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Hi OverStock Products Team, Thank you for sharing your feedback. We’re sorry to hear that you experienced issues while uninstalling the app. After checking, we can confirm that the app has been successfully uninstalled from your Shopify store and your subscription has been canceled. Like any other Shopify app, deleting the app from your store automatically uninstalls it and ends the subscription. We’d love to learn more about your experience and see how we can make it a positive one. We’ve also reached out via email and hope you can get back to us. Additionally, our chat support is available 24/7, so please feel free to reach out anytime—we’re always happy to help. Looking forward to hearing from you soon! Warm regards, Code Black Belts Support Team

Hello Felipa Team, Thank you for sharing your feedback — we truly appreciate your honesty. We understand that the user experience may have felt overwhelming, and we’re always looking for ways to make the app more intuitive and practical for customers. Our team is happy to help customize or simplify the setup to better fit your store’s needs. Please note that you’re still within the 30-day free trial, so no charges have been made. This gives you the freedom to explore everything and see if it’s the right fit before committing. If there’s anything you’d like us to adjust, simplify, or set up for you, just reply to this email or reach out via live chat — our team will be more than happy to help right away. We’d love the chance to turn your experience into a great one! Warm regards, Code Black Belt Product Support Team

Hello Tristar Plants Team, We’re really sorry to hear that your experience with our app didn’t go as expected. It looks like you may have contacted us about canceling your subscription. If you were having trouble setting up the app or getting it to work properly, please know we’re here to help—and we’d have been more than happy to assist! Our support team is available 24/7, and we can even handle the configuration for you, making sure the widget displays correctly on your store. Whatever you need, we’re just a message away. We’d love the chance to turn your experience around. If you decide to give the app another try, you can count on us to support you every step of the way. Also, just to reassure you—since you were on a free trial, no charges were made for the subscription. If you'd prefer to speak with someone directly, let us know a good time and number to reach you. We’re happy to arrange a call or chat—whichever you prefer. You can also reply to any of our previous emails. We hope to hear from you soon! Warm regards, Code Black Belt's Support Team