ShipperHQ: All‑In‑One Solution
ShipperHQ - Shipping Rates and Experience at Checkout
Rating
4.9
feedback
60
chart
#999
All reviews
Rating Breakdown
Review RSS Feed
July 20, 2023
Shipper HQ is the $hit. I've used a ton of shipping apps and SAAS offerings for various platforms over the last 20 years in ecommerce. This is by far the most thoughtful and most powerful one I've found. It's built smart, and is granular and modular enough to do accommodate nearly any complex shipping scenario you'll encounter. My peers have always touted ShipperHQ and now I know why.
Wow, thanks for this awesome review! We've worked extremely hard to make our software the most powerful and adaptable shipping solution out there. It's incredibly rewarding to hear that our efforts have paid off, especially from someone who has tried so many other shipping apps over the years. If you ever need assistance or want to share more feedback, our doors are always open. Thanks again for the kind words, and we look forward to continuing to make "$hit" happen for you!
March 1, 2023
Very Good app when it comes to solving complex issues of shipping, was able to use the meta fields for oversized shipping, point-to-point documentation, and great customer support. The delivery date and time features are just amazing to use in checkout.
Hi there, thanks for sharing your experience with us and for being such an awesome customer! We know shipping can be tricky and we're so glad ShipperHQ could help simplify the process and help you overcome your complex shipping challenges. We appreciate the kind words and will be sure to pass them along. Thanks again!
March 1, 2023
ShpperHQ provides a simple interface to the complex problem of different types of shipping. We use ShipperHQ for their advanced features for dimension shipping that helps control our cost and be able to ship from multiple warehouses based upon where our inventory is located. Our setup was a little complicated, but their customer service staff was very helpful in setting up the shipping rules we needed.
Hi there, thank you for sharing your experience with us! We're thrilled to hear that our advanced features have helped you overcome your shipping challenges and that our customer service team was able to assist you with the setup process. We appreciate the kind feedback and are always here if you need anything. Thanks!
Feb. 28, 2023
Was easy to set up and customize based on our store's needs. Always had great customer service when we had any questions. The delivery date & time additional feature was also a great bonus!!
Hi there, thanks for the review! It's great to hear that you had a smooth setup experience and that our customer service team was able to assist you along the way. The delivery date and time feature is a favorite of ours too, and we're so glad you're enjoying it. Thank you again for the kind feedback!
Jan. 23, 2023
Michael was very helpful in breaking down an issue so I could understand it and fix it! Thank you for your help!
Hi there, thank you for sharing your positive experience with Michael. We're glad to hear that he was able to provide you with the help and support you needed. If there is anything else we can do for you, please don't hesitate to reach out. We're always here to help!
Nov. 10, 2022
Great software. Excellent support staff. We think it may be beneficial to add links for popup info besides some of the more complex settings for quick reference.
Hi there! Thanks so much for this feedback. We're thrilled to hear you are enjoying our product and that our support team has been helpful along the way. We're constantly looking for ways to make our product even easier to use, and a pop up is a great suggestion. I'll be sure to pass that idea along to the team. In the meantime, please be sure to utilize our Help Docs site and if you're still having trouble, you can of course reach out for additional guidance. Thank you again for taking the time to share your experience with us!
Oct. 14, 2022
Lewis Kennedy from Support was such a fantastic help and crucial in fixing our shipping rate errors, he figured out what the problem was (not ShipperHQs problem either) and showed me step by step his process of what is causing the issue and how to solve it. Not just a great asset for ShipperHQ but Lewis is a great human, always willing to help me and doing it with the most positive attitude, it really goes a long way as I NEVER leave reviews, so that is saying something. All the best Lewis and thank you again mate!
Hi there! Thanks so much for sharing your experience with us. We're lucky to have Lewis on our team and are thrilled to hear that he took such good care of you. We appreciate the kind words and will be sure to pass them along. Thank you for this incredible feedback!
March 29, 2022
the concept is just great. The way they have their different payment plans is based on the type of support you can receive as customer, which makes that you get a poor experience when wants to upgrade.
Thanks for reaching out, and thank you for your patience with our reply. One of our team members attempted to send you a message late last week, but unfortunately, it looks as if that got lost in the Shopify support system. Our Head of Account Management has stepped in to help troubleshoot and resolve your issue. As a company one of our core values is to be responsive on every level. Whether that's a support email or a new inquiry on our services we are here and dedicated to helping merchants succeed. We offer different plans with varying functionality, pricing and support levels based on if it is a self-serve Lite plan, or Professional Services plan. However, both offer unparalleled support from our team of dedicated global shipping experts whether via email, chat, or phone support. Our support levels are outlined in detail on our pricing page: https://shipperhq.com/pricing?platform=shopify.
March 10, 2022
This app has so much possibility and the customer support is great but core concepts are missing and the development team is non existent.
Nov. 17, 2021
ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!
Thanks for sharing and for being such an awesome customer! We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you.
Nov. 15, 2021
We're just getting up and rolling with ShipperHQ, but have been very impressed so far. The team has been extremely helpful in setting up our integration and working through our shipping rules that can be pretty complicated. We ship goods ranging from the size of a dime up to truckloads of greenhouse frames, so calculating shipping has always been an issue. We're looking forward to solving that with ShipperHQ! Plus, we'll finally be able to offer freight quotes during checkout, something we haven't been able to do up to this point.
Hi there, We are so thrilled that our team of Shipping Technicians facilitated a smooth integration and enabled your team to utilize our Shipping Rules and LTL Freight features! Thank you for the positive feedback!
Nov. 10, 2021
I have used this App to great effect on my site. I mostly wanted a tool that would allow us to ship only using selected services. We are only able to ship with express services so ShipperHQ allowed us to hide any other rates. On top of this, we use private couriers for certain regions, so ShipperHQ allowed us to hide other Shipping services for those postal codes, or delivery radiuses that could be services by our couriers. Lastly, we were able to select box dimensions and weights and preload all of our product weights so we can determine accurate shipping estimates and costs so we limit errors and shipping losses. It is very customizable with very knowledgable staff that are available to help us customize our service to tailor our needs.
Hi there! We’re happy to hear that our Shipping Rules and Dimensional Packing features helped improve your shipping margins and tailor your shipping strategy to suit your business needs. Thank you for your feedback!
Nov. 9, 2021
We have been using Shipper HQ for around 7 months and we are very happy with the platform and their support team. We have a complex setup on Shopify (multiple stores, multiple fulfillment countries, etc.) and Shipper HQ has made it possible to not only handle product rating for all of our scenarios, but they have also allowed us to consolidate our entire admin and manage everything centrally. This has been a key tool for us to be able to manage shipping across 15+ stores. Their technical support team has been very responsive to any concerns we have had and have been available to walk us through the most complicated aspects of our specific setup. We would highly recommend Shipper HQ for any rating needs that can't be handled by Shopify natively.
Hi there! Thank you for this incredible feedback. Helping craft a shipping strategy unique to your business is what we’re all about, and we’re happy to hear that our product and team of Shipping Technicians helped you manage your complex set up on Shopify.
Nov. 5, 2021
Great app with tons of custom features which gives you a lot of flexibility with shipping options. Excellent customer support too.
Hi there! We’re so happy to hear that our suite of features helped create a solution that suits the shipping goals unique to your business and customers. Thank you for your feedback!
Nov. 5, 2021
The native Shopify shipping calculator was just not robust enough for our needs. ShipperHQ was a blessing as we were to put shipping rules in place that took into account dimensional weight, multiple origins, and select carriers. Their support helps you through the way to make sure you are calculating the most accurate shipping rate possible. I definitely recommend!
Hi there! We’re happy to hear that our features were robust enough to meet your specific shipping needs while improving rating accuracy. Thank you for your feedback!
Nov. 4, 2021
We have been using Shipper HQ for little over a year and we couldn't be happier with the platform. It has a little learning curve but once you get there everything works seamlessly. The shipping rules functionality provides extra benefits to customize the shipping rates on the platform as per the business needs. The support team is great too!
We’re so happy our product and expert team of Shipping Technicians could help tailor your shipping strategy to suit your business needs. Thank you for your feedback!
Dec. 7, 2023
- Editing to add 12/2023 - ShipperHQ has been one of the best investments our company has made over the last 2 years. I cannot recommend them enough!!! - Original review - First of all, the response times and follow-up has been amazing with ShipperHQ's team! We are thrilled to use them as we ship large, heavy furniture items and needed a way to split single SKU orders into individual packages, as each item must ship by itself. Their documentation online is super helpful for setup, and the team is always available to help and is really down to earth. Super excited for our follow-up meeting! Thank you to Celina and Raymond for the amazing service and experience so far! -A.
Incredible! Helping craft a shipping strategy as unique as your business is what makes us tick. We’re glad to hear that we could help!
July 22, 2021
I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.
We're thrilled to hear such great things about Michael's level of service. We have high standards when it comes to our customer service, and Michael certainly upholds those standards. Thanks for sharing!
July 12, 2021
Using Shipper HQ has been one of the best decisions I made when integrating shipping into my website. The team at Shipper HQ walked me through the whole process, made sure to reach all my needs and made excellent recommendations to make shipping super easy. I would highly recommend Shipper HQ and their team.
News like this makes our day! Thanks for the great review. We'll pass along the kind words to the rest of the team!
July 5, 2021
I agree with what people said here. This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.
Hey MTN Shop Team, Thank you for sharing your continued experience with ShipperHQ - and we apologize for falling short. We value your feedback and sincerely appreciate you bringing this issue to our attention. I’m sorry to hear the documentation we shared was not helpful in resolving your issue. Meeting our customers’ needs is a priority for us and we always strive to get better at it. We are continuously updating our knowledge base in an effort to answer our customer's toughest questions and help them make the most of ShipperHQ's powerful features. I would sincerely appreciate the opportunity to discuss with you how we can further improve our efforts. All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better product and service offering for our customers, so thank you for helping us in our mission to always be better. Should anything else arise, please reach out to me and I will personally see to it that it is taken care of. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at [email protected]. Thank you, Taylor Saporito, Head of Support