ShipBob Fulfillment

Sept. 26, 2023

Good app, works well and the support team is very responsive as well.

Sept. 25, 2023

Great app. Works seamlessly and super easy to onboard with the Shipbob team and my Implementation Specialist- Ankit Gupta. Thomas Dawson Dalkin&Co

Sept. 25, 2023

We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation. I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.

Sept. 21, 2023

ShipBob has been a great app and I recommend it to anyone looking for a 3PL app. Customer support is always very helpful. The app itself is pretty intuitive once you learn the ins and outs of it and fulfillment times are very good. It really helped me take my business to the next level!

Sept. 20, 2023

Shipbob has made all our fulfillment process SO simple and easy. As a merchant located in Canada fulfilling mainly to the USA, this has been extremely important. We are now shipping to USA, Canada, Australia, New Zealand, and UK through Shipbob and it's been super easy. On top of that, their support team has been there every step of the way - including when I made a few pretty big errors myself. Everything is quickly answered and resolved. Thank you Shipbob!

Sept. 20, 2023

Helpful, informative and effective - our implementation manager Jordan held our hand every step of the way !

Sept. 20, 2023

Installation was a breeze, order ingestion lightning-fast, and tracking updates impressively swift. Their value-add features, including inventory sync and customizable rules, have significantly streamlined our workflow. However, what truly sets ShipBob apart is their exceptional technical support team, with a special shoutout to Ankit Srivastava and Chetan Mehrotra. These dedicated individuals have gone above and beyond, consistently providing us with invaluable assistance and support. They've been there for us every step of the way, even scheduling daily Zoom meetings to ensure everything runs seamlessly.

Sept. 15, 2023

Samantha DiPaulo, Ashley Pakenham, the ShipBob B2B team and many others truly care about our business and who we are. Not only that but they almost feel like my long time friends at this point. Can’t say enough good. Yes we’ve had our challenges and mess ups but i do believe they really care to improve.

Sept. 7, 2023

Sept. 6, 2023

Good integration. No issues so far. Good fulfilment centre.

Sept. 5, 2023

Really impressed with the both the app and the shipbob team. Switching 3PLs always feels risky, but incredibly glad we did. A few of the highlights - Multiple warehouse spread across the country - Ability to send inventory to a single warehouse and have it be automatically distributed - Our fulfillment costs are about $2-3 less per order now - Really high fulfillment accuracy. Previous 3PL had an error rate of about 0.5% and Shipbob it at least 10x less. - Great software. Really easy to create digital bundles, add products together - Inventory analytics and visibility through the software to forecast how long supply is remaining. - Auto-shipping speed upgrades if a warehouse gets overwhelmed and they miss their SLA. This is really nice b/c it gives our customer service team some peace of mind if order get shipped out a day late. - Easy to get reimbursements for lost product or packages. - Good EDI integrations if you do B2B or wholesale

Sept. 5, 2023

Ease of installation 10/10 Speed and reliability of order ingestion 10/10 Tracking upload speed 10/10 Value-add features like inventory sync, rules, and order processing delay 10/10 Technical support 7/10 but when you get your volume orders up, then you get a merchant care specialist assigned to your account and the experience becomes 10/10.

Aug. 11, 2023

ShipBob has been an absolute disaster to work with (moved over to them in March 2023). They consistently ship my products out without sufficient packaging and void fill, resulting in damaged goods and bad customer experiences. (I sell books and magazines—predictable shapes and sizes, so this should be easy!) Despite numerous promises that they will address the problem and follow very clear instructions on how to pack my products properly, they are still doing a terrible job. In addition, their interface is very slow and poorly designed. The one star is that they are fast at getting shipments out the door, but obviously, that's because they seem to toss everything into a box without any concern.

Aug. 2, 2023

Just awful. I have been using a mom and pop company to fulfill my goods for years with no issues, but their software is really dated. So I tried Shipbob to compare the two. Wow. It's just been a disaster from day one. My onboarding rep was very hard to reach and I had to ask him the same question 5x to get an answer via email. They tried multiple times to weight and size my items when they arrived but never did get a good handle on it. The same product in the same size but a different color would come out like 2x the weight, for example. Customer service is very odd. You create a case via email and then get new emails for each reply they make, it's nearly impossible to keep track of all the emails about 1 issue. There is no way to go back and see past issues unless you keep those emails. They have lost inbound shipments. Lastly, almost every single inbound shipment is not received correctly and they are confused about the orders causing my items to be placed in an On Hold status and I am charged $25 per day until it's resolved. It's a nightmare. I'm frantically trying to get out of there as quickly as possible.

Aug. 2, 2023

DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders so I had no way to fulfil orders product to thousands of pending orders. The customer support is ABSOLUTELY TERRIBLE, I found a new warehouse within 1 day and have been trying to get shipbob to ship my inventory from their warehouse to my new fulfilment centre AND THEY HAVE NOT EVEN SHIPPED IT YET! IT'S BEEN OVER 3 WEEKS SINCE I'VE ASKED THEM TOO!!! My business has lost hundreds of thousands of dollars and I've had to pause all marketing and refund orders that Shipbob could not fulfill. PLEASE NEVER USE THIS COMPANY! You are much better off using Ship Dudes or Ship Monk - much better shipping and customer service experience overall. I am at a loss for words on how terrible this company is and how terrible they treat their customers and business they work alongside. Do yourself a favor and use someone else! -Riley

July 3, 2023

I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up being $14-20 for packages that we would normal ship first class for under $6. They claim free dunnage and packed with care but we had to submit claims every day for damaged deliveries. Our customers were furious and our customer service team worked over time by the damage to our business has been immeasurable. We are no on day 12 of waiting for our inventory to ship back to us. AGAIN THIS IS A SHIPPING COMPANY THAT CANNOT SHIP! Customer service is outsourced, slow, and just “escalates” with no resolution. I can keep going on all day with the immeasurable headache shipbob has caused. Their management is pathetic. Their warehouse employees are lazy. This company will not last if only the truth got out. BEWARE *UPDATE Our inventory was returned by ship Bob. Everything was thrown into boxes, including the glass products. We filed a claim and waited 120 days they took zero responsibility and denied our claim. Shocker. We are filing a lawsuit.

June 21, 2023

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.

June 18, 2023

AVOID SHIPBOB LIKE THE PLAGUE! They catfish you wish low shipping fees (at first my average cost to ship sat at around $7), and storage fees - however every time they receive a new shipment they give a NEW pick spot and NEVER consolidate, so you pay triple in my case in some instances.... the method of working out shipping fees magically changed after 6 months, doubling my shippings. Despite this - You cannot get your stock out without crazy costs and they will not allow you to pick up, you must pay to have it shipped at their exorbitant costs (which is the reason to move away in the first place). Customer service is awful (based in India and impossible to have a phone call with anyone. They advertise there is a chat service and number, but these are rarely manned and the chatbot is useless. I know 4 other brands who have fallen for Shipbob's over-promising/under-delivering sales pitch and all have either moved or are in the process of leaving. The biggest mistake this financial year was onboarding ShipBob. The one thing they do well is pick/ship quickly.

June 16, 2023

There is some good, and a lot of bad with this company. Good: They ship orders promptly. They integrate with a lot of different ecommerce service providers. Bad: Their shipping prices are ABSURDLY high. Shipping shoes from Texas to Colorado with ShipBob is $46. With Shopify Shipping it's $10. I cannot ask my customers to pay that much, so I have been eating about $18 of shipping on every sale. Storage - they talk about $40 per pallet and a price for shelves, without telling you how much can fit on a shelf. I can fit all my inventory on 22 pallets. So should be $880, right? But they are storing it on shelves and charging me $2600 a month. When a customer returns an item, shipBob takes 10 days AFTER IT ARRIVES, to even acknowledge arrival, much less inspect the product. Customers cannot wait that long for refunds or exchanges so I am processing those all manually early, taking the risk of damaged product. They use sketchy shipping subcontractors that leave your product sitting in a warehouse for a month on the regular. They lose packages in their own warehouse before pickup and blame the carrier. I am moving all my inventory out as we speak.

June 16, 2023

Seriously the worst fulfillment company on the planet! At first, they attract you with low shipping fees and suddenly they increase the shipping fees! At first items were charged based on actual weight, the shipping fee is 7$. now they are charged on dimensional weight! An magic wand shipping costs like $70!!!! How ridiculous is that!!! Their US shipping fee is a lot higher than direct ship from China. 17USD for 300G , I do not know how many business can be profitable on this. Shame!