ShipperHQ: Shipping & Checkout for Shopify

ShipperHQ: Shipping & Checkout

Control shipping rates, delivery dates & rules at checkout
Rating
4.8
Feedback
72
Reviews
Chart
#1,257
Shopify

All reviews

3 / 5 Share
July 17, 2020

I found the app very capable. Originally I came to the app to use metafields for inputting product dimensions. (Which is great!) Sadly if you are using dimensions for your products to generate shipping rates this app will not tell you the box sizes used for the real-time quotes and placed orders. The box sizes are NOT accessible by shipperhq website, shopify order attributes or notes or metafields, api, or any other way. This feature IS included on the other ~ 5 eCommerce platforms shipperhq supports but not shopify. Obviously this is extremely disappointing. Their staff told me that shopify isn't capable of holding box data (like in shopify order attributes or notes or metafields). I will let you decide for yourself if that is true. I don't think this app is very feasible to use because of this limitation with that regard.

Store Using app Total reviews Average rating
Cavallini Co Inc., 10 days 3 4.3
Developer Reply

Thanks so much for the feedback about metafields. We are working to improve order details that are returned to Shopify. The upcoming changes will provide access to a lot more data about the order’s shipping details including box sizes, packing information and much more. Stay tuned!

5 / 5 Share
June 5, 2020

Has a learning curve, but super powerful functionality and customizations. Support has been very helpful and responsive.

Store Using app Total reviews Average rating
igourmet 7 months 1 5.0
5 / 5 Share
March 31, 2020

We've been using this app for months now on one of our sites. So far so good. It requires quite a bit of learning curve to setup but support is super awesome. They won't give up on you until you achieve what you're looking for. This is geared towards complex shipping rules that Shopify's native shipping functionality (and even some shipping rules apps) are not able to provide. Almost any shipping rules requirements you have can be done here. That said, this is for recommended for complex implementations (e.g., large catalog of products that have different shipping requirements, multiple carriers, etc.). We'll be implementing this on our other sites ASAP.

Store Using app Total reviews Average rating
INTO THE AM 7 months 10 5.0
5 / 5 Share
Feb. 24, 2020

ShipperHQ is great! We've used it to solve two big problems. 1. Customers are now able to see real-time estimated delivery dates calculated by Fedex. We previously displayed a "3-6 business days" estimate. 2. We have some products that legally can't be sold in specific states. Restricting this at checkout used to to require complex Shopify Scripts written in Ruby. Setting these rules is much easier via ShipperHQ's admin.

Store Using app Total reviews Average rating
Tecovas 2 months 7 5.0
5 / 5 Share
Feb. 12, 2020

I have been a customer for over ten years. I started using them way back when they only made an app for Magento. It just works, and frankly, I do not believe there is a better app to do the job. Shipping is complicated so the key is in your setup, but once you get it up and running, you will never have to think about it again.

Store Using app Total reviews Average rating
Hybrid Racing About 2 years 3 5.0
1 / 5 Share
Jan. 14, 2020

Has great features. But none of them fully work for shopify. And support team has nothing but excuses. Appointment feature wont work, none of the advanced features. It basically will quote customer then that information is gone. Not posted anywhere, no traceability at all.

Store Using app Total reviews Average rating
Garagistic 2 months 1 1.0
Developer Reply

Hey Garagistic Team, Quentin here, thank you for the honest review. There are definitely pieces of ShipperHQ that we can't wait to bring over to Shopify, and we're working closely with them to make more of our great features like the calendar, timeslots and order view available as soon as possible. We're happy to keep you in the loop on those updates. Even without these additional features, the ShipperHQ core functionality powers the shipping needs and checkout experiences of many merchants of all sizes on Shopify. Happy to pick up the phone and discuss further. - Quentin

5 / 5 Share
Sept. 20, 2019

Through its robust carrier rules and segmentation, we have been able to present competitive shipping options that make sense for both our B2B and B2C customers. The date and time feature is a real differentiator in our industry. Technical support and overall customer service has been extremely helpful; both in the initial setup and overcoming technical obstacles. Great app!

Store Using app Total reviews Average rating
Arbor Scientific 9 months 6 5.0
5 / 5 Share
Sept. 19, 2019

Shipper HQ has been awesome. We have quite a few complex rules for oversize items, geographically restricted vendors, and needed custom rates for a courier. The level of customization we achieve for displaying shipping options at checkout has been exactly what we needed. Whenever we need to adjust dimensional or courier rules the process is simple and quick. Customer service is top-notch as well. Overall we have no complaints.

Store Using app Total reviews Average rating
5 / 5 Share
Sept. 19, 2019

Indispensable. This is the ultimate shipping app. Showing customers the guaranteed delivery date with their rates has cut down on customer service calls and boosted conversion. Dimensional weight calculations are dead-on perfect. Finally... I cannot say enough great things about the level of support. ShipperHQ is the best. We used it for 5+ years on Magento and are so very happy to keep it now that we've migrated to Shopify.

Store Using app Total reviews Average rating
Joanne Hudson Basics About 1 month 4 4.0
5 / 5 Share
Sept. 13, 2019

Great app for live shipping rates. A little slow on loading at checkout sometimes but good for easily integrating UPS and USPS shipping rates on to our website. Visit: avnow.com

Store Using app Total reviews Average rating
AV Now Fitness Sound 4 months 16 5.0
5 / 5 Share
Sept. 12, 2019

ShipperHQ has been a great partner for our front end ecosystem, handling some complex shipping rules and requirements with ease. Their support team is very professional and responsive. I would recommend them.

Store Using app Total reviews Average rating
Bulletproof About 1 year 4 4.8
5 / 5 Share
Sept. 10, 2019

ShipperHQ has enabled us to offer dynamic shipping options with automated ease! The team was very helpful in setting us up, and its been a great tool to work with since then! We've enjoyed this app!

Store Using app Total reviews Average rating
PerfectlyFree 11 months 1 5.0
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