ShipInsure Shipping Protection
Shipping Insurance & Package Protection Shopify App
Rating
4.1
feedback
29
chart
#1,893
All reviews
Rating Breakdown
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Nov. 9, 2024
Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.
Nov. 7, 2024
At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.
Sept. 12, 2024
We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.
Aug. 26, 2024
Great app. Set up was quick and easy. Team has been helpful. Working great so far.
Aug. 8, 2024
ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!
Aug. 5, 2024
Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!
July 1, 2024
The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.
May 15, 2024
Easy to integrate. Great purchase rate. No issues at all. Overall great service to provide your customers
April 2, 2024
Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.
March 1, 2024
Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.
Nov. 3, 2023
We have had an awesome experience so far with sales and customer service. The application makes it much easier for us to file claims. In the past it was a bit of a headache but this saves time and money! Highly recommend!
Oct. 24, 2023
This program is great! It's nice to know my team does not have to worry or waist time filing claims for missing packages
Oct. 23, 2023
The top-notch customer support set ShipInsure apart from other similar companies from the beginning. The ability to meet and talk to their team from initial demo to setup to trouble-shooting after installation is what helped us know we made the best decision to partner with ShipInsure. ShipInsure does precisely what it promises - it eases your shipping headaches. They take care of the time-consuming customer service issues that pop up with lost, damaged, or stolen orders with ease. We highly recommend using ShipInsure!
June 20, 2023
Great shipping insurance app. They are very responsive and always ask for our feedback which is appreciated. The set up couldn’t be easier. Haven’t had any issues with the app either!
Dec. 6, 2023
scam!!! I set up this app and then went to file a claim & I was told they don't cover International shipments. Which according to their website, they do, but in actuality they do not!! However they charged my international customers for the protection upon checkout!! So my customers (and myself) believed they are covering the orders ! customer service is terrible, tookt weeks to even get an answer. An absolute scam! Am out of hundred of dollars & am so disappointed. DO NOT download this app!!
Thank you for the feedback. We are sorry that this experience was terrible for you, and we take full ownership of what happened. Our merchants are at the center of everything we do, and we promise to pay claims on everything that is not fraud. In this instance, we were informed by the carrier that it was still in transit and wanted to give them ample time to come through on their promise to deliver the package. Since this experience, we have changed our policy and will pay claims sooner and with less hassle. We have also substantially built out our claims department and are available 24/7. We were in the wrong, and we promise to be better for you and your customers moving forward.
April 3, 2023
Great customer service support. I reached out with a minor issue and it was resolved right away.!!!!!
We appreciate your kind review! It's great to hear that we were able to fulfill your requirements and offer a seamless experience. At our company, ensuring customer satisfaction is of utmost importance, and we are delighted that you were pleased with our service. Thank you for your patronage, and we eagerly anticipate the opportunity to assist you again in the future.
March 21, 2023
Very responsive, easy to set up, and promptly took care of all the customization features that I needed. Customers have been happy with the claims process and it feels good to have the peace of mind that lost or damaged packages don’t come out of my pocket.
Thank you for the positive review! We're glad to hear that we were able to meet your needs and provide a hassle-free experience. Customer satisfaction is our top priority, and we're happy to know that our service has been well-received. We appreciate your business and look forward to serving you in the future
Dec. 19, 2022
This app offers great insurance rates for shipping above what most carries would cover. It is also conveniently available for customers to simply add to their shopping cart order. Their support is expedient and not afraid to discuss issues by phone conversations. I would recommend this app!
Thank you so much for taking the time to leave us a great review! We're glad that you're enjoying using our app. We’re constantly trying to improve our app and your feedback is very important in doing so. So if there’s anything else you can think of that would make it better, please let us know!
Nov. 6, 2022
it was easy to install , the customer support team is great especially Morris , they saved me tones of money with packages lost by UPS, I love it that it is free for me, they only charge the customer a small fee
Thank you so much for taking the time to leave us a great review! We're glad that you're enjoying using our app. We’re constantly trying to improve our app and your feedback is very important in doing so. So if there’s anything else you can think of that would make it better, please let us know!