ShipX ‑ Shipping Rates & Rules
Shopify app to set shipping rules for custom shipping rates...
Rating
5.0
feedback
1,048
chart
#227
All reviews
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April 3, 2025
I managed to set most of it up, but had a couple questions which customer service were great in walking me through it
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March 31, 2025
Amazing support from Nitish at Ship X. I had a really complicated shipping setup to sort out, and he breezed through it like it was nothing. Super helpful, straight to the point, and instant support when I needed it -couldn’t have asked for better!
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March 31, 2025
I use ShipX app for my drop-shipping Shopify website My Secure Garden. I needed an intelligent shipping rules and rates app which allows me to charge different shipping rates for different products, as well as delivery supplements for heavy and bulky items, and surcharges for specific products being shipped to certain postcodes. ShipX app is a brilliant app for creating tailored shipping rules and rates. Setting up all the shipping rules I needed was complicated but Nitish was available to help me throughout the set up process, and spent several sessions very patiently helping me to set up all the different rates and rules that I require. Nitish's support during the set up process has been excellent and he has provided me with first class service throughout the set up process - always polite and very knowledgeable and fast to understand my requirements. I have been very impressed by ShipX customer service.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 28, 2025
Nithish was very helpful in helping me set up the shipping profiles. Thank you. Had a follow up call with Vignesh who was also very helpful.
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April 2, 2025
Vignesh & Barath is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh & Barath :)
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March 27, 2025
Nithish was very patient and concise. Appreciate his eagerness to help
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March 27, 2025
Durkesh is really helpful guiding me through the app.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 25, 2025
We are very pleased with ShipX team and especially thank you so much Janani for being really helpful and more than that Janani was helped us with zoom meeting in clear step by step guidance. We really recommend it.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 25, 2025
I scheduled a consultation with the ShjpX team and Durkesh was able to promptly address my concerns and provide solutions to the issues I was facing. Very helpful customer service and their app has lots of customization.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 24, 2025
Vignesh was very helpful and resolved my issue quickly and efficiently.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 24, 2025
Great customer support! Bindu was able to quickly identify and fix my issue
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March 24, 2025
Great App, easy to use with great features and great and fast support.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 24, 2025
Very helpful staff. Especially Durkesh and Siva
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 21, 2025
The app is wonderful. It fits our need of the features. I love how they have the shipping rate selection for costumers. The costumer support is superb, especially Vignesh and Rajkumar are super helpful and patient with me to guide me how to use the app. I highly recommend this app and their team. You need help they are always there for you.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 20, 2025
We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products. We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team. While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 20, 2025
The app is easy to use and has all the features we are looking for to calculate shipping cost. Janani on the support team is very knowledgeable of the app and was very helpful in walking me through different settings and customizations.
Thank you for rating our app. We are happy to hear about your positive experience with our product and service.
March 19, 2025
Vignesh helped me solving my issue professionally
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March 19, 2025
Barath made adding our shipping rates super easy! Highly recommend this app.
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March 17, 2025
Great app and amazing support. They're always so quick to help with our setup, really appreciate them!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
March 17, 2025
Great service from Nithish who helped me set up and resolved issues!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.