ShipBob Fulfillment
Fulfill your everything orders with a global, customized 3PL.
Rating
4.6
feedback
274
chart
#733
All reviews
Review RSS Feed
Dec. 20, 2022
We've got shipbob set up in 3 locations in the US, 1 in Canada, 1 in the EU, and 1 in the UK. It certainly reduces the amount of effort of managing multiple warehouse providers!
This is what we love to hear! Easy button for international expansion :) Thanks for choosing us as your partner in growth. Kevin VP - Partnerships
Dec. 20, 2022
Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!
Thanks for your feedback on the mobile site. It's true - some pages are not meant to view on a mobile device. To be honest, it's intentional! Some of the info is so dense, we don't think a mobile experience would do it justice. However -- the Order Details page should be fully mobile-compliant, so perhaps bookmarking that would be helpful. Regarding the delay - this really does surprise me. Our tracking sync with Shopify is almost instantaneous - but it occurs when the package leaves our facility and goes into the carriers' hands, NOT when the tracking number is created. That's a big difference - sometimes can be a day depending on when the order is packed. This is again intentional - because we dont want you having a ton of blank tracking numbers causing WISMO (where is my order) questions. But -- if you email me at [email protected] with a few examples, I can troubleshoot for you. Cheers! Kevin VP Partnerships
Dec. 20, 2022
We launched our first-ever e-commerce platform with Shopify and worked with ShipBob to manage all of our fulfillment. Huge thanks to Lacey Elliott at ShipBob for making this process smooth and helping us whenever we needed it. We would highly recommend ShipBob! - Ducks of a Feather marketing team
Dec. 20, 2022
Couldn't be happier with ShipBob. Things they offer critical to our success are: Ease of installation Speed and reliability of order ingestion Value-add features like inventory sync, rules, and order processing delay Technical support
Dec. 20, 2022
Easy to use and integrates very well with Shopify.Very happy with it. ShipBob has very responsive and helpful support for all our needs.
Dec. 20, 2022
There are definitely pros and cons to shipbob. The shopify app works fine and they do have a lot of features, adding new tech features like EDI capability and integrations with SPSCommerce. However, on the b2b side, we have experienced issues. D2C works pretty seamlessly and connects to shopify with few issues.
Fera Pet team - Thanks for your feedback! I would love to unpack this with you and give an opportunity to make it right on the B2B side. We aim to be world class - although I know the B2B side is a bit newer and we had been in "beta" for a while. Perhaps some of these were growing pains. either way, feel free to reach out to [email protected] to discuss. Kevin
Dec. 19, 2022
The shipbob app is easy to use and the shopify integration is seamless. The realtime order sycing works well.
Dec. 17, 2022
Great service, the support is responsive and the shipping time is great. Tracking works well and their platform is easy to use.
Dec. 15, 2022
ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.
Hi Fresh Test team -- thanks for taking the time to share your thoughts. I would love to unpack the USPS issue with you - we have a great relationship and custom contract with the postal service and purchase millions of labels per year. I don't know what this specific issue is, but I'm sure it's not a systemic thing. Please feel free to reach out to me at [email protected] and include your Merchant Success Manager and we can investigate how to avoid any delays in the future! Kevin VP Partnerships
Dec. 15, 2022
user friendly app, easy to install and the team walk you through the whole process during an onboarding call. Integrates seamlessly with our shopify store and makes fulfilling orders to customers a much more automated process.
Dec. 14, 2022
Great integration, easy to set up for Shopify (and Amazon). We are a long-term ShipBob partner and recommend them as a 3pl service provider.
Dec. 13, 2022
Love ShipBob Fulfillment, this is by far the best fulfillment company I found to easily fulfill products with Shopify and Amazon. Great customer service too. I recommend them.
Thanks so much for the kind words! You are in good hands with Himanchali :)
Dec. 13, 2022
Simple integration between ShipBob and Shopify, with solid online resources to help when in question. Great customer service at both ShipBob and Shopify to help iron out issues.
Sept. 15, 2023
ShipBob has been working great for us. Great response time if there is an issue. Our Rep (Samantha D.) gives us the best service and is always on the lookout to make sure things are running smoothly.
Dec. 11, 2022
I moved to ShipBob after a clunky process with another fulfilment company, and I'm really happy I switched. The integration offers some great features and settings, and everything runs seamlessly. The set up was pretty straight forward too. Very happy with ShipBob!
Dec. 10, 2022
Our transition from Shopify to ShipBob Fulfillment has been nothing short of wonderful. The transition team, with Sarthak S. helping us as our designated Implementation Specialist, has been very professional, responsive, and helpful in answering our questions and providing solutions to issues that arose as we transitioned into using ShipBob. We truly appreciate all the help and guidance that we received, and we are very happy with our decision to move to ShipBob.
Dec. 10, 2022
I have a UK based business. Shipbob integrates easily with my shopify store. I was helped whenever I needed it to help me get up and running. Switched from Amazon FBA to Shipbob and very glad I did. Great app.
Dec. 9, 2022
Shipbob are great - Some of the best customer service I have had. Sergio, Sam and Enda are so supportive. I could not recommend this team anymore. It is also, slick tech and easy to use We trust Shipbob because of the below: - Ease of installation - Speed and reliability of order ingestion - Tracking upload speed - Inventory sync, rules, and order processing - Technical support
Dec. 15, 2022
App works fine, but the customer service and pricing is TERRIBLE. We would CONSTANTLY be charged many times more because Shipbob insisted on sending our products in boxes that were much larger than our products. We're talking about nearly a $100 difference because they didn't want to use a smaller box to ship (which they have). We are a small business, so seeing a shipping cost of $140 for something that should cost $30-$40 is terrible. Moreover, having to go back and forth with customer service to fix this issue causes delays and makes our customers extremely unhappy. This is not the first time and after customer service was contacted, they would apologize, issue a partial refund, and repeat the mistake. If any higher-ups see this, I will be happy to provide proof of correspondence so things can be changed. Be very, very careful if you are thinking of using Shipbob services. UPDATE: I was contacted by Shipbob's VP or Partnerships and Director of Onboarding services soon after posting this review. They were sincere with their apology about my experience so far and it showed that they took this matter seriously. It doesn't make up for everything that transpired, but I will add two stars for trying to make things right and bringing immediate attention to my case.
Hey VITL Backpacks team -- I want to jump in on this and see if we can fix this issue. Looking at this review, this is so far from the normal experience our merchants have (in fact most of them say we save them money on packaging due to our algorithms that optimize packaging size). I suspect there is something wonky going on with Dimensional Weight perhaps. Either way - need to figure this out. Please email me at [email protected] as I cannot find record of your support tickets if you placed them. Apologies for all this and I know we can get it sorted. - Kevin, VP of Partnerships
Dec. 8, 2022
The ShipBob team has been wonderful to work with. They are hands-on and fast to respond, resulting in a smooth integration! Our rep, Samantha R. has given us the gold standard of customer service. She has repeatedly helped us with challenging orders & ensured the best customer care for our clients. I highly recommend!
Love to hear this! Samantha is one of our favorite Implementation Engineers, glad you loved her too! Best of luck growing your business and we are happy to be your partner in doing so! Kevin VP of Partnerships - Shopify ShipBob, Inc.