easy to create a shareable link to the sesami calendar if it resides on a server somewhere. There is also some disconnect when customers choose 'any available'. Sesami doesn't show all available times so those appointments are all going to one team member without fair distribution. We did google calendar integration with all team members and had them share to one bogus calendar we have logged in at the reception. So a few kinks to work out for full functionality at $49/mo, but this is really the absolute best solution out there right now. Time slots are attributed to team members so you can assign multiple team members to a single item. Most other apps attribute time slots to the item and only let one member control it.

I have emailed them an inquiry if they could add free consultation sessions and stylist schedules without Adding to Cart and Check Out like a transaction. I got an email and asked if I could provide collaborator code which I happily replied right away. That was a week ago and I am as yet to hear form anyone. I published the app and showed it to everyone in my team from marketing to sales. They all found the interface was not exactly user-friendly and super weird to ask for check out a shopping cart when the consultation is free. There was probably a way to solve it but due to the lack of response, I was never able to get the help I was asking for. It left me with no choice but to delete the app. It's frustrating when an app doesn't have a chat function to walk you through any question and worse, being unresponsive in email replied. The app supposes to make booking appointment easy but unfortunately it just doesn't work out for my company.

Easy to set up application, I did not have any issues. I'm looking forward to trying it out and seeing how it works.

Just installed, but very pleased so far with the results! Dashboard is WAY easier and more intuitive than previous apps we've tried. Customer service was quick to help resolve any issues. Would definitely recommend.

We have been using Sesami for a little bit, Its pretty easy to use. I have need to touch base with support on 2 occasions and the service was great. They got back to me almost instantly and fixed all the problems I had right away. I would recommend.

Great customer service and I like the principle of the app. I'd made a previous review saying "it is a little slow to load the 'select time' on the service page in question so customers have been adding the service to basket which causes extra admin to get them booked onto specific time slots but hopefully this will improve.". Aymane reached out upon reading my review to let me know they could fix this for my site and offered to implement it for me. Exceptional service!

Looked good at first sight but problems getting it working (wouldn't recognise customers when trying to add appointments via the app rather than customers booking themselves on website). Support has been difficult to raise and keep engaged on our problem.

We just installed the app, we like it so far, had some technical issues at first but starting to figure it out.

Had an issue at the beginning with how I set up the bookings however the customer service was amazing - prompt and supportive. I was able to resolve and fix the issue in a timely manner. Something I expected to take a while to resolve and almost gave up. Appreciate the support that comes with using Sesami!

Just installed Sesami and it looks good so far, although the YouTube tutorial screens look a bit different to mine. Haven't worked out how to manage our service yet e.g. buffer times.

Great Customer Service. Very quick and problem-solving. I couldn't figure out the set up and they fixed it for me.

We needed a last minute booking/appointment app, the free version works well and simple setup. There was a few page load issues(admin panel), that we resolved with a theme update. Their support got back to us within a few hours.

TERRIBLE COSTUMER SERVICE!! Wouldn't let me give a 1 out of 5. After having been in business for 8 years, this has been the worst costumer service I have ever received. Not only did Sesami not deliver in three months what was promised to be completed in two weeks, but they also stopped responding to my emails. As a small business owner, losing revenue is a real problem. The Sesami team was completely inconsiderate of the fact that their lack of organization was costing my business money.

A must for any small business!I felt heard, supported and so easy to use!Phenomenal customer support

Stellar customer service. This company definitely goes above and beyond. I had an issue and the owner reached out personally to resolve my problems. Looking forward to using this soon!

Great app and awesome customer support! I had some issue with it conflicting with my theme but the rep at Sesami was all over it and got the whole developer team involved to make it work.

The customer service I had from Aymane was absolutely fantastic - quick responses and eager to give me the support needed!

Amazing customer service and the app does exactly what it says! We have been very happy with this to help navigate the covid world.

Great customer service and fast customization, specific to our needs. We starting using this app since we added in-store appointments while our shop is operating at limited capacity due to COVID.

Mariana has been the most help in trying to correct a constant error. She was helpful, swift and knowledgeable, I am very very impressed by the options and updates the team gave my store THANK YOU