ShipperHQ: Shipping & Checkout
No-Code Shipping & Checkout Optimization App for Shopify
Rating
4.7
feedback
64
chart
#1,681
All reviews
Review RSS Feed
Nov. 5, 2021
Great app with tons of custom features which gives you a lot of flexibility with shipping options. Excellent customer support too.
Hi there! We’re so happy to hear that our suite of features helped create a solution that suits the shipping goals unique to your business and customers. Thank you for your feedback!
Nov. 5, 2021
The native Shopify shipping calculator was just not robust enough for our needs. ShipperHQ was a blessing as we were to put shipping rules in place that took into account dimensional weight, multiple origins, and select carriers. Their support helps you through the way to make sure you are calculating the most accurate shipping rate possible. I definitely recommend!
Hi there! We’re happy to hear that our features were robust enough to meet your specific shipping needs while improving rating accuracy. Thank you for your feedback!
Dec. 7, 2023
- Editing to add 12/2023 - ShipperHQ has been one of the best investments our company has made over the last 2 years. I cannot recommend them enough!!! - Original review - First of all, the response times and follow-up has been amazing with ShipperHQ's team! We are thrilled to use them as we ship large, heavy furniture items and needed a way to split single SKU orders into individual packages, as each item must ship by itself. Their documentation online is super helpful for setup, and the team is always available to help and is really down to earth. Super excited for our follow-up meeting! Thank you to Celina and Raymond for the amazing service and experience so far! -A.
Incredible! Helping craft a shipping strategy as unique as your business is what makes us tick. We’re glad to hear that we could help!
July 22, 2021
I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.
We're thrilled to hear such great things about Michael's level of service. We have high standards when it comes to our customer service, and Michael certainly upholds those standards. Thanks for sharing!
July 12, 2021
Using Shipper HQ has been one of the best decisions I made when integrating shipping into my website. The team at Shipper HQ walked me through the whole process, made sure to reach all my needs and made excellent recommendations to make shipping super easy. I would highly recommend Shipper HQ and their team.
News like this makes our day! Thanks for the great review. We'll pass along the kind words to the rest of the team!
July 5, 2021
I agree with what people said here. This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.
Hey MTN Shop Team, Thank you for sharing your continued experience with ShipperHQ - and we apologize for falling short. We value your feedback and sincerely appreciate you bringing this issue to our attention. I’m sorry to hear the documentation we shared was not helpful in resolving your issue. Meeting our customers’ needs is a priority for us and we always strive to get better at it. We are continuously updating our knowledge base in an effort to answer our customer's toughest questions and help them make the most of ShipperHQ's powerful features. I would sincerely appreciate the opportunity to discuss with you how we can further improve our efforts. All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better product and service offering for our customers, so thank you for helping us in our mission to always be better. Should anything else arise, please reach out to me and I will personally see to it that it is taken care of. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at [email protected]. Thank you, Taylor Saporito, Head of Support
April 28, 2021
This app has a steep, steep learning curve, that should have been my first sign that this app was just a bad idea and not well thought out from the start! Spent hours configuring it, and used it for about 1 week before the problems started resulting in 2 instances of lost revenue which is not okay. If you have Google channel with with automatic shipping for your Product feed settings, beware! This app does not push shipping rates through, and Google Merchant disapproved all of our product listings. We had to manually override and create rates on Google Merchant to fix this problem. That blip of 48 hours while trying to solve this resulted in losses. Then the app suddenly just stopped working one fine morning, and none of our customers were able to checkout with no shipping rates! This resulted in more losses. When I tried support they kept saying it was my settings, but I didn't change anything from one day to the next to result in it not returning rates! I have written in FIVE emails asking for a refund out of principal. None has been offered or issued so this app deserves no stars.
Hey Bar & Cocoa Team, Thank you for taking the time to provide us this valuable feedback and I apologize that your experience has been frustrating. We take customer experience very seriously and strive to provide timely support and responses to troubleshoot any issues that arise. After investigation, our Account Management team discovered that rates were not populating to your customers due to a problem with your configuration in Shopify. Regardless, our number one priority is to make sure we take care of our customers. As requested, we provided a full refund for your month of services. For reference and to ensure this problem doesn't exist for other Shopify/ShipperHQ customers, we've provided a summary reason why the issue may have been occurring: - Ensuring zones in Shopify are set up correctly and contain all areas to which you are able to ship. This is the direct reason for the error message stating "We don't offer shipping to New York." - Review with customers that the check box stating "Automatically show new shipping methods when they become available" is enabled. This will ensure that the revolving dates when using our Date and Time feature are picked up by Shopify and that rate will populate for the customer. - Finally, we will recommend ensuring all products have weights set on them. If a product doesn't have a weight you will not get rates from ShipperHQ as the system does not see the item as a physical product. It's worth noting that if a product without weight is in the cart with a product with the weight you will get rates returned (although those rates will be less accurate). So, this would cause rates to not return if all products in the cart do not have weight.
Feb. 22, 2021
Poor customer support. I downloaded the app to try and it wouldn't allow me to log in. It just kept redirecting me to their homepage. I contacted support and was unable to test it out that day. Now that I am able to dedicate some time and try it again my trial (that didn't even last close to the 30 days advertised) no longer works and they expect me to start paying to get into the app for the first time. I contacted support again and asked them to extend it as I haven't even been able to log in and test and they said they would not. I could care less because I probably saved myself from having to deal with the CS in the future as well. Glad I learned before having to pay. Beware.
We’re truly sorry to hear about your frustrating experience with your trial, and that you didn't have a chance to properly try out ShipperHQ. One of our Account Managers, Dakota, has reached out directly - there is a way that we can reconfigure the billing so that you are able to get a free trial and we’d be happy to approve that for you. Dakota will also be able to help you determine if ShipperHQ will meet your needs and help with the login issues. Please feel free to reach out to us if you have any other questions.
Jan. 19, 2021
We use this app for about half of our online store shipping rate calculations (all calculations coming from our public store). We have found it quite attainable to create scenarios that match the scenarios that we are doing in other systems we use for rate calculations (including our ERP and private stores). The only this we wish could be maintained would be all the details of the shipments it has generated rates for and then to be able to query the app via API to suck all this information back in to our systems.
Jan. 7, 2021
We've been using ShipperHQ for over 4 years, they are instrumental to our website and provide us a series of complex shipping rules so that we may provide fast and accurate shipping rates and services to our customers. Additionally the ShipperHQ team is a delight to work with, top class in every way!
Dec. 14, 2020
Before using ShipperHQ we were losing around $1k/month on oversized shipments because we couldn’t get the dimensions and product packing to reflect how we were actually shipping, and that was causing up charges from our carrier. ShipperHQ’s dimensional packing feature helped us define exactly how we are packing our oversized and bulky products so that we weren’t over or undercharging customers. We could enter all of our boxes and assign them to specific products with rules for how we pack them. Now our rates are much more accurate. We don’t have to worry about under or overcharging customers no matter where we ship domestically or internationally. We have also been able to offer free shipping on select products and use the delivery date and time feature to show our customers estimated delivery times in the checkout and that’s given us a real competitive advantage. Definitely saving with ShipperHQ, and customer service was really responsive and helpful in getting things configured just right.
Aug. 4, 2020
Thank you Shipper HQ for a great product and amazing customer service, special shout out to Dakota! I run e-comm for a boutique home furnishings site. We have always seen shipping as our biggest barrier from online sales, and Shipper HQ has finally come up with a solution. Besides having the white glove delivery partner, which was important to us, we have other complicated needs with several pickup locations, products with various lead times, etc. As a creative person, the Shipper HQ team helped me tremendously by breaking down an intimidating process into manageable steps, and the platform itself is quite easy to navigate. So yes, 5 stars!
July 17, 2020
I found the app very capable. Originally I came to the app to use metafields for inputting product dimensions. (Which is great!) Sadly if you are using dimensions for your products to generate shipping rates this app will not tell you the box sizes used for the real-time quotes and placed orders. The box sizes are NOT accessible by shipperhq website, shopify order attributes or notes or metafields, api, or any other way. This feature IS included on the other ~ 5 eCommerce platforms shipperhq supports but not shopify. Obviously this is extremely disappointing. Their staff told me that shopify isn't capable of holding box data (like in shopify order attributes or notes or metafields). I will let you decide for yourself if that is true. I don't think this app is very feasible to use because of this limitation with that regard.
Thanks so much for the feedback about metafields. We are working to improve order details that are returned to Shopify. The upcoming changes will provide access to a lot more data about the order’s shipping details including box sizes, packing information and much more. Stay tuned!
June 5, 2020
Has a learning curve, but super powerful functionality and customizations. Support has been very helpful and responsive.
March 31, 2020
We've been using this app for months now on one of our sites. So far so good. It requires quite a bit of learning curve to setup but support is super awesome. They won't give up on you until you achieve what you're looking for. This is geared towards complex shipping rules that Shopify's native shipping functionality (and even some shipping rules apps) are not able to provide. Almost any shipping rules requirements you have can be done here. That said, this is for recommended for complex implementations (e.g., large catalog of products that have different shipping requirements, multiple carriers, etc.). We'll be implementing this on our other sites ASAP.
Feb. 24, 2020
ShipperHQ is great! We've used it to solve two big problems. 1. Customers are now able to see real-time estimated delivery dates calculated by Fedex. We previously displayed a "3-6 business days" estimate. 2. We have some products that legally can't be sold in specific states. Restricting this at checkout used to to require complex Shopify Scripts written in Ruby. Setting these rules is much easier via ShipperHQ's admin.
Feb. 12, 2020
I have been a customer for over ten years. I started using them way back when they only made an app for Magento. It just works, and frankly, I do not believe there is a better app to do the job. Shipping is complicated so the key is in your setup, but once you get it up and running, you will never have to think about it again.
Jan. 14, 2020
Has great features. But none of them fully work for shopify. And support team has nothing but excuses. Appointment feature wont work, none of the advanced features. It basically will quote customer then that information is gone. Not posted anywhere, no traceability at all.
Hey Garagistic Team, Quentin here, thank you for the honest review. There are definitely pieces of ShipperHQ that we can't wait to bring over to Shopify, and we're working closely with them to make more of our great features like the calendar, timeslots and order view available as soon as possible. We're happy to keep you in the loop on those updates. Even without these additional features, the ShipperHQ core functionality powers the shipping needs and checkout experiences of many merchants of all sizes on Shopify. Happy to pick up the phone and discuss further. - Quentin
Sept. 20, 2019
Through its robust carrier rules and segmentation, we have been able to present competitive shipping options that make sense for both our B2B and B2C customers. The date and time feature is a real differentiator in our industry. Technical support and overall customer service has been extremely helpful; both in the initial setup and overcoming technical obstacles. Great app!
Sept. 19, 2019
Shipper HQ has been awesome. We have quite a few complex rules for oversize items, geographically restricted vendors, and needed custom rates for a courier. The level of customization we achieve for displaying shipping options at checkout has been exactly what we needed. Whenever we need to adjust dimensional or courier rules the process is simple and quick. Customer service is top-notch as well. Overall we have no complaints.