Sezzle Widget
Sezzle, The Highest Shopper-Rated BNPL
Rating
3.8
feedback
95
chart
#3,072
All reviews
Rating Breakdown
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Aug. 31, 2024
I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business.
Thank you for taking the time to leave a review; we are sorry to hear that your experience has not been great yet. Please feel free to contact us at [email protected]. We would love to discuss how we can better assist your business!
July 23, 2024
I think you should not be charged if services not being used.
Thank you for taking the time to leave a review. We would love to connect with you via email at [email protected] if you would like to discuss Sezzle's fees!
April 30, 2024
Not a great experience for Merchants. Charging a $15 fee if customers aren't using the option and then having the audacity to announce a $14.99/month option to get same day payouts (which should be standard) is such a joke. I hope they go bankrupt and out of business.
Thank you for leaving us a review. Please feel free to contact our team at [email protected] if you have additional comments or concerns about fees. Our team would love to assist or clarify further!
March 31, 2024
COMPLETE waste of money! I'm charged $15 per month regardless to if the service is used by customers or not. The service is definitely NOT worth $15 per month. It doesn't even work most of the time. Customer service is also horrible! They don't even seem to troubleshoot the issues. I've missed many orders because of the service not working and, still no resolution
We're sorry to hear that you have not had a good experience so far. Our team would love to troubleshoot your issues and address your concerns! Please feel free to contact us at [email protected]. We look forward to assisting you further soon!
March 25, 2024
Beware!! When you uninstall Sezzle from your online store and remove it as a payment method, they continue to charge you a $15 dollar fee monthly. Customer service refuses to help or offer a refund for pointless charges. Terrible. Make sure to close your account via the website so this doesn't happen to you.
Thank you for taking the time to leave us a review, I'm sorry your experience has not been the best. Please contact our team at [email protected]. We would love to assist further!
March 12, 2024
Horrible charging $15 a month for merchants not using Sezzle is ridiculous
We are sorry to hear that you have not had the best experience with Sezzle so far. Please contact our Accounts team at [email protected] if you have further questions or concerns. We would be happy to assist further!
Feb. 19, 2024
Download their app and they charge you a hefty fee every month even if customers don't use their service. This fee that I did not know about reallyadded up after a year! Unin stall and the information remains on your website like the app was neveruninstalled! I wasn't aware of thus either and have just now contacted them requesting they they remove their information! Bad service and bad app!
We are sorry to hear about your experience with Sezzle so far. Please feel free to contact us at [email protected] if you have further questions or concerns!
Dec. 19, 2023
Horrible service. They decline applications for no reason without reasonable explanation as to why. Do not recommend. You’d be better off using other services. Total waste of time.
Thank you for taking the time to leave a review. We're sorry that you are having trouble having your application approved for Sezzle. Please feel free to contact our team at [email protected]. We would love to assist you further!
Nov. 6, 2023
Horrible charging $15 a month for customers on merchants sites not using seezle is ridiculous. It's not our fault that they didn't choose that option. So if we dont get $300.00 worth of orders were charged. Horrible!
We appreciate you taking the time to share your thoughts. We'll be sure to pass along your feedback to the appropriate team and if we can help with anything else, feel free to reach out to us at [email protected].
Oct. 27, 2023
I don’t like how the Sezzle checkout option gives you so many problems
Thank you for taking the time to share your feedback. We're so sorry to hear you're having trouble with your Sezzle checkout, If we can be of any assistance, please email our team at [email protected] and we'd be happy to take a look.
Sept. 19, 2023
I hate being forced to make a review. I am trying yo log j to my merchant dashboard snd I don’t have time to do this right now!!! and it wouldn’t let me without doing a review. So here us your review. It HORRIBLE
Thank you for your feedback, as it is very valuable to us. Is is definitely not our intention to keep your from accessing your merchant dashboard, and we do not want to force a review in able to access. I have let our technical team know, and they will be looking into this issue. Again, thank you for your feedback.
Aug. 31, 2023
Sezzle makes everything so complicated
Thank you for your feedback. I apologize that your experience has not been ideal. We would like to make setup and account management as easy as possible and the feedback is appreciated. If we can assist in any way, please reach out to [email protected] and our agents will be happy to assist.
June 19, 2023
I could not get this to work at all with my theme and the coding ruined my cart and product pages. Shame because in theory, it's a great idea.
Thank you for your review. I can certainly understand your concern with your widgets. We do have our widget team to help with these concerns and we would like to help you get setup. Please email us at [email protected] with the specifics to your issue and we will be happy to assist with this issue.
April 13, 2023
I thought this was a wonderful app. I've used it for at least a year. However, upon updating it due to requirements, I am now notified that my account is frozen due to not having at least $300 worth of orders through this service monthly. That was not mentioned during sign up. I did not receive any information regarding this policy change. Therefore I will be deleting this app and my account. There is no issues with fees, however the proper thing to do would be to notify your customers and not be misleading as if this service is free and fees are charged when used. DISGUSTING business practices!
Thank you for your review! I can understand your concern. There was an update to our terms and a notice was sent in August to inform. I do apologize if this information was missed or did not reach you. If you have any questions or concerns regarding our policies, please reach out to [email protected].
April 7, 2023
They started charging businesses and did NOT inform anyone about this change. I as a small business can not afford to pay more fees monthly for not selling over $300 worth of sezzle orders!! I will be switching to Klarna and Afterpay because of this.
Thank you for your review. I understand your concern, and appreciate your feedback. We updated our terms in August of 2022 and reached out via email regarding this update. I do apologize if this did not reach you or was missed. If you have any questions regarding our terms, please reach out to [email protected].
April 4, 2023
Don’t inform users of fees. I signed up several years ago and it was free. Never told they stopped. Really upset at how much I’ve been charged in merchant fees because I don’t sell over a certain amount a month.
Thank you for your review. I understand your concern. We did update our terms in August of 2022 and sent notices via email. I apologize if this notice was missed or did not reach out. For any further questions regarding our terms, please reach out to [email protected]. Thank you for your feedback.
March 29, 2023
Worst customer service. The widget wouldn't let me integrate into my theme and they just said sorry we can't help.
I apologize for the issues you are having with your widgets, as I can understand that is frustrating. Please reach out to [email protected] and put ATTN: Gene, and we would like to assist further.
March 20, 2023
I do NOT recommend Sezzle to sellers. I canceled an order minutes after the order, which means I don’t have the payout of funds from the order and instead of Sezzle just canceling the order and sending the funds back to her, they took the funds from me, funds I didn’t even receive. And if people don’t use Sezzle on your website, they also take funds from you, how nice.
Thank you for your review. I understand your concern with refunds and would like to assist. I have sent an email on 3/21 explaining why this occurred and that the funds are not lost. If you have any further questions, please reach out to [email protected].