All reviews

Rating Breakdown

  • 5
    98% (862 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
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5 / 5 Share

Dec. 19, 2022

The app is great and does exactly what is needed. I am able to add custom and complex shipping scenarios to the checkout. The assistance is very good and they are more than happy to assist with any request.

Store

Tyremen

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

the app works well, you can set up complicated shipping rates based on different products and countries, and Siva is very helpful!

Using app

22 days

Total reviews

5

Average rating

4.6

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Dec. 10, 2022

Rahul was very helpful in fixing our app's configuration. He assisted me in every possible way. I'm grateful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2022

Support was from Shiva brilliant and app did all I wanted. Process of getting help very quick and well explained.

Using app

Almost 2 years

Total reviews

2

Average rating

3.5

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Dec. 8, 2022

Siva was very helpful for setting everything up from scratch for my store. The chat support is also fast for some general questions as well. Great work, good customer service.

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Dec. 8, 2022

Siva was very helpful to fix our setup in the app. He helped me with everything I needed. Thank you!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Dec. 8, 2022

easy to use, and support is too good, recommend everyone use this app rate 5 stars and Siva is very helpful with the app setup.

Store

Heralus

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Dec. 8, 2022

Amazing customer service! Scheduled a call right away with Rahul and got everything installed - it's working perfectly! :)

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2022

a great costumer service and helpful , perfect app ! a lot of thanks ! Janani was amazing and was the best costumers service I have ever seen.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 6, 2022

Siva was very very helpful to us in explaining how the app works and was very patient The app is very flexible and has almost unlimited options

Using app

16 days

Total reviews

4

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! Thank you, Logbase Team.

5 / 5 Share

Dec. 2, 2022

Great app, and has amazing support, I'm totally happy with the features, and special thanks to Mr Rahul, such a dedicated person, who clearly understands the requirement and provided proper solutions. all the best to the team.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 1, 2022

This app has been super beneficial for our more complex shipping rules. I had a support request and was surprised at how incredibly helpful their support team was. Not only did Siva on their support team solve my issue, but they helped educate me further on how to use their app. I recommend anyone getting this app to schedule a zoom meeting and let them show you around because just know all of the features makes a HUGE difference. I deducted 1 star simply because I feel their documentation could have a lot more content. The documentation they have isn't bad it just needs a lot more content since their app is so robust. Thank you Siva and the LogBase team for helping me complete my work WAY FASTER!

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your feedback. We are already working on video based user guides and we will be releasing them by the end of this year. We have not updated the current user guides as we could not get convey all setup details through text based user guides. Thanks for using our app !!!

5 / 5 Share

Dec. 1, 2022

Rahul Sowiya has been an amazing help in setting up my shipping. It was done overnight and I can't believe how easy and professional everything is now!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

Janani was very helpful and she helped me with everything I needed. Things got resolved in a timely manner. Thanks much!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Siva offered awesome support. thanks a lot. He was fast, smart, polite and patient. I can recommend the app. Unfortunately multi-location shipping rules have boundaries.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Got excellent help from Rahul with setting up shipping rates and a general overview of how the app works :-)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

They are always quick to reply and jump on a Zoom call to walk you through things. Great service and a great app!

Using app

7 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Nov. 26, 2022

Really helpful, rahul was full of helpful ideas and made some great changes that will hopefully make my store much more appealing to future customers

Using app

12 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Nov. 26, 2022

I cannot thank the support team enough the app has saved my store and my shipping issues. Thank you Thank you !!!!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 25, 2022

I installed this app and didn't quite feel certain about whether it would meet my needs in creating product & postal code specific rates. For this reason I scheduled a meeting with their Support team which was super easy to do & there were many open times for me to choose from within the day. Speaking with their team I was able to achieve exactly the set up that I needed, they helped to make it very simple, easy and worked with me through it. Very excited by this app's features and the fantastic support team behind me in doing so! Thanks so much Shiva!

Using app

--

Total reviews

1

Average rating

5.0