All reviews

Rating Breakdown

  • 5
    98% (862 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 23, 2023

I was just on a call with Siva and he was super nice and competent! He was able to locate and fix my issues really quickly. Amazing service! Thank you.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 23, 2023

The app works really well, and the support is fast and super professional! I Highly recommend to all stores

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Thanks Sudhan Logbase

5 / 5 Share

Feb. 22, 2023

I would like to share my positive experience with the Shopify app "Shipeasy" and the support representative "Sudhan". I recently used Shipeasy for my e-commerce store, and I have to say, it was a game-changer. The app made it incredibly easy to manage my orders and shipments, and the user interface was intuitive and straightforward. The real standout, however, was the customer support provided by Sudhan. I had a few questions regarding the app's functionality and features, and Sudhan was extremely helpful and responsive. He took the time to understand my concerns and provided clear and concise solutions to my queries. He was patient and understanding throughout our interaction, and I never felt rushed or dismissed. Overall, I'm incredibly impressed with the Shipeasy app and the quality of customer support provided. I would highly recommend this app to any e-commerce store owner looking to streamline their shipping and fulfillment process. Sudhan's exceptional customer service has made me a loyal customer of Shipeasy, and I look forward to using this app for all of my future orders.

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Thanks Sudhan Logbase

5 / 5 Share

Feb. 22, 2023

Settings can be tricky, but the customer service is excellent. Every time I get stuck, it's easy to get an appointment, and the Shipeasy team will set it up for you and test it. I have a scenario that needed different flat prices for each US shipping zone and their team entered all the US zip codes for me. Over time I found a couple of typos, but this was across hundreds of zip codes. My most recent call with Rahul & Siva was very helpful and they fixed an error preventing customers from being able to check out. We tested multiple product configurations to make sure everything was working correctly before we got off the call.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 21, 2023

I can't express my immense gratitude for what Rahul and the team at Shipeasy did for me. After spending months trying to solve a tricky shipping problem on my client's Shopify store, I had all but given up - until this amazing crew stepped in! Not only were they able to swiftly resolve the issue within two days, but their level of professionalism was also truly remarkable. Thanks again!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 19, 2023

Great service. The team (And especially Rahul!) did an excellent job and actually created a feature just for me. 5 stars and highly recommended.

Store

Cozmo

Using app

14 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 16, 2023

Rahul helped me greatly. Very good and fast to the point! Rahul helped me greatly. Very good and fast to the point!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 15, 2023

Great Help, very professional and take the time to assist and explain. I really appreciated to work with Siva.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 13, 2023

Great support! Quickly jumped on a call to solve my issues and help me get the app set up. Very friendly and professional service. The app is intuitive and easy to use.

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Thanks Sudhan Logbase

5 / 5 Share

Feb. 13, 2023

Siva was incredibly helpful on our setup call! Much appreciated. This app has provided a very simple percentage-based solution to a shipping calculation issue we were having.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Feb. 10, 2023

Rahul was a great help with integrating Shipeasy into our Shopify store. The functionality of the app is a lot better than what we have had previously. I would recommend this to anyone who is looking to improve their live shipping rates to their customers.

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 9, 2023

Amazing app and Amazing support, especially Mr. Siva, who provides me a great support and he solved my biggest problem

Store

Orisdi

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Feb. 9, 2023

Siva walked me through the whole process. He also helped me with the carrier calculation API enabling. The whole experience was quick and efficient. I am very satisfied with the help I received.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

4 / 5 Share

Feb. 9, 2023

After a half-day effort on making the setting, I was finally told that it cannot work on the store, no shipping rates are shown due to a Shopify tech issue. Actually, it's not a tech problem, it's one of my location/warehouses that hasn't been verified. However, it's still a good shipping app, convenient to use, fast response.

Store

DEPULEY

Using app

About 23 hours

Total reviews

24

Average rating

5.0

Developer Reply

Thank you for the update! Please feel free to reach out to us if you need further assistance with the app setup, we will be happy to help you anytime! Regards, Logbase Customer Success Team.

5 / 5 Share

Feb. 8, 2023

love it,customer service pretty great and the functions are meet what I want,I would like to recommend this APP to all my business partners

Using app

7 months

Total reviews

6

Average rating

4.8

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

5 / 5 Share

Feb. 7, 2023

Rahul was very helpful with my request. I asked for assistance through chat and immediately got a zoom invitation and he was able to sort out my issue and fix it very quickly. Super happy with the support here. Thank you.

Using app

8 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 6, 2023

Siva helped me a lot setting up Shipping rates ! It works like a charm ! Thanks so much Siva for your help

Store

dynamo+

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2023

The support has been amazing. I have several options that I need to add to my shipping profile, both small parcel and LTL. The support team has been willing to jump on multiple calls to walk me through this. This has been the easiest solution for the products we offer on our website.

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

i got Amazing service by Janani. this App is amazing and working very good. i highly recommended!!! its fits exactly to my needs.

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 31, 2023

Great Support by Rahul , Really Helpful, He went above and beyond and helped in the entire shipping profile setup, international pricing, combined pricing, etc Thanks Shipeasy

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team