ShipMonk | Order Fulfillment

Oct. 1, 2020

I'm honestly amazed about how smooth and easy the experience of working with ShipMonk has been so far. They ship everything in a timely manner, most of the time only hours after the orders are placed. The logistics used are great, and orders are being delivered super fast. Their support team is great, from the first person I talked to when I was doing some quotes, to everyone in the onboarding team and happiness engineers. They are super helpful and polite! The onboarding experience is well made to ensure they only ship the right pending orders on Shopify (not all 3PL companies worry about that, and it's critical to avoid errors when switching from another company or another fulfillment model). Dashboard looks clean and very well built. Fulfillment is not an easy task, but they made it easy to understand and find what you are looking for very fast. The algorithm can help a lot with inventory forecasting. Honestly, I have only good things to say. I'm a customer for less than a month, but so far, they were perfect. I don't usually write long reviews, but they deserved this. Keep it up, and congrats on the high-quality job. You awesome people at ShipMonk really make a difference and a big positive impact on a business. Thank you so much!

June 23, 2020

Shipmonk is amazing! I love working with them, they are always helpful. Orders are almost out the next day. I love their inventory tools. I switched over from a different fufillment service, and have had a MUCH better experience.

May 27, 2020

The app works behind the scenes and integrates seamlessly with our store. Nothing negative to say about it at all.

Oct. 16, 2019

SHITTY APP AND SHITTY PROVIDER! STAY AWAY FROM BY ALL MEANS! I have used ShipMonk for a few months. From the first moment, I had a horrible experience. When something is horrible from the beginning, it is horrible throughout all of the time. Communication is HORRIBLE. They kept making on-going MISTAKES all the time. They were giving me FALSE pricing. When I wanted to stop my relationship with ShipMonk, it was A PAIN IN THE ASS to leave them. All in all, being an eCommerce entrepreneur for 15 years, ShipMonk has been absolutely by all means THE WORST SUPPLIER I have ever used. S-T-A-Y A-W-A-Y FROM! THERE ARE TOO MANY BETTER OPTIONS OUT THERE!

March 10, 2020

Heed these warnings... if you like to stay in business. We have been using Shipmonk for over 2 years. Their customer service is ok and so is their application but they will kill your startup with their ridiculous minimums and storage fees. To make it worse they you cannot trust what shipping they quote you, they will come back and charge 2 to 3X the original price quoted on the order. The latest example being charging $55 when the quote was $26. If I re-do the same order I am still shown $26. Its essentially fraud. Also their minimum fees is a ridiculous concept. This is what I got from their support "when storage exceeds $250.00 your minimum increases to the storage cost". They already charge a premium on storage and they you end up paying 2X that because invariably your storage fees will cross usd 250 (unless you are shipping really small items with limited number of SKUs) and then that would become your new minimum, essentially doubling your storage fees. While they claim this crucial clause was always there on their website (we don't remember reading it) their sales agent never bothered to mention it during the initial meeting we had and it is not in our contract. Also it is nearly impossible to know what you are paying for when it comes to storage "their system" essentially decides and there is very little visibility as to why you are paying of X number of pallets or Y number of bins. Also you would be paying for a whole pallet (X2 because of the minimums) even if you have 1 unit left on it and to make it worse you don't know so you can't do anything about it. It is very hard to change a warehouse once you are stuck with one so do your research before you make the mistake we did. Find someone else unless you love throwing away money. Companies like Shipmonk should go out of business so companies that do care about their customers can do well. Echo in the line from a different review because we had to deal with the exact issue, thousands of dollars worth of lost inventory after they signed for it: "Some examples: They lose inventory upon receiving, because they don't check what they sign for when product is delivered to them vs. what they actually receive and enter into the system. So when shipments show as delivered but the inventory is missing from the warehouse, their excuse is that they receive too many shipments to possibly try to check what was actually received. They have literally, on multiple occasions, lost thousands of dollars of inventory, and even when escalated to the CEO, refuse to accept ownership of this or do anything about it. And because they signed the delivery slip, you can no longer claim for a lost package from the shipper." One more thing.. do not trust the review posted on capterra .com. Capterra is a paid service and they will only post reviews they like, this review never showed up there even though it was posted there over 3 months ago, didn't even get an acknowledgement.

Aug. 16, 2019

Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!

May 10, 2019

App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out

May 5, 2019

I've talked to many 3PL's across the country and ShipMonk is one of the best i've seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Oh, and their shipping rates are heavily discounted which opens the door for global sales. Highly recommend ShipMonk for all of your storage and fulfillment needs.

Jan. 14, 2019

Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and packages that were missing necessary documents. Numerous emails and calls to them communicating instructions and identifying concerns and issues but they still made repeated mistakes. Repeatedly provided us with inaccurate info regarding shipments and status. Due to inaccurate inventory numbers, we repeatedly asked them to provide us with an inventory report but took them weeks to provide.

Jan. 23, 2018

Excellent. Great support team and we've got the most responsive and helpful shipping manager any company could ask for. Super easy to use and love the new UI!

Jan. 23, 2018

Shipmonk provides great service. They ship same or next day, their carrier rates are the lowest. We worked with multiple other companies before and Shipmonk seems to be the best

Jan. 23, 2018

We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.

Jan. 23, 2018

Worked with 2 other fulfillment centres before switching over to ShipMonk. Couldn't be any happier, they're AWESOME. The level of service FAR exceeds any other fulfillment company I've worked with...and at a significantly lower price.

Jan. 23, 2018

I have used Shipmonk's services for about a year and they are very helpful in growing my business. They are always there to help and deliver high quality service. I'm happy to have found them! -David from Today Is Art Day

Jan. 23, 2018

Overall, my experience with ShipMonk has been fantastic. I was previously using ShipBob, but they had huge problems with inventory shrinkage and didn't seem to care about my business, and I was glad to find an alternative 3PL at a competitive price point. On virtually all fronts, ShipMonk has met or exceeded my expectations, and if or when they haven't, they've made a sincere effort to reconcile it. Easy recommendation!