CBB Shipping Rates Calculator

Hello Premier Car Accessories Team, Thank you for sharing your feedback — we genuinely take this to heart, and we want you to know that we are truly serious about making this right for you. We did run some tests on our end and things appeared to be functioning correctly and the app is getting displayed on mobile devices: https://cdn.phototourl.com/free/2026-06-26-3a63daab-c784-40e5-8ad7-8d9e4d002469.png, but we understand that doesn't always reflect what you're seeing on your side — and we don't want to leave it at that. Also, after reviewing our records, we weren't able to find any previous support requests from your store, which means we missed the chance to step in and help — and that's something we really wish had gone differently. One of our team members has already reached out to you directly, so please feel free to respond to any of our emails, or you're always welcome to send us a new one at [email protected]. We're available almost 24/7 via chat and email, so we'll be ready whenever you are. We sincerely want to turn this experience around and make sure the app is working exactly as it should for your store. Please feel free to share any screenshots, screen recordings, or details about the issue if you are still experiencing one and we'll get on it right away. We truly hope to hear from you — we're here and we're committed to helping. Best Regards, Code Black Belts Support Team

Hello Dianova Team, Thank you for taking the time to leave a review and share your feedback with us. We're delighted to hear that you find the app well-designed overall and that it has been meeting your expectations in other areas. At the same time, we understand your disappointment regarding the Free Shipping Bar and its inability to automatically use the information already configured within Shopify's shipping zones. Your feedback is both thoughtful and valuable. We can certainly appreciate the appeal of having the Free Shipping Bar automatically leverage existing shipping configurations, reducing the need to maintain settings in multiple places and creating a more seamless experience. When designing the Free Shipping Bar, we intentionally chose to keep it simple and fully controllable by merchants. This approach allows users to define their own goals, messaging, and conditions directly within the app, without being restricted by external configurations. As a result, the current setup was created to give merchants maximum flexibility and control over how the bar behaves and is displayed. While the Free Shipping Bar does not currently pull information directly from Shopify's shipping zones, its messaging, display conditions, and styling can be extensively customized to suit different markets and preferences. In some cases, merchants are able to configure the bar in a way that closely aligns with their shipping setup and customer experience goals. That said, we completely understand your standpoint and why having it automatically use existing shipping zone data would feel like the ideal solution. Comments like yours help us better understand how merchants are using the app and where there may be opportunities for improvement. We've shared your suggestion with our team for consideration as we continue to evaluate future enhancements. Thank you again for your honest review, your constructive feedback, and for choosing our app. We truly appreciate your support. Kind regards, Code Black Belts Support Team

Hi Nadia, Thank you so much for sharing your feedback—we truly appreciate you taking the time to let us know about your experience. We’re sorry to hear the app didn’t feel very useful, and we’d really love the opportunity to make it more valuable for you. We’ve checked the app on your store and everything appears to be working smoothly on our end: https://share.zight.com/p9um49Ql Just to clarify the app’s purpose, it helps your customers see their shipping rates early in the cart—as soon as they add an item—rather than being surprised by shipping costs later at the checkout page. Was there anything that felt confusing, missing, or not working the way you expected? Or would you like help with the setup to make sure it’s aligned with your store’s needs? We’re always here and happy to assist. If you’d prefer, we can talk things through over the phone, or you can simply reply to any of our emails—whatever works best for you. We’d love to connect and help ensure you have the best experience possible. We genuinely look forward to hearing from you soon! Warm Regards, Code Black Belts Support Team

Hi OverStock Products Team, Thank you for sharing your feedback. We’re sorry to hear that you experienced issues while uninstalling the app. After checking, we can confirm that the app has been successfully uninstalled from your Shopify store and your subscription has been canceled. Like any other Shopify app, deleting the app from your store automatically uninstalls it and ends the subscription. We’d love to learn more about your experience and see how we can make it a positive one. We’ve also reached out via email and hope you can get back to us. Additionally, our chat support is available 24/7, so please feel free to reach out anytime—we’re always happy to help. Looking forward to hearing from you soon! Warm regards, Code Black Belts Support Team

Hello Felipa Team, Thank you for sharing your feedback — we truly appreciate your honesty. We understand that the user experience may have felt overwhelming, and we’re always looking for ways to make the app more intuitive and practical for customers. Our team is happy to help customize or simplify the setup to better fit your store’s needs. Please note that you’re still within the 30-day free trial, so no charges have been made. This gives you the freedom to explore everything and see if it’s the right fit before committing. If there’s anything you’d like us to adjust, simplify, or set up for you, just reply to this email or reach out via live chat — our team will be more than happy to help right away. We’d love the chance to turn your experience into a great one! Warm regards, Code Black Belt Product Support Team