Amazon MCF by WebBee
Amazon MCF by WebBee: Best Shopify App for Order Fulfillment
Rating
4.9
feedback
320
chart
#463
All reviews
Rating Breakdown
Review RSS Feed
Dec. 11, 2023
Excellent, amazing customer service. I asked how a feature would work and they jumped on a zoom call and did it for me very quickly, giving me confidence that not only is it a great product, the support is unreal!
Hello That's fantastic to hear! We're thrilled that you had such an excellent experience with our customer service team. Providing prompt and personalized support to address your questions and demonstrate features via a Zoom call shows our commitment to ensuring your confidence in both our product and our support. Thank you for your kind words, and please don't hesitate to reach out if you have any further questions or need assistance in the future. We're here to help!
Dec. 11, 2023
Thanks a lot Shivam for your super fast solving of our problem. It has always been very efficient with you guys. Whenever we have an issue you solve it in no time. Great app.
Hello You're very welcome! I'm thrilled to hear that Shivam provided such fast and efficient support, and that you've consistently had positive experiences with us. Ensuring that our customers' issues are resolved quickly and effectively is our top priority, and we're glad we could meet your expectations. Thank you for your kind words about our app as well! If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Dec. 11, 2023
Great support from Shivam! Thanks a lot
Hello You're very welcome! I'm glad to hear that Shivam provided you with great support. If you ever need further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
Dec. 11, 2023
The customer service was very helpful and professional and more importantly patient. I highly recommend service with them. Mahvash
Hello Thank you so much, Mahvash, for your kind words and recommendation! We're thrilled to hear that you found our customer service team to be helpful, professional, and patient. Providing exceptional service is our top priority, and we're delighted that we could meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Dec. 8, 2023
good
Hello! You're very welcome! I'm glad to hear that Shivam provided you with great support. If you ever need further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!
Dec. 7, 2023
Excellent after market support. Used for a number of years to sync with Amazon MCF for UK and USA. I just wish that the geo location inventory feature was cheaper than $99.
Hello We're delighted to hear that you've had an excellent experience with our after-market support and have been using our solution for syncing with Amazon MCF in the UK and USA for several years. Your feedback regarding the pricing of the geo-location inventory feature is noted. We understand the importance of cost considerations, and we appreciate your input on this specific aspect. We'll take this into consideration as we continue to enhance and refine our offerings. If you have any further suggestions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We value your continued support and look forward to serving you for years to come.
Dec. 6, 2023
Great help setting up the app. Easy to work with. App offers a lot of features.
Dec. 5, 2023
Very easy to talk to, worked hard to get me exactly where I needed to be. Shivam was great!
Dec. 5, 2023
Whenever we encounter an issue I reach out to WebBee via their convenient chat option and talk with a rep almost instantly! Today I had the pleasure of Shivam assisting me. They were helpful and efficient time-wise. They let me know what was going on, and the best course of action to rectify my issue! Recommend WebBee over multiple other programs/apps.
Hello Thank you for sharing your positive experience with WebBee's support team, particularly the efficient assistance provided by Shivam. We're delighted to hear that the convenient chat option has been a valuable resource for you, allowing you to connect with a representative promptly whenever issues arise. Your recommendation means a lot to us, and we're committed to maintaining the high level of service that you've come to expect. If you ever have more feedback or need further assistance, don't hesitate to reach out. We appreciate your trust in WebBee!
Dec. 4, 2023
The app is amazing and user-friendly. I love the fact that the support is available 24 hours, whenever you are stuck the team is always there to help.
Hello We're thrilled to hear that you find the app amazing and user-friendly! Providing 24-hour support is a top priority for us, and we're delighted that our team has been there to assist you whenever you need help. If you ever have more feedback or if there's anything specific you love about the app, feel free to share. We appreciate your positive experience and look forward to continuing to support you!
Dec. 4, 2023
Very knowledgable and helpful! A++
Hello That's fantastic to hear! We're thrilled that you found our team to be knowledgeable and helpful. Providing top-notch support is our priority, and we're delighted that we could assist you effectively. If you ever have any further questions or need assistance, please feel free to reach out. We're here for you!
Dec. 1, 2023
The app syncs all my orders and shipping with Shopify and Amazon. The best part about is they always have support available to help you set everything up and if you get stuck anytime. For the price this is a game changing service!
Hello It's fantastic to hear that the app is making such a significant difference for you! Seamless syncing of orders and shipping between Shopify and Amazon can indeed streamline operations. Having dedicated support available to assist with setup and any issues that arise adds tremendous value to the service. It's wonderful to know that you find it to be a game-changing service, especially considering its affordability. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help you succeed!
Nov. 30, 2023
The WebBee team and app has been very helpful for us. We've been able to do things with this app that we can't with others. For example, this gives us the ability to notify customers who have multiple shipments in one order with item specific information per shipment. This is really helpful when there are multiple shipments. Some of the functions, set-up and UI UX is just not intuitive. I think there's a bit of a language barrier and wish they could redo the nomenclature of the buttons/actions as well as the layout.
Hello We appreciate your positive feedback on the WebBee team and the app's functionality. It's great to hear that the app has provided unique capabilities, such as the ability to notify customers with specific shipment details in multi-shipment orders. Your feedback on the functions, set-up, and UI/UX is valuable, and we acknowledge your concerns about intuitiveness and language barriers. We understand the importance of user-friendly interfaces and clear communication. We'll take your suggestions into account and work towards improving the nomenclature, layout, and overall user experience to ensure a smoother and more intuitive interaction with the app. Thank you for sharing your insights, and if there's anything specific you'd like us to address or if you have additional feedback, please feel free to let us know. We're here to enhance your experience with our app.
Nov. 23, 2023
App works great and customer support is very friendly and available at all times!
Hello Thank you for sharing your positive testimonial! We're delighted to hear that you're enjoying the app and that our customer support team has been able to assist you effectively. Providing friendly and available support is a top priority for us, and we're glad to know that it's making a difference for you. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Nov. 16, 2023
WebBee is awesome. I switched from amazons own app because it kept giving me problems and forget trying to get someone to help you. I lost so many sales because of the amazon MCF app. WebBee has been so helpful and walked me through all of the set up which was super easy. And if I ever need them for anything they are right there. I highly recommend you use this app over any other MCF integration app!
Hello It's great to hear that you've had a positive experience with WebBee and that it has proven to be a reliable alternative to Amazon's MCF app for your needs. Having excellent customer support and a smooth setup process can make a significant difference, especially in the fast-paced world of e-commerce where timely responses and efficient operations are crucial. Sharing your positive experiences can be valuable for other users who may be considering different MCF integration options. Keep in mind that individual experiences may vary, but your feedback provides insights that can be helpful for others in making informed decisions about the tools and services they choose for their businesses. If you have any specific questions or if there's anything else you'd like to share about your experience with WebBee or any other e-commerce tools, feel free to let me know!
Nov. 15, 2023
Easy to connect Shopify to Amazon for fulfillment. Excellent customer support to get setup.
Hello We are glad to hear that connecting Shopify to Amazon for fulfillment was a smooth process for you, and that you received excellent customer support during the setup. Seamless integration and helpful support can make a significant impact on the overall experience. If you have any more questions or if there's anything else you need assistance with, feel free to reach out. Wishing you continued success with your Shopify and Amazon integration!
Nov. 13, 2023
Amazing customer support. Immediate, thorough. Very easy to use. Really appreciate the fast response from the team to get me set up with a pretty tough case.
Hello That's fantastic to hear! We are delighted that you've had such a positive experience with the customer support. Immediate and thorough assistance can make a significant difference, especially in challenging cases. If you ever have more questions or need further assistance, don't hesitate to reach out. Your satisfaction is important, and the team is here to help. Thank you for sharing your positive feedback!
Nov. 13, 2023
Support and app have been great so far. Thanks!
Hello You're very welcome! We are thrilled to hear that both the support and the app have met your expectations. If you ever have more feedback, questions, or if there's anything else we can assist you with, feel free to reach out. Wishing you continued positive experiences with the support and the app!
Nov. 10, 2023
Great support. Quick response times.
Hello We are glad to hear that you appreciate the support and quick response times! Providing timely and helpful assistance is a priority. If you have any specific questions or if there's anything else you'd like assistance with, please let us know—We are here to help!
Nov. 7, 2023
support is helpful
Hello Thank you for sharing your appreciation for the support you've received from our Customer Success Team. Support truly is a powerful force, and your testimonial serves as a reminder of the positive changes it can bring. If you have any more details or experiences you'd like to share, or if you have any specific questions, please feel free to reach us!