ShipBob Fulfillment
ShipBob: Global Fulfillment Solutions & WMS for Brands
Rating
4.3
feedback
242
chart
#668
All reviews
Rating Breakdown
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Aug. 30, 2022
If Zero starts was possible i will give it. Unless you are interested in ruining your business i will deeply suggest that you don't use shipbob. I read all the bad reviews online and still ignored it. Please don't be like me. Shipbob as completely ruined my business and left me with a chain of angry customers. For a whole month, all my international orders where shipped and automatically returned to sender. This is terrible because international shipping with shipbob costs a fortune. How can a business survive this. Let me explain how terrible this is. i spend $20 plus on ship an order that cost $60 including shipping fee. Shipbob ships the item unsuccessfully and then charge me $20 to return the item and now wants to charge me another $20 to reship the item. So basically i have lost $60 for every international order i got. That almost a $6000 dollar loss because this happened with close to 100 orders in one month. My terrible experience with shipbob has sent me into terrible depression. It has been the worst experience of my life. My paypal account and stripe is ruined because of multiple disputes due to lost packages and undelivered items. Please do not use shipbob, they will ruin your life and the business you've worked so hard to build.
Aug. 10, 2022
I'm hoping it gets better but looking bad so far. My first order sat for four days before they shipped it out. One of things most advertised about ShipBob for Shopify store owners is their direct integration with the stores. That does not seem to include tracking notifications to the customer, so now instead of fulfilling orders, I'm constantly checking my phone waiting for confirmation that an order was eventually shipped so I can send to my customer. Got a bad feeling about this.
Hey Colrcouture team -- happy to digest this with you, but here are some details. Feel free to email me at [email protected] for more details. 1. We never communicate with your end customer. The capabilities embedded within Shopify to send tracking emails are fantastic, and much more robust than we'd provide in terms of compliance with customer communication legislation like GDPR, CCPA, etc. Best leave this to the experts! And of course, if you need something more robust, apps like Klaviyo are phenomenal for this. 2. We submit tracking back to Shopify immediately upon the order being labeled, and scanned out of our warehouse by the carrier. This is best practice to reduce WISMO (where is my order?) questions. Again, feel free to reach out, but this is expected behavior and I'm happy to strategize with you on how to make it better. Kevin VP Partnerships
Aug. 8, 2022
DO NOT go with Shipbob. Several hidden fees that they were not transparent about before coming onboard. If you're an apparel brand or any brand with several SKUs (i.e. size/color combinations), their warehousing costs are astronomical. They are 6X the price of my previous warehouse and cost more than rent for an entire house in the area. I'm moving my inventory ASAP and deeply regret the headache and money its costs me moving to Shipbob.
June 22, 2022
Look somewhere else! Average 2-3 days just to pick and pack product, their shipping partner is super slow and will lose 1/50 packages, went from 4-5 day delivery average doing it in house with usps and now with shipbob 10-20 day. Shipping times are huge with e-commerce! Implementation process was a mess also.
Hey Coeyewear team - very belated reply on this, but first off, let me apologize for this experience. Our SLA is same business day fulfillment if the order gets to us by 12pm noon. We accomplish that 99.8% of the time across our network. So, something is not really adding up and I'd love to unpack that with you. Feel free to email me at [email protected]. In terms of final mile, we work with carriers that include but are not limited to USPS. If you are concerned with the delivery time, we can always switch carriers! Kevin VP Partnerships
June 17, 2022
Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the customer had ordered an empty box. 3) Their customer service is absolutely unable to help with anything -- all of these errors they create are your problem to resolve. ShipBob customer service will tell you they are "working on it" or "sent it to the team that can resolve it". Nothing will happen and this will / has been going on for FOUR months. Literally. An entire season. As a small business owner time is everything. And ShipBob seems to have no respect for that and worse yet they are unable to do the very thing they advertise: fulfill your orders. Go somewhere else and hire literally any other fulfillment service and save yourself months of headache and frustration.
Hey Ktchn team -- I'm so sorry to hear about this experience and I've followed up with Taylor, Sam and the rest of the support team that has been handling your products. We're confident we could work through your initial operational issues together, but respect your decision to part ways. We always strive to make things right even when operational errors occur, so please let us know if we can help further.
Feb. 15, 2022
It's great! I've really enjoyed using Shipbob. They have made it very easy to off load our shipping and the support is great!
Feb. 13, 2022
Works really well. We have been using for over a year and it is quite reliable and does what we need it to do.
Feb. 10, 2022
It worked great! We only had one issue with a glitch. It was able to be resolved. Sometimes upsells were not shown on shipbob orders.
Feb. 10, 2022
I have used ShipBob integrated with Shopify in 2 different companies with great success. Highly recommended!
Feb. 9, 2022
We use Shipbob for all of our fulfillment and warehousing needs. We can confidently rely on them for inventory tracking and receiving inventory.
Feb. 7, 2022
Having used a number of 3PL's over the years we know how hard it is to get a strong 3PL partner. We've been using Shipbob for the last 12 months and they have been a great partner for us. Their level of service and speed at which they get orders out to customers is fantastic (particularly in pandemic times where other 3PL's are struggling to get orders out). Their customer service to merchants is also exceptional. Our account manager Chetan is fantastic, as are Karina and Mahmood in customer service. The only opportunities for us are around streamlining of some administrative processes, which are being addressed by their product team (they're always happy to take onboard any challenge we have and get the product team involved) and price of storage is higher than other 3PL's (but this is because they want quick turns on inventory and don't want it sitting around). Overall, we're very pleased with our partnership with Shipbob.
Feb. 4, 2022
We have been using ShipBob for over 3 years now as our 3PL. The integration to Shopify is super user friendly and their customer service/support is very helpful. Highly Recommended.
Feb. 2, 2022
We've been using ShipBob as our USA 3PL for around 8 months and they've been awesome. Looking to expand into Canada using their services as well. Our customer success manager, Chetan has been invaluable. The app itself is very intuitive and if there is ever an issue, it's easy to get in touch with support to sort things out for you.
Feb. 2, 2022
Been using ShipBob as our 3PL for almost a year now and they have been awesome! The app does an awesome job of keeping everything organized and easily viewable, and the team is always open to new suggestions. I look forward to continuing our growth with ShipBob!
Feb. 2, 2022
ShipBob's software is great. App setup is simple and easy. Very intuitive and functional. We've been using it for years and have seen how their product team continues to improve it month after month.
Feb. 1, 2022
Shipbob is an incredible 3PL. They have helped us in many ways with scaling our business. They provide great insights, communication, and always hit their SLA's. I would recommend them to anyone looking to take their business to the next level.
Jan. 18, 2022
Been using Shipbob for a long time already, glad to see they're offering a good solution on shopify rather than a third party.
Dec. 17, 2021
The app should pass through the fulfillment costs from the ShipBob dashboard. I should NOT have to download an additional app, that doesn't even work BTW, and then also pay an additional $20 to Shopify so that I can pass through the rates from you to the store. More importantly, it's better to tell customers about these issues during the sales cycle so they're not hearing about them on the go live meeting with your team... Support is also severely lacking... Go with someone else
Nov. 27, 2021
SHIPBOB Australia B2C Fulfilment ex Altona Warehouse - Absolute HORROR! We used shipbob for just under 6 months via WIX and Shopify Store. Originally attracted by what appears a solid and streamlined Tech Platform with experienced fulfilment providers for reasonable and transparent cost. Having experienced shipbob for months we offer our strong warning to store operators. Every Warehouse receiving order was either lost for 7 days and took a further 7-14 days until the stock was listed in inventory for dispatch. On one occasion the warehouse told the delivery contractor they will not accept anything via Shipbob which was the indication for us to make an urgent move. As to the actual picking and shipping of our orders their service appeared efficient and good (but our customers did not take kindly to excessive delays with receiving of good into the FC). We had countless email communication with the support team who seem to be the go-between melbourne warehouse and US operations team. Once they ran out of excuses they just started to ignore us which made it a nightmare for us as we had no information to give our customers. In general terms we would say Shipbob will be unlikely to survive in Australia and they present a real danger to any business that makes the mistake top rely on them. And in the end we lost many orders because of them and scored the anger of many customers whilst Shipbob did not feel the need to compensate us even with a dollar.
Nov. 16, 2021
I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.