ShipBob Fulfillment

Nov. 12, 2023

If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity! Short summary of our experience: - SO MANY lost parcels due to use of cheap carriers. - Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers. - Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups. - Increased our pricing without prior notice or our consent. - Storage is double the market rates. - Inventory receipts overcharged (over $450 for 6 x pallets). - Any issues raised take weeks to resolve with multiple follow ups. Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.

Oct. 16, 2023

Ease of installation - They make it very simple with endless resources and very clear links and on top of that they have a dedicated manager to your account that helps you out of any sticky situation Speed and reliability of order ingestion - This works really well, the only thing that needs to be upgrades is the manual process of WRO which is the box configurations. You have to manually mount each box content. This should be part of a spreadsheet. Tracking upload speed - This happens quickly from the tests we have done Technical support / outages - The manager Aravinhtan has been very responsive and in helping us Also, as a next step I would ask them to integrate more with Gorgias to allow us to create return labels without having to go into shipbbob

Oct. 18, 2023

They lost my inventory! ShipBob is terrible and I will be moving to another 3PL provider ASAP. I was hesitant what with the negative reviews here and on TrustPilot, but the sales team and onboarding process gave me confidence. Boy was I wrong and should've gone with my first instinct to avoid them like the plague. On a single receiving order they managed to create chaos and have nearly destroyed my business. Some of the specific issues that are still not resolved. 1. On receiving an order they incorrectly weighed items so the weight in the system was 5x the actual weight, there is no way to change this data. We use CartBob (another Shopify app) for dynamic shipping rates and the impact of this is that customers were overcharged 2-3x for shipping. Many potential customers rightly dropped off and frequent customers complained that we were ripping them off on shipping (fair point). I raised the issue 6 days ago, was assured the items would be rescanned 5 days ago and still nothing has been fixed. They also had the audacity to say they were going to charge me for the time of rescanning the affected products, despite it clearly being their fault. 2. 360 units of SKUs were deleted from their system in error. The stock is sitting there as I can see the history, but the system is saying it's 0. I raised with support and after 3 days they have not resolved the issue. They just so happened to be the highest selling SKUs and so the marketing dollars spent on driving traffic is wasted. I can accept that issues happen, but the most important thing is taking responsibility and correcting them in a timeframe that minimises the damage to their customers business. When things go well, it works well, however if there is any issue they are impossible to reach and the response time is disgraceful. The support team are incredibly slow and operate with an arrogance, disdain and severe lack of empathy for the customers. ---UPDATE--- After 7 days they have told me that they can't find the 360 items of inventory, despite there being a visible audit history in the system of the inventory being received on their end. What's particularly interesting is all inventory changes are tied to a specific users full name, but in the case of deleting the inventory it was tied to a shared user name ("Junior 2") so the actual person responsible is not identifiable. This gives an insight into how their internal operations work. A 3PL that loses that amount of inventory cannot and should not be trusted. I have a simple business, only 26 SKUs, everything lightweight and nothing bulky. They are amateurs and completely negligent. Do not trust them with your business.

Oct. 9, 2023

I had a great onboarding experience with Ankit. I had many questions he was able to answer quickly and effectively Implementation Specialist- "Ankit Gupta" Your name - "Arron ben" Your company name - "Clutchloop"

Oct. 4, 2023

good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful

Sept. 29, 2023

Shipbob made integration with our Shopify store totally seamless. Their onboarding process was digestible and formulaic, and we felt prepared every step of the way. Ankit Gupta and his team made sure our team was comfortable with each step and felt prepared for launch day, even better, they continued to check in post launch to ensure our team was setup for greatness!

Sept. 28, 2023

Excellent fulfillment, excellent customer service, Aravinthan has been very helpful in getting my business dialed in. Highly recommended!

Sept. 28, 2023

Shipbob picked up our fulfillment when we outgrew our capacity and interest to continue doing it ourselves. Their integration with Shopify works nicely, has continuously improved, and the suite of related apps lets us focus on other parts of growing our business. I think Shipbob is a great fit for D2C companies shipping products that don't require ultra specific handling. Less so if custom packaging is required or items are fragile; still do-able at Shipbob, but their model favors simple-item-in-box shipments

Sept. 27, 2023

Shipbob constantly sets for feature improvement which is important. They have many locations in the US, also other countries which help for international brand to establish more markets. There network of last mile and their affordable fulfilment are helpful to grow a brand business. My Merchant success incharge Chetan is very knowledge and good communicator, good one!

Sept. 26, 2023

Good app, works well and the support team is very responsive as well.

Sept. 25, 2023

Great app. Works seamlessly and super easy to onboard with the Shipbob team and my Implementation Specialist- Ankit Gupta. Thomas Dawson Dalkin&Co

Sept. 25, 2023

We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation. I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.

Sept. 21, 2023

ShipBob has been a great app and I recommend it to anyone looking for a 3PL app. Customer support is always very helpful. The app itself is pretty intuitive once you learn the ins and outs of it and fulfillment times are very good. It really helped me take my business to the next level!

Sept. 20, 2023

Shipbob has made all our fulfillment process SO simple and easy. As a merchant located in Canada fulfilling mainly to the USA, this has been extremely important. We are now shipping to USA, Canada, Australia, New Zealand, and UK through Shipbob and it's been super easy. On top of that, their support team has been there every step of the way - including when I made a few pretty big errors myself. Everything is quickly answered and resolved. Thank you Shipbob!

Sept. 20, 2023

Helpful, informative and effective - our implementation manager Jordan held our hand every step of the way !

Sept. 20, 2023

Installation was a breeze, order ingestion lightning-fast, and tracking updates impressively swift. Their value-add features, including inventory sync and customizable rules, have significantly streamlined our workflow. However, what truly sets ShipBob apart is their exceptional technical support team, with a special shoutout to Ankit Srivastava and Chetan Mehrotra. These dedicated individuals have gone above and beyond, consistently providing us with invaluable assistance and support. They've been there for us every step of the way, even scheduling daily Zoom meetings to ensure everything runs seamlessly.

Sept. 15, 2023

Samantha DiPaulo, Ashley Pakenham, the ShipBob B2B team and many others truly care about our business and who we are. Not only that but they almost feel like my long time friends at this point. Can’t say enough good. Yes we’ve had our challenges and mess ups but i do believe they really care to improve.

Sept. 7, 2023

Sept. 6, 2023

Good integration. No issues so far. Good fulfilment centre.

Sept. 5, 2023

Really impressed with the both the app and the shipbob team. Switching 3PLs always feels risky, but incredibly glad we did. A few of the highlights - Multiple warehouse spread across the country - Ability to send inventory to a single warehouse and have it be automatically distributed - Our fulfillment costs are about $2-3 less per order now - Really high fulfillment accuracy. Previous 3PL had an error rate of about 0.5% and Shipbob it at least 10x less. - Great software. Really easy to create digital bundles, add products together - Inventory analytics and visibility through the software to forecast how long supply is remaining. - Auto-shipping speed upgrades if a warehouse gets overwhelmed and they miss their SLA. This is really nice b/c it gives our customer service team some peace of mind if order get shipped out a day late. - Easy to get reimbursements for lost product or packages. - Good EDI integrations if you do B2B or wholesale