All reviews

Rating Breakdown

  • 5
    96% (100 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 97% (100)
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5 / 5 Share

Nov. 16, 2025

Aditya has been a lifesaver every time I needed help. 10/10 app.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2025

I’ve been struggling with Shopify’s default shipping profiles, I had two hampers (alcohol + non-alcohol) in different profiles and every checkout stacked the two shipping fees. I installed ShipMagic, hoping to find a better solution, and Adiyta from their team truly saved the day. From the moment I reached out, Adiyta was on the ball. They jumped on a call with me almost immediately, listened carefully as I explained that I needed to stop shipping rates from being doubled for mixed-cart orders. Then, he walked me through how ShipMagic’s “rate blending” can be configured to pick the highest of the two rates instead of summing them, exactly what I needed. During the call, Adiyta: Quickly understood my Shopify setup (how I had previously used multiple shipping profiles) Explained how to configure ShipMagic’s rules based on product tags (I tagged my alcohol products “alcohol”) Helped me build a blending rule so that if a customer adds both an alcohol hamper and a non-alcohol hamper, they only pay one shipping rate (and it's not the sum of both — just the higher) Talked me through testing the rules using different shipping addresses (Jersey vs UK mainland) Stayed patient, answered all my questions, and made sure I was confident with the setup Since implementing the rule, everything works exactly as intended: a Jersey customer sees the correct rate for alcohol only; a UK customer doesn’t get offered shipping for alcohol; and mixed orders always generate a single, fair rate. No more overcharging. I can't overstate how much it matters to have an app with fantastic customer support, not just a one-size-fits-all solution, but people who care and actually help you tailor things to your business needs. If you’re running Shopify and want to get real, reliable control over your shipping logic (especially for restricted or mixed-product orders), ShipMagic with Adiyta’s help is absolutely worth it. Five stars without hesitation.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 8, 2025

Amazing experience working with Aditya! We have complex shipping rules and unique cases across multiple products and setup was a breeze with his support! Highly recommend!!

Store

Branch

Using app

14 days

Total reviews

12

Average rating

4.7

5 / 5 Share

Oct. 1, 2025

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2025

Aditya has the most amazing customer service i've experienced in a shopify app. He took the time out of his weekend to jump on a call with me regarding an urgent shippin problem I had and resolved it immediately. The app is top notch as well, couldn't recommend more!

Using app

About 4 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 4, 2025

Every. Single. Time. Aditya from Shipmagic pulls through. I cannot tell you how complicated my shipping set-up can get, and he keeps on performing miracles to ensure that my shop runs smoothly! He truly is the BEST! I literally will never go over to another app - the support Aditya has shown has been 100/10 fantastic. I gladly pay the $14 a month - without it, my shop would be chaos as there is no native way to do what ShipMagic does for us. You can't go wrong with this system!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2025

App support has been fantastic! Aditya has been very patient despite my lack of knowledge and helped set up carrier calculated rates, that we'd almost given up on after attempting previously. Very happy.

Using app

11 days

Total reviews

11

Average rating

4.9

5 / 5 Share

July 9, 2025

Amazing support from Aditya! Very capable developer who can setup very complex shipping logic and rules. Anything is possible with Ship Magic! Many thanks A+++++

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Set this app up today and 100/100 for customer help and experience, I'm sure this is going to help with all of our complicated shipping needs!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2025

Great product with great support

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 27, 2025

App works well and is easy to understand with a lot of options. Support is very helpful and they even wrote a small program for me to help with my situation. Highly recommended

Store

Verada

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2025

Great app with an excellent, helpful support team who does everything to fulfill the customer's needs. Highly recommended!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

May 28, 2025

We absolutely love this app – it’s truly a life saver! It allows us to fully customize our shipping settings just the way we want — including setting free shipping thresholds, choosing which products qualify, and more. The support team is also extremely professional and responsive — most of the time we get help instantly without waiting. We’ve tried many apps before, but none of them gave us the flexibility we needed for managing shipping like this one. Highly recommend it to anyone looking for a reliable solution. Huge thumbs up!

Using app

11 months

Total reviews

4

Average rating

4.0

5 / 5 Share

May 8, 2025

I needed something that would charge 15% of each item's price. They helped me meet my needs and explained it so thoroughly. It is working perfectly and meets every need we had for our complicated shipping process.

Using app

5 months

Total reviews

2

Average rating

5.0

4 / 5 Share

April 7, 2025

Nice app to circumvent a horrendous flaw shopify has.

Using app

3 months

Total reviews

4

Average rating

4.3

5 / 5 Share

April 7, 2025

Great app and even better support. They have added 2 features I requested very quickly. Definitely use this app!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 3, 2025

We've been trying to set up customized shipping rates but Shopify's native backend is very limited. That’s when we came across ShipMagic, and it has become a crucial tool for our business. It ensures we're charging customers the most accurate shipping rates based on their purchases. The customer service is outstanding—Aditya, in particular, has been incredibly helpful, providing quick turnaround times and excellent support. We highly recommend this app to anyone looking for more control over their shipping rates!

Store

TASCHEN

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 14, 2025

We had a very specific and complex set of shipping requirements for our business, and Aditya went above and beyond to ensure everything was set up perfectly. His expertise, patience, and attention to detail made the entire process smooth and hassle-free. The ShipMagic app itself is a powerful tool, but what truly sets it apart is the outstanding support provided by Aditya and his team. They took the time to understand our needs, customized the setup accordingly, and ensured everything worked flawlessly. If you're looking for a robust shipping solution backed by top-notch customer service, I highly recommend this app. Thank you, Aditya, for your dedication and excellent support!

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 12, 2025

Hervorragender Service & schnelle Hilfe! Ich hatte große Probleme mit den Versandkosten-Einstellungen und die Einrichtung der App war für mich eine echte Herausforderung. Zum Glück bietet das Team einen herausragenden Support! Ich konnte sofort einen Termin vereinbaren, und der Kundenservice hat mir nicht nur extrem schnell geholfen, sondern auch alles perfekt eingerichtet. So einen Support wünscht man sich bei jeder App! Absolute Empfehlung – 5 Sterne sind eigentlich zu wenig!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 20, 2025

Extremely useful app to work around Shopify's limitations with multiple shipping locations! Aditya was extremely helpful and instantly joined a video call to help us out.

Using app

About 23 hours

Total reviews

6

Average rating

5.0