ShipBob Fulfillment
ShipBob: Global Fulfillment Solutions & WMS for Brands
Rating
4.3
feedback
242
chart
#668
All reviews
Rating Breakdown
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Dec. 22, 2022
The app and connection is excellent. Cant say enough how much it helps to have shipbob deeply integrated into our shopify backend. It makes linking items and tracking inventory smooth. Appreciate all that the shipbob team and app has enabled for our store.
Dec. 21, 2022
Shipbob has been great to work with so far. I love that I have a dedicated account rep who can help me sort out whatever issue may be happening. I definitely am very happy with the service.
Dec. 21, 2022
ShipBob customer support is always very helpful and very quick to respond. Would recommend them for your needs. The ShipBob platform is easy to use and navigate.
Dec. 21, 2022
Very pleased with shipbob so far! My company has been using shipbob for over a year now and we are excited to have them apart of our growth as we look to expand our company! Their site is very user friendly and takes the leg work out of fulfilling orders so you can put your focus in other aspects of your company! #teamshipbob
Dec. 21, 2022
I've had a great experience with ShipBob so far! It was really easy to install, quick and reliable order ingestion. Simple and effective tracking and I'm especially impressed with how the inventory syncs with my Shopify store and how easy it is to order new deliveries to my chosen warehouse. The support I received from my dedicated Implementation Manager, Sergio was outstanding as he made everything so simple and responded immediately to all of my queries. Thank you Sergio! I'm looking forward to growing my business internationally and I feel confident that ShipBob is the best fulfilment partner to help me achieve my business goals.
Glad to hear it! No one like Sergi for helping our European + UK customers onboard. Best of luck growing the business! Kevin VP Partnerships
Dec. 21, 2022
Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back! Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.
Hi Komuso team - would love to unpack that FBA issue with you. I know the new workflow was rolled out recently, perhaps we can make some improvements there that make it easier for you! Please get in touch with your Merchant Success manager or email me at [email protected]. Kevin VP Partnerships
Dec. 20, 2022
Soo glad we went with ShipBob. Their software was super easy to integrate with our Shopify store and our implementation specialist Lacey became an indispensable part of our team while onboarding, helping us through every question we could throw her way. The ability to have rule automations in place, inventory sync, and re-order points are excellent features to have and we are able to replenish Amazon, process and ship DTC orders, and fulfill case level wholesale skus. 5 Stars!
Lacey is truly the best! Glad you think so too :) Glad to be your partner in growing the business. Kevin VP Partnerships
Dec. 20, 2022
Shipbob has made my fulfillment so much easier and efficient. My account manager, Neel B is incredible. He is always available, makes time to meet with me, and proactively shares methods for me to use to be more effective, efficient, and serve customers at a lower cost. I honestly view Neel as a member of my team and would feel lost without him. I appreciate this the most about Shipbob!
Wow, this is a tremendous testament to Neel - we love him too, so glad to hear you agree. Cheers! Kevin VP - Partnerships
Dec. 20, 2022
We've got shipbob set up in 3 locations in the US, 1 in Canada, 1 in the EU, and 1 in the UK. It certainly reduces the amount of effort of managing multiple warehouse providers!
This is what we love to hear! Easy button for international expansion :) Thanks for choosing us as your partner in growth. Kevin VP - Partnerships
Dec. 20, 2022
Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!
Thanks for your feedback on the mobile site. It's true - some pages are not meant to view on a mobile device. To be honest, it's intentional! Some of the info is so dense, we don't think a mobile experience would do it justice. However -- the Order Details page should be fully mobile-compliant, so perhaps bookmarking that would be helpful. Regarding the delay - this really does surprise me. Our tracking sync with Shopify is almost instantaneous - but it occurs when the package leaves our facility and goes into the carriers' hands, NOT when the tracking number is created. That's a big difference - sometimes can be a day depending on when the order is packed. This is again intentional - because we dont want you having a ton of blank tracking numbers causing WISMO (where is my order) questions. But -- if you email me at [email protected] with a few examples, I can troubleshoot for you. Cheers! Kevin VP Partnerships
Dec. 20, 2022
Shipbob has been great to work with. Easy integration and thorough training and set up. They have helped us worth though any issues we had and have extremely responsive support.
Dec. 20, 2022
We launched our first-ever e-commerce platform with Shopify and worked with ShipBob to manage all of our fulfillment. Huge thanks to Lacey Elliott at ShipBob for making this process smooth and helping us whenever we needed it. We would highly recommend ShipBob! - Ducks of a Feather marketing team
Dec. 20, 2022
Couldn't be happier with ShipBob. Things they offer critical to our success are: Ease of installation Speed and reliability of order ingestion Value-add features like inventory sync, rules, and order processing delay Technical support
Dec. 20, 2022
Easy to use and integrates very well with Shopify.Very happy with it. ShipBob has very responsive and helpful support for all our needs.
Dec. 20, 2022
There are definitely pros and cons to shipbob. The shopify app works fine and they do have a lot of features, adding new tech features like EDI capability and integrations with SPSCommerce. However, on the b2b side, we have experienced issues. D2C works pretty seamlessly and connects to shopify with few issues.
Fera Pet team - Thanks for your feedback! I would love to unpack this with you and give an opportunity to make it right on the B2B side. We aim to be world class - although I know the B2B side is a bit newer and we had been in "beta" for a while. Perhaps some of these were growing pains. either way, feel free to reach out to [email protected] to discuss. Kevin
Dec. 20, 2022
I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true
Hey there - happy to unpack this with you and I see you are with Alexandrea, one of our Sr Implementation reps. You are in good hands - but you can also reach out to me if you feel you need some extra help! [email protected] Kevin VP - Partnerships
Dec. 19, 2022
The shipbob app is easy to use and the shopify integration is seamless. The realtime order sycing works well.
Dec. 18, 2022
Scaling your business with a solid fulfillment partner can be a much easier task. ShipBob has reliable customer support and a willingness to solve issues and complex matters; it can be a bumpy ride initially, but the earlier you start the cooperation, the easier it will be when you scale. The easiness of managing shipments beyond your domestic market is also a big plus, and ShipBob covers most of the e-commerce needs. The integration with various services is also a plus. Overall, highly recommended.
Love this! Global shipping is a huge priority for us, and I'm glad you're taking advantage. Happy to be Calidad's partner in delivering fulfillment of the highest calidad :) Kevin VP - Partnerships
Dec. 18, 2022
Using the this app has made it very easy for us to manage our fulfilment across a number of countries and not just in North Americas so it has saved a lot of time. It was very easy to install as wasn't a private app and already in app store and the pulling down of orders can be set around the time frames we want which has been very import for when customer realise they have used old address or just typed it incorrectly. The tracking is also passed back into Shopify from Shipbob as soon as delivery in transit which is sent on to our customer so saves us time again and our customers know what is happening with their delivery. Technical support is also very quick to update us on courier issues as well as setting up import rules and tags when we see fraudulent orders...again this has saved us time and money on orders going bad. Highly recommend the app and the company. :-)
Thanks Life Wellness team -- totally agree that if you are savvy, the rules engine and tagging is the best for automating these sticky edge cases. Appreciate the kind words and grateful for your partnership!