ShipBob Fulfillment

Nov. 16, 2021

I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.

April 27, 2021

After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...