ShipX ‑ Shipping Rates & Rules
Shipping calculator with custom shipping rules & pickup points
Rating
5.0
feedback
1,179
chart
#241
All reviews
Review RSS Feed
Nov. 12, 2025
Although the app did not meet our needs. Every effort was made to align nonetheless. Very professional and helpful to walk through all the options.
Nov. 7, 2025
Nov. 7, 2025
I just subscribed to ShipX and both Deepan and Nithish were incredibly knowledgable and thorough in helping me get my product shipping details setup. They provided a clear overview of the platform, and were able to address all of my questions. ShipX is a very versatile and powerful solution, and have been very impressed with the level of support and overall customer experience. Highly recommend!
Nov. 4, 2025
This app is still in test mode and feels unfinished. It’s not ready for real users, and I honestly don’t see how it’s a viable option at this stage. It ended up being a waste of my time.
Store
Pookadai Florist Toronto
Using app
8 minutes
Hi there, Thank you for sharing your feedback. I completely understand your frustration and truly apologize for the confusion caused. It seems based on your requirement, our team recommended ShipX after you tried connecting live carrier rates in our other app, Pickeasy. Unfortunately, we didn’t get the chance to guide you through ShipX’s setup process to meet your requirements. Because of that, you may not have been able to explore the full potential of the app. ShipX is fully functional and designed to connect live carrier rates like UPS, FedEx, and others once configured correctly. And, I’d be happy to personally assist you in setting it up as per your store’s needs. If you could give us another chance, I’ll ensure everything is configured smoothly from start to finish. Please reach out to us at [email protected], I’d love to help make things right. Warm regards, Siva ShipX – LogBase Team
Oct. 31, 2025
Store
PVF DEPOT
Using app
1 day
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service :)
Nov. 10, 2025
I really glad full have a person like Deepan, Who was answering all my stupid questions and listened everything clearly and helped me a lot to setup everything to setup my requirements. ShipX is really helpful for all the shipping conditions. And Later on I got one more interaction Durkesh for updating the prices and other conditions, I'm really feeling happy with their support and guidance.
Oct. 29, 2025
Very great assistance support and fast reply. Vignesh help us to start setting scenarios, shipping range and more. Thank you very much!
Oct. 28, 2025
Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!
Oct. 28, 2025
Bindu from customer service promptly understood and resolved my concern about restricting shipping zones for specific product categories. I appreciate the help.
Oct. 24, 2025
Great support - really fast and helpful! Always there to help things run as you want. Thank you!
Oct. 23, 2025
Jennifer was of great help during the onboarding and troubleshooted any of the minor issues we had during our call.
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
Oct. 23, 2025
Durkesh & Deepan did a great job helping us get the app up and running. The setup is usually the hardest part, but they made it easy. We’ve only just started using it, and so far so good. Thanks Durkesh & Deepan!
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
Oct. 22, 2025
Hi, I’m really sorry to hear about your experience with the app. I also noticed that we never received any message or support request from you, and I tried contacting you by email but didn’t get a response. I’d really love the chance to understand what went wrong and personally help you get everything set up the way you need. My goal is to make sure the app works perfectly for your store. Whenever you get a moment, please reply to my email from [email protected] — I’ll respond right away and make sure you’re fully taken care of. Your satisfaction truly means a lot to me. Best regards, Siva ShipX – LogBase Team