ShipBob Fulfillment

Dec. 16, 2022

Shipbob is solid, it handles all of our fulfillment and it works as advertised. Easy to install, good functionality.

Dec. 16, 2022

We are very happy with ShipBob FulFillment app and highly recommend ShipBob as a warehouse partner! The Fulfillment app is easy to install, very fast and reliable order ingestion and has many value-add features like inventory-sync, order processing delay, etc. Technical support is also a 10/10.

June 2, 2023

If you want to grow your business, avoid Shipbob! Support: Their support is incredibly inefficient, every single issue takes days (or weeks) to resolve. Pricing: They make promises to review your pricing if you exceed a specific monthly spending limit and once that limit is exceeded, they say they cannot lower your costs. Their prices have been constantly increasing for several months, adding costs for no reason. Storage: Despite very low stocks stored at Shiphbob, they charged me 12 pallets (I don't know if it was intended to charge more to customers or if it's just poorly optimized in the warehouse). Shipbob seems to be growing too fast and no longer caring about its customers (despite more than $160,000 in annual bills) with very poorly managed support and constantly increasing costs so if you want to grow your business, I do not recommend Shipbob at all.

Dec. 15, 2022

ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.

Dec. 15, 2022

ShipBob is easy to set up, orders are fulfilled promptly and by the most economical shipping carrier. Leveraging their network of warehouses throughout the USA was straightforward and led to significant cost savings for us and reduced shipping times for our customers. Their customer support is also excellent and there is always someone available to talk to if you have an issue. Overall, ShipBob is an great option for small businesses looking to save on their shipping costs while reducing shipping transit times.

Dec. 15, 2022

user friendly app, easy to install and the team walk you through the whole process during an onboarding call. Integrates seamlessly with our shopify store and makes fulfilling orders to customers a much more automated process.

Dec. 14, 2022

Great integration, easy to set up for Shopify (and Amazon). We are a long-term ShipBob partner and recommend them as a 3pl service provider.

Dec. 13, 2022

Love ShipBob Fulfillment, this is by far the best fulfillment company I found to easily fulfill products with Shopify and Amazon. Great customer service too. I recommend them.

Dec. 13, 2022

Simple integration between ShipBob and Shopify, with solid online resources to help when in question. Great customer service at both ShipBob and Shopify to help iron out issues.

Dec. 12, 2022

Great integration overall! I needed some assistance from support with both ShipBob and Shopify in order to get everything working, but I was also a bit of an edge use case in my needs. Once set up, it's been a breeze to use overall.

Dec. 12, 2022

We've had a very easy time syncing orders and inventory with the ShipBob <> Shopify connector. The customer success and support team are knowledgeable and have quickly remedied any product issues.

Dec. 11, 2022

I moved to ShipBob after a clunky process with another fulfilment company, and I'm really happy I switched. The integration offers some great features and settings, and everything runs seamlessly. The set up was pretty straight forward too. Very happy with ShipBob!

Dec. 10, 2022

Our transition from Shopify to ShipBob Fulfillment has been nothing short of wonderful. The transition team, with Sarthak S. helping us as our designated Implementation Specialist, has been very professional, responsive, and helpful in answering our questions and providing solutions to issues that arose as we transitioned into using ShipBob. We truly appreciate all the help and guidance that we received, and we are very happy with our decision to move to ShipBob.

Dec. 10, 2022

I have a UK based business. Shipbob integrates easily with my shopify store. I was helped whenever I needed it to help me get up and running. Switched from Amazon FBA to Shipbob and very glad I did. Great app.

Dec. 9, 2022

Shipbob are great - Some of the best customer service I have had. Sergio, Sam and Enda are so supportive. I could not recommend this team anymore. It is also, slick tech and easy to use We trust Shipbob because of the below: - Ease of installation - Speed and reliability of order ingestion - Tracking upload speed - Inventory sync, rules, and order processing - Technical support

Dec. 15, 2022

App works fine, but the customer service and pricing is TERRIBLE. We would CONSTANTLY be charged many times more because Shipbob insisted on sending our products in boxes that were much larger than our products. We're talking about nearly a $100 difference because they didn't want to use a smaller box to ship (which they have). We are a small business, so seeing a shipping cost of $140 for something that should cost $30-$40 is terrible. Moreover, having to go back and forth with customer service to fix this issue causes delays and makes our customers extremely unhappy. This is not the first time and after customer service was contacted, they would apologize, issue a partial refund, and repeat the mistake. If any higher-ups see this, I will be happy to provide proof of correspondence so things can be changed. Be very, very careful if you are thinking of using Shipbob services. UPDATE: I was contacted by Shipbob's VP or Partnerships and Director of Onboarding services soon after posting this review. They were sincere with their apology about my experience so far and it showed that they took this matter seriously. It doesn't make up for everything that transpired, but I will add two stars for trying to make things right and bringing immediate attention to my case.

Dec. 8, 2022

The ShipBob team has been wonderful to work with. They are hands-on and fast to respond, resulting in a smooth integration! Our rep, Samantha R. has given us the gold standard of customer service. She has repeatedly helped us with challenging orders & ensured the best customer care for our clients. I highly recommend!

Nov. 21, 2022

RUN! RUN AS FAST AS YOU CAN! I really do feel bad for you if you have already signed a contract with shipbob, this is the worst fulfillment center you will ever find. Hopefully you can find a way out before it's too late. I will say the company was not always this bad. 2 years ago Shipbob was smaller and they actually did a ton to care for their customers and they took pride in doing good work. Come to present day and they have been sitting on a container of our product for 6 days now and still haven't even stored it let alone shipped. We are literally begging for an update and all they do is send us links to their SLA. We get it, however, our agent promised us this was priority and turns out that was NOT the case. I guess this is what happens when you put profits over customer experience. Plus, its not just us look at all of the most recent reviews. To make matter worse their shipping rates are extremely expensive and they constantly lose product. NO JOKE, this year they lost an entire skew of ours and we had to tell our most important customer than none of his 17 clubs would get the product. He was blown away that a center could be so careless and he laughed at us when we said we used shipbob. He called them the " NIGHTMARE OF FULFILLMENT CENTERS" lol In closing I am writing this to all of the entrepreneurs out there considering shipbob as a partner. You have worked your butt off to get where you are, poured your heart into your brand, don't make the mistake of going with a company that will destroy your brand image. Go find a partner that will help your hard work pay off.

Sept. 26, 2022

Shipbob has put our amazon account in jeopardy with a 16% late ship rate. Technical support is a carousel that goes nowhere. They have an online "chat" window, where the representative does basically nothing but open a support ticket - which go unanswered. Additionally, they sent boxes of assembly parts to a customer (who had no idea why he got these miscellaneous plastic rings). This led to us having to product to assemble, costing us revenue. Most importantly, just google "Shipbob" and "BBB" and read the number of Better Business Bureau horror stories about Shipbob. Or just look at reviews and see how horrific the stories are. The onboarding is very slick, they put a lot of energy into getting you on, but they can't get products out, nor do they offer technical support that is useful or helpful.

Sept. 14, 2022

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.