ShipBob Fulfillment
ShipBob: Global Fulfillment Solutions & WMS for Brands
Rating
4.7
feedback
270
chart
#703
All reviews
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June 9, 2021
Shipbob has been a great partner since we joined them a year ago. They literally saved us from a disastrous situation with a different 3PL group (I won't name names, but "RH" should give you a hint). Their support is great and quick to respond. The rates are fair. I particularly enjoy the "all-in" pricing model. And their growing network of warehouse locations, especially internationally, is really helping us to seamlessly expand our overseas operations. I would give 4.5 stars if I could. My main criticism has to do with the Shopify integration, specifically the warehouse locations. Currently, the integration is set up where ShipBob acts as the fulfillment service and does not support multiple warehouse locations. So whether you have 1 Shipbob location, 4 Shipbob locations, or multiple locations between Shipbob and other providers (we sometimes ship from our headquarters, for example), Shopify groups it all into one and really limits what you can see and do in Shopify. I've been told this is being addressed, so really looking forward to seeing this improved.
HI Akila team! thank you SO much for the kind words, we love partnering with you too :) I'll speak with your MSM Anuja about the Shopify multilocation issue. My understanding right now is that this is a Shopify API limitation that will be changed in the coming year, but perhaps there is something we can do as a workaround in the meantime. - Kevin from ShipBob
June 9, 2021
We use Shipbob for our DTC channel and really like it! The real time shipping calculator integration with Shopify has been very helpful and allows us to provide true shipping costs to our customers. Shipbob support is great, they respond quickly and our account manager is AWESOME! Their dashboard is user friendly and they are always improving it which is much appreciated.
June 9, 2021
Shipbob does all our fulfillment for Shopify, Amazon, and Walmart stores, and they do a great job across all four warehouses we are using at Shopbob. Their customer service is pretty amazing too. One thing they can work on is the shipping rates - which I think can be more competitive.
June 8, 2021
We use ShipBob for order fulfillment. They are a self service fulfillment operation, so as long as you feel comfortable navigating these waters with minimal support, I'd recommend them. However, after you reach a certain volume and $$ threshold, you get dedicated support. We've found the dedicated support very helpful. They just started offering 2-day delivery in the lower 48 states, so that was a big plus. We were considering using Deliverrr for the 2-day option, but they started offering this option before we made the switch. Sometimes standard shipping options are extremely delayed or never show up, (they use UPS mail innovations or DHL surepost for their standard options) but this might also happen elsewhere. International service offerings exist for Canada UK and EU. We also sell in Canada with ShipBob. As of now, they only offer Canada Post for standard and FedEx for expedited shipping. Very expensive options. The app itself works properly for us, although it would be nice to have ShipBob update inventory within Shopify. Perhaps we just haven't found this functionality yet.
Hi Benni team -- I just reached out to your Merchant Success specialist regarding the inventory sync. It is an optional feature that is free to use! Thank you for the detailed review, I've also shared your comments on UPS Mail Innovations and DHL with our product team. - Kevin from ShipBob
June 8, 2021
Love shipbob! Best 3pl out there no doubt, very organized, user friendly and great support. I definitely recommend.
June 8, 2021
We love ShipBob and the team they have working to send orders to our customers in a timely manner. Additionally, ShipBob provides a great dashboard to help us analyze data and track our costs.
June 8, 2021
Shipbob is a great turn key solution when it comes to 3PL services. There is a reason they're rated as one of the best options in the country. Depending upon what you're managing there could be possible glitches here and there but their customer service is quick and attentive in solving any issues quickly. They're continuously adding new services to help with efficiency.
June 8, 2021
Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.
June 8, 2021
The shipbob team works diligently and always have been a strong and important pillar of our supply chain.
June 8, 2021
The ShipBob team works closely with us to ensure our inventory is managed efficiently and that our customers expectations are met.
June 5, 2021
Great app and team, issues are handled quickly to keep my business on track and profitable. Now I can scale to the moon!
To the moon! I love it. Thanks for your partnership :) - Kevin
June 4, 2021
Fast & Seamless integration. About as smooth as warehousing and e-commerce integration can get. Thanks folks.
June 4, 2021
Ship on was exactly what our business needed. We needed a reliable company that would handle everything for us. Once an order is placed, they pick, package and ship it our for us. It’s truly a one stop shop. The platform is pretty simple for beginners which was a plus for us. If we are ever unsure or have questions the chat button and FAQ resources are there. No matter how big our business grows we plan on continuing with their services simply because it takes the headache away and they get the job done!
June 2, 2021
Works well and accurate during our launches. Easy app to implement will continue using for our store.
June 2, 2021
Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.
Hi Ferris Wheel Press team -- I'm sorry to hear our B2B/wholesale process didn't work for you. I'm going to ping your Merchant Success specialist to see if there are any workarounds coming down our feature pipeline... stay tuned! - Kevin from ShipBob
June 2, 2021
App is easy to use and transparent. Once we got a dedicated support at Shipbob, service questions and issues became much easier to handle and investigate.
June 2, 2021
The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.
June 2, 2021
ShipBob is fantastic; their customer service is one of the best we have ever worked with. If an issue arises, I do not have to worry about follow-up; the ShipBob team is fast, courteous, and responsive. If you are not using ShipBob, you are missing out. Download and work with ShipBob today.
June 1, 2021
It works perfectly and help us to concentrate on sales and marketing I highly recommend Shipbob for your fulfillment partner. Thanks Shipbob!
Dec. 30, 2022
This app is working well for me. It sends order information to Shipbob for products with Shipbob set as inventory source and sends the tracking information back. I also use it to sync inventory so that we don't oversell products. Thanks!