ShipBob Fulfillment

Sept. 14, 2022

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.

Aug. 8, 2022

DO NOT go with Shipbob. Several hidden fees that they were not transparent about before coming onboard. If you're an apparel brand or any brand with several SKUs (i.e. size/color combinations), their warehousing costs are astronomical. They are 6X the price of my previous warehouse and cost more than rent for an entire house in the area. I'm moving my inventory ASAP and deeply regret the headache and money its costs me moving to Shipbob.

June 17, 2022

Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the customer had ordered an empty box. 3) Their customer service is absolutely unable to help with anything -- all of these errors they create are your problem to resolve. ShipBob customer service will tell you they are "working on it" or "sent it to the team that can resolve it". Nothing will happen and this will / has been going on for FOUR months. Literally. An entire season. As a small business owner time is everything. And ShipBob seems to have no respect for that and worse yet they are unable to do the very thing they advertise: fulfill your orders. Go somewhere else and hire literally any other fulfillment service and save yourself months of headache and frustration.

April 27, 2021

After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...