ShipBob Fulfillment
ShipBob: Global Fulfillment Solutions & WMS for Brands
Rating
4.3
feedback
242
chart
#668
All reviews
Rating Breakdown
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Oct. 27, 2021
What the hell is wrong with those people"? Is it a fulfillment center or just a warehouse to store some stuffs? Why can't they fulfill my unique order? I do want to get complaint from my first customer? Will you ask them what they are waiting for? I am paying my storage fee monthly! Why are they trying to screw me up at the very beginning?
Hi Wilarix team -- It seems like you've had a bad experience here initially, which is never what we want. I took a look at your account and I think I can see where there is some confusion between our support team and your team. Let's fix it together! I'd love to chat about this personally with a merchant care manager and get you sorted - I've sent an email to your inbox. Kevin, Shopify Manager @ ShipBob
Sept. 7, 2021
I use ShipBob fulfillment in two stores. The system is intuitive and updated. No hidden fees. And they always introducing new centers.
July 14, 2021
I can't imagine doing business without ShipBob. I recommend them to everyone I meet in the eCommerce industry. The customer service is incredible, even though I rarely need it. I go weeks without even checking to see if everything is shipping properly as I've had so few issues. ShipBob is the best!
Thanks Hibernate team! This is exactly what we strive for -- support when you need it, but hopefully our tech means you don't. Thanks for your partnership! - Kevin from ShipBob
July 12, 2021
Ship Bob does a good job for us. The interface is pretty easy to use and they ship on time. I would recommend them
July 6, 2021
My orders are totally automatic. Everytime I get a new order on my Shopify website the order is automatically fulfilled. Customer service on ShipBob is solid too. I don't have to wade through the endless amounts of complex, confusing steps and flaky cryptic customer service like with Amazon! I'm so relieved I don't have to have store my products and ship them out manually. Plus, when I do get an order from a customer on Amazon FBM (fulfillment by merchant) I have ShipBob do the fulfillment as well. Your customer, most likely, wont receive your product as quickly as Amazon, but it's really nice having my products with ShipBob where I can easily access it and be able to have a ShipBob rep help with all things fulfillment.
Hey Ungloo team - thanks so much for the kind words! And if you DO want items delivered as fast as Amazon, we can probably help by distributing your inventory across 3-4 FCs. You'll get basically ground-rate pricing for 2-day shipping if you do. Let us know at [email protected].
June 16, 2021
This has been a great integration with ShipBob. It was easy to onboard and integrate with our store for seamless shipping of our subscription boxes.
June 15, 2021
I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!
June 11, 2021
Very supportive team! Taylor and Aaditya are very hands on and make themselves available for all of our questions. They are quick to resolve issues! definitely 5 stars!
June 11, 2021
Shipbob integrates well with Shopify. We've had very few issues. For the small issues we have had, Shipbob's customer support team has always been responsive and helpful. With Shipbob, we've been able to provide faster shipping to our customers.
June 10, 2021
Great service and people helped me setup my store and us fulfillment! Nicole and Aadi are very helpful and made the entire transition seemless!
June 10, 2021
ShipBob has allowed us to have a fully automated fulfillment service. It has an easy to use interface and they have great customer support.
June 9, 2021
Shipbob has been a great fulfillment partner as we grew our business by over 300% last year. They continued to work with us amidst our growth and worked hard to meet our demand. On the functional side, orders get synced from Shopify easily and it really runs itself after integration. My one caveat is live shipping costs from CartBob. Intuitive in some ways, but not smart enough to handle our specific needs. Overall, excellent domestic 3PL service with great customer service and a growing international presence.
June 9, 2021
Great company with great people! We have had a really positive experience so far and can confidently recommend ShipBob.
June 9, 2021
Great order fulfillment center and friendly onboarding support. They do exactly what they say they do
June 9, 2021
Shipbob has been a great partner since we joined them a year ago. They literally saved us from a disastrous situation with a different 3PL group (I won't name names, but "RH" should give you a hint). Their support is great and quick to respond. The rates are fair. I particularly enjoy the "all-in" pricing model. And their growing network of warehouse locations, especially internationally, is really helping us to seamlessly expand our overseas operations. I would give 4.5 stars if I could. My main criticism has to do with the Shopify integration, specifically the warehouse locations. Currently, the integration is set up where ShipBob acts as the fulfillment service and does not support multiple warehouse locations. So whether you have 1 Shipbob location, 4 Shipbob locations, or multiple locations between Shipbob and other providers (we sometimes ship from our headquarters, for example), Shopify groups it all into one and really limits what you can see and do in Shopify. I've been told this is being addressed, so really looking forward to seeing this improved.
HI Akila team! thank you SO much for the kind words, we love partnering with you too :) I'll speak with your MSM Anuja about the Shopify multilocation issue. My understanding right now is that this is a Shopify API limitation that will be changed in the coming year, but perhaps there is something we can do as a workaround in the meantime. - Kevin from ShipBob
June 9, 2021
We use Shipbob for our DTC channel and really like it! The real time shipping calculator integration with Shopify has been very helpful and allows us to provide true shipping costs to our customers. Shipbob support is great, they respond quickly and our account manager is AWESOME! Their dashboard is user friendly and they are always improving it which is much appreciated.
June 9, 2021
Shipbob does all our fulfillment for Shopify, Amazon, and Walmart stores, and they do a great job across all four warehouses we are using at Shopbob. Their customer service is pretty amazing too. One thing they can work on is the shipping rates - which I think can be more competitive.
June 8, 2021
We use ShipBob for order fulfillment. They are a self service fulfillment operation, so as long as you feel comfortable navigating these waters with minimal support, I'd recommend them. However, after you reach a certain volume and $$ threshold, you get dedicated support. We've found the dedicated support very helpful. They just started offering 2-day delivery in the lower 48 states, so that was a big plus. We were considering using Deliverrr for the 2-day option, but they started offering this option before we made the switch. Sometimes standard shipping options are extremely delayed or never show up, (they use UPS mail innovations or DHL surepost for their standard options) but this might also happen elsewhere. International service offerings exist for Canada UK and EU. We also sell in Canada with ShipBob. As of now, they only offer Canada Post for standard and FedEx for expedited shipping. Very expensive options. The app itself works properly for us, although it would be nice to have ShipBob update inventory within Shopify. Perhaps we just haven't found this functionality yet.
Hi Benni team -- I just reached out to your Merchant Success specialist regarding the inventory sync. It is an optional feature that is free to use! Thank you for the detailed review, I've also shared your comments on UPS Mail Innovations and DHL with our product team. - Kevin from ShipBob
June 8, 2021
Love shipbob! Best 3pl out there no doubt, very organized, user friendly and great support. I definitely recommend.
June 8, 2021
We love ShipBob and the team they have working to send orders to our customers in a timely manner. Additionally, ShipBob provides a great dashboard to help us analyze data and track our costs.