All reviews

Rating Breakdown

  • 5
    52% (35 ratings)
  • 4
    19% (13 ratings)
  • 3
    6% (4 ratings)
  • 2
    3% (2 ratings)
  • 1
    19% (13 ratings)

Reviews with Text

  • 76% (51)
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1 / 5 Share

Nov. 21, 2025

It used to be a helpful tool for our customers. However, Sezzle disabled our account without notification and when I tried to reconnect it, I was told we violate their policies by selling CBD. It's been at least a year since this happened and now I am told if we have gross monthly volume of 1 million dollars we can now apply for a Sezzle account. This is app is NO LONGER SMALL BUSINESS FRIENDLY.

Store

HEMP360

Using app

33 minutes

Total reviews

4

Average rating

3.0

1 / 5 Share

Oct. 21, 2025

Terrible terrible terrible experience. Holding payments for over a month while I "verify my payout account". The account has been added, and receives payments from every other BNPL host except this one. Support was useless. Gave me advice to remove and add back the accounts, which led to further errors and me having to verify my identity and provide more information. Truly can't say enough bad things. Avoid like the plague.

Store

Osh

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to leave a reply. We are very sorry to hear that your experience has been not been the greatest yet. Please feel free to contact our team at [email protected]. We would be happy to address any of your concerns further.

1 / 5 Share

June 24, 2025

dont use this app, this is a rip off. if your client don't use it, they will invoice you $300

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for leaving a review. Our team can be contacted at [email protected] regarding any questions or concerns about fees!

1 / 5 Share

Feb. 28, 2025

Being charged $15 MONTHLY for not making a sale is shocking!

Using app

1 minute

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for leaving a review. Please don't hesitate to contact us at [email protected] if you have concerns about fees!

1 / 5 Share

Aug. 31, 2024

I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business.

Using app

10 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for taking the time to leave a review; we are sorry to hear that your experience has not been great yet. Please feel free to contact us at [email protected]. We would love to discuss how we can better assist your business!

1 / 5 Share

March 25, 2024

Beware!! When you uninstall Sezzle from your online store and remove it as a payment method, they continue to charge you a $15 dollar fee monthly. Customer service refuses to help or offer a refund for pointless charges. Terrible. Make sure to close your account via the website so this doesn't happen to you.

Store

Vermeil

Using app

12 months

Total reviews

7

Average rating

4.1

Developer Reply

Thank you for taking the time to leave us a review, I'm sorry your experience has not been the best. Please contact our team at [email protected]. We would love to assist further!

1 / 5 Share

March 12, 2024

Horrible charging $15 a month for merchants not using Sezzle is ridiculous

Using app

12 months

Total reviews

12

Average rating

4.1

Developer Reply

We are sorry to hear that you have not had the best experience with Sezzle so far. Please contact our Accounts team at [email protected] if you have further questions or concerns. We would be happy to assist further!

1 / 5 Share

Feb. 19, 2024

Download their app and they charge you a hefty fee every month even if customers don't use their service. This fee that I did not know about reallyadded up after a year! Unin stall and the information remains on your website like the app was neveruninstalled! I wasn't aware of thus either and have just now contacted them requesting they they remove their information! Bad service and bad app!

Using app

10 months

Total reviews

16

Average rating

4.1

Developer Reply

We are sorry to hear about your experience with Sezzle so far. Please feel free to contact us at [email protected] if you have further questions or concerns!

1 / 5 Share

Nov. 6, 2023

Horrible charging $15 a month for customers on merchants sites not using seezle is ridiculous. It's not our fault that they didn't choose that option. So if we dont get $300.00 worth of orders were charged. Horrible!

Using app

8 months

Total reviews

2

Average rating

1.0

Developer Reply

We appreciate you taking the time to share your thoughts. We'll be sure to pass along your feedback to the appropriate team and if we can help with anything else, feel free to reach out to us at [email protected].

1 / 5 Share

April 13, 2023

I thought this was a wonderful app. I've used it for at least a year. However, upon updating it due to requirements, I am now notified that my account is frozen due to not having at least $300 worth of orders through this service monthly. That was not mentioned during sign up. I did not receive any information regarding this policy change. Therefore I will be deleting this app and my account. There is no issues with fees, however the proper thing to do would be to notify your customers and not be misleading as if this service is free and fees are charged when used. DISGUSTING business practices!

Using app

20 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review! I can understand your concern. There was an update to our terms and a notice was sent in August to inform. I do apologize if this information was missed or did not reach you. If you have any questions or concerns regarding our policies, please reach out to [email protected].

1 / 5 Share

April 4, 2023

Don’t inform users of fees. I signed up several years ago and it was free. Never told they stopped. Really upset at how much I’ve been charged in merchant fees because I don’t sell over a certain amount a month.

Using app

26 days

Total reviews

4

Average rating

3.3

Developer Reply

Thank you for your review. I understand your concern. We did update our terms in August of 2022 and sent notices via email. I apologize if this notice was missed or did not reach out. For any further questions regarding our terms, please reach out to [email protected]. Thank you for your feedback.

1 / 5 Share

March 29, 2023

Worst customer service. The widget wouldn't let me integrate into my theme and they just said sorry we can't help.

Using app

10 days

Total reviews

40

Average rating

3.2

Developer Reply

I apologize for the issues you are having with your widgets, as I can understand that is frustrating. Please reach out to [email protected] and put ATTN: Gene, and we would like to assist further.

1 / 5 Share

March 20, 2023

I do NOT recommend Sezzle to sellers. I canceled an order minutes after the order, which means I don’t have the payout of funds from the order and instead of Sezzle just canceling the order and sending the funds back to her, they took the funds from me, funds I didn’t even receive. And if people don’t use Sezzle on your website, they also take funds from you, how nice.

Using app

13 days

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for your review. I understand your concern with refunds and would like to assist. I have sent an email on 3/21 explaining why this occurred and that the funds are not lost. If you have any further questions, please reach out to [email protected].