All reviews

Rating Breakdown

  • 5
    52% (35 ratings)
  • 4
    19% (13 ratings)
  • 3
    6% (4 ratings)
  • 2
    3% (2 ratings)
  • 1
    19% (13 ratings)

Reviews with Text

  • 76% (51)
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1 / 5 Share

Nov. 21, 2025

It used to be a helpful tool for our customers. However, Sezzle disabled our account without notification and when I tried to reconnect it, I was told we violate their policies by selling CBD. It's been at least a year since this happened and now I am told if we have gross monthly volume of 1 million dollars we can now apply for a Sezzle account. This is app is NO LONGER SMALL BUSINESS FRIENDLY.

Store

HEMP360

Using app

33 minutes

Total reviews

4

Average rating

3.0

1 / 5 Share

Oct. 21, 2025

Terrible terrible terrible experience. Holding payments for over a month while I "verify my payout account". The account has been added, and receives payments from every other BNPL host except this one. Support was useless. Gave me advice to remove and add back the accounts, which led to further errors and me having to verify my identity and provide more information. Truly can't say enough bad things. Avoid like the plague.

Store

Osh

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to leave a reply. We are very sorry to hear that your experience has been not been the greatest yet. Please feel free to contact our team at [email protected]. We would be happy to address any of your concerns further.

1 / 5 Share

June 24, 2025

dont use this app, this is a rip off. if your client don't use it, they will invoice you $300

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for leaving a review. Our team can be contacted at [email protected] regarding any questions or concerns about fees!

1 / 5 Share

Feb. 28, 2025

Being charged $15 MONTHLY for not making a sale is shocking!

Using app

1 minute

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for leaving a review. Please don't hesitate to contact us at [email protected] if you have concerns about fees!

2 / 5 Share

Jan. 30, 2025

We didn't even complete the onboarding after hitting a brick wall and learning that on top of the 6.1% commissions, the platform that they operate under charges an additional 2%. It would have been great if you disclosed implied charges from all the partners that you work with from the beginning instead of making us spend days trying to troubleshoot things.

Using app

About 17 hours

Total reviews

5

Average rating

3.8

Developer Reply

Thank you for leaving a review. Please feel free to contact our team at [email protected] if you have concerns about your fee rate. We would be happy to assist further.

5 / 5 Share

Oct. 18, 2024

very easy to install on my store. so far so good.

Using app

18 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your great review; we're happy to hear that your experience with Sezzle has been good!

5 / 5 Share

Sept. 16, 2024

So far so good. Payments are right on time and also sezzel checks for fraud orders as well. Keep this up.

Using app

Over 1 year

Total reviews

7

Average rating

4.6

Developer Reply

We are glad to hear about your great experience with Sezzle and we are happy to assist you in fraud detection on orders as well!

1 / 5 Share

Aug. 31, 2024

I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business.

Using app

10 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for taking the time to leave a review; we are sorry to hear that your experience has not been great yet. Please feel free to contact us at [email protected]. We would love to discuss how we can better assist your business!

4 / 5 Share

Aug. 20, 2024

Sezzle's fee's are standard however they added a monthly fee if you do not meet the monthly threshold. After using the app for a period of time it was not used enough by my customers to benefit keeping it with the monthly fee in place, therefore I had not choice but to remove the payment option. The Sezzle team reached out to me about closing my account and I explained that while I do think it's important to offer a payment plan option the fee's plus the monthly fee are simply too much for my small business to incur. Sezzle understood and offered to waive the monthly fee going forward if I decided to keep the app and also provided a link to help further help with conversion. In my opinion I think Sezzle should remove the monthly fee period. As you can see from many of the reviews it just is too much for most small businesses to lose. The only reason I am not giving 5 stars is because the fees are still high in my opinion, especially because I also need currency conversion and get hit twice. Fees aside I am happy with the customer service they provided.

Using app

2 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for leaving a good review! We are glad that you reached out to us earlier and that we were able to adjust your fee rate based on your history with us!

5 / 5 Share

Aug. 19, 2024

User friendly!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate the great review!

4 / 5 Share

Feb. 13, 2025

I initially deleted Sezzle and was extremely frustrated at being charged monthly when Sezzle wasn't used by a customer. The fees did not feel small-business friendly. I wanted to update my review, because upon trying other BNPL services, Sezzle was the only one to accept a small business. So, given the available options, it appears Sezzle is the best, after all. Thank you.

Using app

11 months

Total reviews

17

Average rating

4.7

Developer Reply

Thank you for taking the time to leave a review!

5 / 5 Share

April 15, 2024

I've been using Sezzle for about a year and have been getting consistent sales from them. I find it easy to use and have no complaints.

Using app

About 1 year

Total reviews

6

Average rating

4.8

Developer Reply

We are happy to hear that you and your customers are loving Sezzle!

5 / 5 Share

April 6, 2024

I highly recommend Sezzle! Great customer service, Fast Payouts, and high interest yield!!

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great review and your recommendation!

5 / 5 Share

March 27, 2024

Had no issues! Love the utility or Sezzle and the majority of my customers utilize it as well.

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for the great review! We're happy to hear that you and your customers love Sezzle!

1 / 5 Share

March 25, 2024

Beware!! When you uninstall Sezzle from your online store and remove it as a payment method, they continue to charge you a $15 dollar fee monthly. Customer service refuses to help or offer a refund for pointless charges. Terrible. Make sure to close your account via the website so this doesn't happen to you.

Store

Vermeil

Using app

12 months

Total reviews

7

Average rating

4.1

Developer Reply

Thank you for taking the time to leave us a review, I'm sorry your experience has not been the best. Please contact our team at [email protected]. We would love to assist further!

4 / 5 Share

March 18, 2024

The app works perfectly fine on the product page, 5/5 for that as other companies like Afterpay failed to do so. However, it doesn't work on the cart page and I have tried all the possible ways to do that.

Using app

2 days

Total reviews

9

Average rating

3.6

Developer Reply

We are happy to hear that Sezzle's widgets are working on your product pages! Please contact our support team at [email protected] if you are having trouble with the cart page, however! Our team looks forward to fixing this for you!

1 / 5 Share

March 12, 2024

Horrible charging $15 a month for merchants not using Sezzle is ridiculous

Using app

12 months

Total reviews

12

Average rating

4.1

Developer Reply

We are sorry to hear that you have not had the best experience with Sezzle so far. Please contact our Accounts team at [email protected] if you have further questions or concerns. We would be happy to assist further!

5 / 5 Share

Feb. 19, 2024

The best app to use for payments!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a great review and great comment!

1 / 5 Share

Feb. 19, 2024

Download their app and they charge you a hefty fee every month even if customers don't use their service. This fee that I did not know about reallyadded up after a year! Unin stall and the information remains on your website like the app was neveruninstalled! I wasn't aware of thus either and have just now contacted them requesting they they remove their information! Bad service and bad app!

Using app

10 months

Total reviews

16

Average rating

4.1

Developer Reply

We are sorry to hear about your experience with Sezzle so far. Please feel free to contact us at [email protected] if you have further questions or concerns!

4 / 5 Share

Feb. 12, 2024

Works as advertised. Customers appreciate the convenience. Good website for vendors.

Using app

11 months

Total reviews

6

Average rating

4.5

Developer Reply

We're happy to hear that you and your customers are enjoying Sezzle!