ShipBob Fulfillment

April 7, 2023

The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."

Jan. 31, 2023

Onboarding for SB was sleek and clean, no issues and our Implementation Specialist Lacey was super fast to respond to any questions or concerns we had - this made a big difference for us as we were new to the experience! Thanks for you help and attention.

Jan. 25, 2023

I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!

Jan. 19, 2023

Fantastic onboarding and customer support. Lacey was absolutely amazing to work with and greatly helped us navigate the transition as we had some complex logistics issues internally. By far the most fair pricing I found after getting quotes from all the other top 3PL companies.

Jan. 11, 2023

The app itself works fine. However dropoffs and pickups are routinely missed and inventory is too often lost. Human interaction with the warehouse is not timely. It works fine for small parcel, but as you scale to containers and pallets you will have issue after issue.

Jan. 5, 2023

Our work together with ShipBob Ireland has been amazing so far. The app is really intuitive and easy to use. They are always there to support us with all kinds of problems that occur and resolve them very quickly. The integration with Shopify is excellent. We would definitely recommend their service.

Jan. 3, 2023

We have been using Shipbob in our US operations for over a year now and we recently made the decision to move the rest of our global fulfilment operations over to them too as we were so impressed with the service. Shipbob was very easy to install and has been a speedy and reliable way for us to process orders for our customers across the globe. The tracking and reporting on the order process gives me everything I need to check on each individual customer order and I am looking forward to making use of the custom features like processing delay and gift notes in future. The customer service so far has been very prompt and helpful - the team are very kind, friendly and always happy to help. I thoroughly recommend moving over to Shipbob for your fulfilment needs.

Jan. 1, 2023

We have been using ShipBob now for over 12 months and the most impressive thing has been how well it integrates with Shopify and Gorgias making both the processing of orders and handling of customer support inquiries and returns extremely easy saving us considerable amounts of time. Recently we also started selling on Amazon and the process of integrating with Amazon FBA and replenishment of inventory is also very simple and automated. If we ever had any questions or concerns about our implementation or process Ankit has been very efficient and responsive in helping us with any of our questions.

Dec. 30, 2022

Great communication & problem solving. The Shipbob team is always just an email away ready to help & assist!

Dec. 29, 2022

I recently started using Shipbob for my e-commerce business and I have been blown away by the ease of installation, seamless integration with Shopify, and excellent customer service. The team, specifically Ankit Gupta and Mike Rottar, made the whole process extremely easy and enjoyable. But what really sets Shipbob apart is the speed and reliability of their order ingestion. I have noticed a significant improvement in my fulfillment times and I have complete confidence that my orders will be processed accurately and efficiently. Overall, I am extremely satisfied with Shipbob and highly recommend them to anyone looking to improve their fulfillment process. Thank you Ankit Gupta and Mike Rottar for making everything so awesome! - Peter Affirmation Matchdeck

Dec. 25, 2022

ShipBob is lightyears ahead in terms of accuracy, reliability, and responsiveness compared to our previous 3PL. We used to have a fulfillment center that made constant errors on shipments, rarely responded to our queries, and lost many of our packages. ShipBob is almost the complete opposite. Their team is very responsive to requests and transparent with upfront pricing, and overall very accurate with shipments. Would highly recommend.

Dec. 23, 2022

Shipbob has been smoothly assisting our business in getting orders shipped out and managed via the connection to Shopify. Very responsive and Lacey has been helpful.

Dec. 23, 2022

Software has powerful analytics Almost 100% order fulfillment rate Ritesh has been a helpful account manager Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.

Dec. 22, 2022

We have recently moved to ShipBob and the transition has been incredibly smooth! This was definitely down to Lacey who guided us through every step and answered all of our countless queries. First impressions are that ShipBob is a well established company with great communication. So far, so good.

Dec. 22, 2022

The app and connection is excellent. Cant say enough how much it helps to have shipbob deeply integrated into our shopify backend. It makes linking items and tracking inventory smooth. Appreciate all that the shipbob team and app has enabled for our store.

Dec. 21, 2022

Shipbob has been great to work with so far. I love that I have a dedicated account rep who can help me sort out whatever issue may be happening. I definitely am very happy with the service.

Dec. 21, 2022

ShipBob customer support is always very helpful and very quick to respond. Would recommend them for your needs. The ShipBob platform is easy to use and navigate.

Dec. 21, 2022

Very pleased with shipbob so far! My company has been using shipbob for over a year now and we are excited to have them apart of our growth as we look to expand our company! Their site is very user friendly and takes the leg work out of fulfilling orders so you can put your focus in other aspects of your company! #teamshipbob

Dec. 21, 2022

I've had a great experience with ShipBob so far! It was really easy to install, quick and reliable order ingestion. Simple and effective tracking and I'm especially impressed with how the inventory syncs with my Shopify store and how easy it is to order new deliveries to my chosen warehouse. The support I received from my dedicated Implementation Manager, Sergio was outstanding as he made everything so simple and responded immediately to all of my queries. Thank you Sergio! I'm looking forward to growing my business internationally and I feel confident that ShipBob is the best fulfilment partner to help me achieve my business goals.

Dec. 21, 2022

Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back! Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.