ShipHero Fulfillment

Nov. 26, 2020

From the moment you sign up with ShipHero until you begin shipping out your first orders, the onboarding process and store integration is seamless and the support staff is all very knowledgeable and friendly! Had a great experience so far and would recommend to anyone.

Nov. 25, 2020

Just switched to ShipHero, and I am 100% loving it, the whole process is easy and there are no hidden fees, and I can't actually believe how fast they process the inbound orders and shipments. Thanks to Andrea, Mari, and Bela for all their help! Keep up the good work.

Nov. 19, 2020

Absolutely excellent service from the moment we signed up. Everything works perfectly and the support team is available literally any moment to help out when needed. 10/10 would recommend.

Oct. 29, 2020

Overall, I've been happy with Shiphero. I have had a few "bumps in the road" but Shiphero ultimately addressed the issues. I really like the automated fulfillment process not only through my direct Shopify store sales but also through ebay sales. From a customer service perspective, I've mostly been dealing with Clara who has been very helpful!

Nov. 24, 2020

Carina, Clara, Mar, Bel and Marina to the rescue!! They are responsive and are on point. They helped me with all my questions (I have a lot xD). Highly recommend using ShipHero for your needs, even if you're small company!

Oct. 24, 2020

I absolutely love using this fulfillment center, they work with stores that are just starting with 0 orders and their customer service is awesome! I love how helpful they are! I would definitely recommend them!

Oct. 13, 2020

I have been using the services of ShipHero Fulfilment for the last month, and have had nothing short of an amazing experience so far. The app plugin with my store is seamless, and everything is automated which makes my job much easier! The team at ShipHero are also extremely helpful and diligent, always getting back to my queries very quickly and making sure that I am being looked after. I would recommend ShipHero Fulfilment to anyone who is looking for this type of fulfilment service!

Oct. 8, 2020

ShipHero has been far and away the best fulfillment center I've dealt with. Their software is amazing which makes a huge difference. Also their support staff are always ready to help. Hats off to Bel and Clara - they go above and beyond to help me when I make mistakes (they're generally my fault haha). I wouldn't go with anyone else.

Oct. 1, 2020

The fulfillment has been great, and they have great customer support that is always willing to help! They have honestly saved me so much time, and I love that the app is so easy to use. I can definitely say ShipHero has increased the quality of my business.

Sept. 18, 2020

So far so good! We sent some inventory into ShipHero to try their fulfillment service out. We had some specific requirements for packaging that had to be worked out, but once they were worked out, everything has gone smoothly. Clara is absolutely wonderful and gets right back to you right away to resolve any issues that may come up, and Andrea was great in getting us set up initially. Of course, the basics need to be covered with any fulfillment service, but the great service has made me more confident in handing over a key part of our customer experience. We will be sending more and more inventory to ShipHero as our business increases!

Sept. 17, 2020

ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again. But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly. The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well. If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion. Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.

Sept. 10, 2020

very nice app and excellent support - pricing for fulfillment is competitive and they keep communication lines very open. I have had a few glitches with the interface and support worked diligently to resolve them.

Sept. 1, 2020

Shiphero Fulfillment is what you'd expect and want from a modern fulfillment centre. They are software driven, problem solving, and customer serving. Their pricing is transparent and competitive, their reports thorough, and software outright just works. It works really well. We joined their services when there was a spike in demand, and they needed to scale out of nowhere. They did an amazing job during the transition, scaling their business and showing that they can deal with these turbulent times.

Sept. 1, 2020

I used this Shiphero app for fulfilling our orders in US. Since i am new to Shopify i got so many questions to be answered for fulfillment part, So i would ask the customer service right away at shiphero dashboard. Their customer service is excellent especially BELA who is very kind, friendly she will answer all of the questions patiently...... I once got into the trouble of shipment issue of inputting wrong address due to my supplier mistake ...i directly contacted customer service team -Clara she helped me contacting FEDEX support team in resolving this issue. I would like to take this opportunity to thank Bela and Clara for this ... It is very pleasure to work with you guys. Would recommend others to try Shiphero for fulfillment.

Aug. 27, 2020

This app is miles better than using typical old software fulfillment’s centers have. Customer support is excellent which is the most important thing to me in the fulfillment process. A pleasure to work with and a vital part of our business

Aug. 27, 2020

Great customer service! It also helped me with faster and cheaper shipping! I would definitely recommend this app.

Aug. 20, 2020

Using shiphero as a USA 3PL has been a great experience for the following reasons: - easy to use dashboard, simple to schedule incoming inventory in a 100% self serve way - A++ support, both in response speed and helpful attitude. Both Clara & Andrea having been a joy to interact with - competitive pricing. Pretty much no fixed fees, you pay for what you ship. Great for lean opeations - shipping speed is as advertised. my average in 3-4 days domestic US. Great tracking too. Totally eliminates customer complaints Only thing I would say is when you are doing your calculations for shipping expenses for your product, use zone 4 or 5 as your average cost to ship, for a more accurate projection. -alex

Aug. 19, 2020

Excellent! Highly recommended with great price and customer service! The staff were helpful and respond quick.

Nov. 12, 2021

Overall great app. The customer service representatives go out of their way to assist you with any issues and the dashboard is very user-friendly. I had one poor experience with a slow customer service response. I complained about the issue and the team responded quickly (specifically Danielle), and resolved it almost immediately. I look forward to working with Shiphero as my fulfillment service. Bel is always very helpful as well!

July 28, 2020

Fast delivery and amazing customer support! I highly recommend this company as a great business partner. i am looking forwards to have more business with you guys.