ShipBob Fulfillment
Fulfill your everything orders with a global, customized 3PL.
Rating
4.7
feedback
280
chart
#702
All reviews
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May 20, 2024
I know there are a lot of 3PL's to choose from, and we did our due diligence in researching quite a few. We decided to go with Shipbob for 2 main reasons, price and support. Shipbob's pricing is simple, straight forward and there are no hidden costs. But what really drew us to Shipbob was the communication. We had several calls to Richie Miller before pulling the trigger, but once we did Pramod Bora became our support point person and he has been very helpful, communicative and quick to respond to any correspondence. Wish I could give Shipbob more than 5 stars!!
April 17, 2024
The process to move my e-commerce operations to ShipBob was far easier than I thought it would be. The onboarding was pretty straight forward, and the dashboard is extremely user friendly. Their platform updates immediately, I was really surprised and impressed with how fast it updates and syncs with whatever ecommerce host you use, we're on Shopify and it's a seamless integration. The SB team designated to get me onboarded has been absolutely fantastic, Pramod is so knowledgeable and helpful he's really made the transition pretty seamless. I can't recommend ShipBob enough. To anyone who's even considering moving to a 3PL, just do it, sky is the limit and they're here to help get you there.
March 28, 2024
Logistics are hard, but we have had a great experience with Shipbob. They have been very responsive to our unique needs, the software works great, and the Shopify integration has been seamless. What's more, there have been (and will be) some bumps in the road, but their customer service has been responsive and found a way to resolve issues quickly. I think they are a great company!
March 28, 2024
Shipbob is far easier to connect than other fulfillment services i have tried, and they are allways quick with support if you have trouble. Its the most user friendly fulfillment partner you can choose in my opinion. I need to mention a special thanks to our integration specialist Malika Paul, who were amazing to work with!
March 22, 2024
Great explanations of all the new terms and nuances. Customer service is quick to help and actually follows up with you to make sure the issue got handled.
March 21, 2024
Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.
March 5, 2024
Pramod has been fantastic and the integration with Shopify has been seamless! We are very happy with our choice to fulfill with ShipBob.
April 17, 2024
We've been with ShipBob for a few years now and were quite happy in the beginning, but then as we began to expand globally we encountered an inventory syncing issue with Shopify Plus Markets. At first there didn't seem to be a solution and we were worried we'd have to leave ShipBob and find and alternative solution. However, they really came through for us. Our account manager, Savi, and Simon from their dev team put together a custom solution to solve our integration problem. It took them some time and effort to develop and test the solution, but it has made our life so much easier and we're super stoked to be staying with ShipBob now that our integration issues are solved. They really came through for us in the end. In fact, they came through for us in the beginning too. When we first came to ShipBob it was a rush onboarding because our current 3PL at the time had just sold to another company and it was a total gong show. We needed to get rehomed fast and ShipBob managed to onboard us fast when we really needed it. I would highly recommend ShipBob. They have been awesome for us.
Feb. 29, 2024
The ShipBob integration has been seamless. Very easy for me to monitor what's happening with my business. Dealing with ShipBob has been an A+ experience so far.
Feb. 27, 2024
It takes a lot for us to write a negative review but Shipbob has more than earned one. We used them to handle overseas fulfillment (Australia). However, they were frequently taking up to a week to process and ship orders, despite initial assurances that orders would be shipped within 24 hours--same day if placed before 11AM local time. Then, after they finally got around to shipping the orders, they often used budget couriers that then took 2-3 weeks to deliver. Not only this, but their shipping rates were sky high. In fact it turned out to be cheaper, and often faster, to fulfill Australian orders from the USA. Their support is awful too. There is no way to get immediate assistance and you are forced to open a ticket and wait, at times, several days for a response. I have used three fulfillment services in the past and Shipbob is by far the absolute worst.
Feb. 26, 2024
Setup was very easy even with additional marketpalces like TikTok Shop and Etsy importing orders. Highly recommended for startups looking to scale without the overhead of renting and staffing a warehouse. The implementation team was also great to work with. Shoutout to Maverick for making everything a breeze! No more dealing with label printers and packaging out of my 1-bedroom apartment :)
Feb. 21, 2024
Feb. 2, 2024
Integration was easy and seamless. Continued support from ShipBob team has been invaluable. Order tracking has been timely and accurate