ShipBob Fulfillment
Fulfill your everything orders with a global, customized 3PL.
Rating
4.7
feedback
280
chart
#739
All reviews
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June 5, 2021
Great app and team, issues are handled quickly to keep my business on track and profitable. Now I can scale to the moon!
To the moon! I love it. Thanks for your partnership :) - Kevin
June 4, 2021
Ship on was exactly what our business needed. We needed a reliable company that would handle everything for us. Once an order is placed, they pick, package and ship it our for us. It’s truly a one stop shop. The platform is pretty simple for beginners which was a plus for us. If we are ever unsure or have questions the chat button and FAQ resources are there. No matter how big our business grows we plan on continuing with their services simply because it takes the headache away and they get the job done!
June 2, 2021
Works well and accurate during our launches. Easy app to implement will continue using for our store.
June 2, 2021
Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.
Hi Ferris Wheel Press team -- I'm sorry to hear our B2B/wholesale process didn't work for you. I'm going to ping your Merchant Success specialist to see if there are any workarounds coming down our feature pipeline... stay tuned! - Kevin from ShipBob
June 2, 2021
App is easy to use and transparent. Once we got a dedicated support at Shipbob, service questions and issues became much easier to handle and investigate.
June 2, 2021
The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.
June 2, 2021
ShipBob is fantastic; their customer service is one of the best we have ever worked with. If an issue arises, I do not have to worry about follow-up; the ShipBob team is fast, courteous, and responsive. If you are not using ShipBob, you are missing out. Download and work with ShipBob today.
June 1, 2021
It works perfectly and help us to concentrate on sales and marketing I highly recommend Shipbob for your fulfillment partner. Thanks Shipbob!
Dec. 30, 2022
This app is working well for me. It sends order information to Shipbob for products with Shipbob set as inventory source and sends the tracking information back. I also use it to sync inventory so that we don't oversell products. Thanks!
June 1, 2021
Works well. Haven't had any problems linking our Shopify store. I'm happy that they introduced an optional delay so we can run a one click upsell app.
June 1, 2021
A fulfillment service that meets the needs of our growing ecomm biz, continually expanding and improving which is great to see. Great customer service always!
Thanks HelloEden team...it's been awesome to be a part of your brand's growth story!
May 25, 2021
Shipbob are great. The process and team are super. Hugely recommended. Using Shipbob has given me back hours daily and huge peace of mind.
This is what we love to hear! We'll take the tedium of shipping, you keep making and selling awesome stuff. Thank you for trusting us as a partner in your business.
April 27, 2021
After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...
Nick + Team, I'm really sorry to hear this and thank you for this feedback. As you probably know, I recently connected with our customer support team to ensure you got a refund for any mistaken charges on your removal order.
March 29, 2021
I used this app to integrate our Shopify store with our Shipbob account to automise orders fulfillment. It works perfect!
Thanks Villa team! Automation is what we aim for!
Oct. 15, 2021
Shipbob has been our fulfillment partner since we started, and has been seamless to work with!! They continue to add value above and beyond their core features. We love them!
March 15, 2021
We've been using Shipbob for a year now and the service has been excellent, the automation flawless and the integration scaled with our needs. We're very pleased to work with Shipbob and they've kept up with us every step of the way as we've scaled our store, order volume and inventory variety.
Thanks for the kind words! We love working with you too.
March 15, 2021
We've been working with Shipbob since 2018 and there are several reasons why Shipbob has been the perfect partner. First of all, speed to scale with us, pick-pack and ship with a business growing 1200% in a couple of weeks. Second of all, the locations across the US. We sells flammable goods that need to be shipped via ground, so Shipbob has been a great ally as they have 3pls all over the US facilitating 2-3 day delivery time for any customer in the US. Specially when weather challenges happen, being able to have different 3pls to ship from, allows you to ensure you seamless supply chain. Also their advanced software help us to quickly understand shipping costs and how to improve shipping times and costs by being closer to where your customer.
Thanks Touchland team - your success has been a pleasure for us to witness. Keep selling awesome products and we'll keep fulfilling them!
March 15, 2021
Works great. Self-serve platforms are the standard for modern 3PLs and ShipBob is at the top. They've scaled seamlessly with our volumes, that have grown significantly over the last 3 years.
Thanks to Dwight and the rest of the Hero team for being awesome to work with. Here's to continued success together! - Kevin from ShipBob
March 15, 2021
The API works great, would like to have the weight of the shipment (actual vs dim), actual inventory. Also it would be nice if you when split a shipment that it updated both tracking numbers. Overall Shipbob is amazing, the above comments are all growing pains and I am guessing will be sorted out over time. Shipbob can handle the easiest to the most complex shipping issues!! Try them you will not be disappointed.
March 13, 2021
ShipBob is the best for 3rd party direct to consumer fulfillment. I've used them since our business's inception last year and they've always been eager to help us succeed. Their app is intuitive and user friendly and they've got all the options you'll ever need. They're growing fast too! Soon to have multiple centers in Europe!