All reviews

Rating Breakdown

  • 5
    98% (1,028 ratings)
  • 4
    1% (13 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 98% (1,031)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 2, 2025

Janani was super helpful on the support chat and solved my issue in no time at all!!

Using app

12 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

July 1, 2025

Very helpful support!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 30, 2025

Very professional customer service

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 30, 2025

Vignesh was incredibly helpful giving us a tour of the ShipX app and showing how it would help solve our complex Shopify shipping problems.

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 26, 2025

Amazing and fast customer support available! Jenifer was quickly able to troubleshoot and fix the errors I had within my settings. She also provided a detailed explanation of why the issue I had was occuring. Great experience

Using app

5 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 26, 2025

I just got amazing help setting up the app with less then 20 minutes from Vinduja Logbase, she did a really good job! Thanks!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 25, 2025

I haven't used any other shipping apps, however this is far more robust than the native shipping options for Shopify. If you are setting up multiple shipping options for lots of products, this is a great app. And the live chat support has been a life-saver when I'm not sure how something works!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 24, 2025

We have a unique shipping situation that was impossible for Shopify to handle. The team at ShipX is extremely knowledgeable and helped me over a few chat conversations with setting up the correct parameters. Now our store's shipping charges and restrictions behave exactly as needed!

Store

STLLR

Using app

13 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

5 / 5 Share

June 20, 2025

Perfect app that fullfills all our needs. We had some struggles with setting up but Vignesh from Logbase helped us out in a very profesional way. Thanks Vignesh and thanks Logbase

Using app

About 6 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 20, 2025

Janani is a great help, thank youuuu

Using app

About 3 years

Total reviews

8

Average rating

4.1

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 20, 2025

We’ve been using the ShipX shipping app and found it extremely helpful for our logistics and order fulfillment needs. The interface is user-friendly, the features are well-designed, and it has streamlined our shipping process significantly. A special thanks to Durkesh, our support agent, for being incredibly responsive and knowledgeable. His guidance made the onboarding and setup process smooth and efficient. Highly recommended for any business looking to simplify their shipping operations!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 18, 2025

Highly recommend for anyone with non-standard or tiered shipping needs. Shopify's default shipping settings weren’t flexible enough for our requirements, but ShipX let me build out detailed, tailored rules based on product groups, size, volume and destination. Support has also been responsive and helpful when we had questions during setup either via online chat or scheduled Zoom calls.

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 14, 2025

Dukesh is #1, he deserves a raise and promotion. The app is very easy to use and very efficient and friendly. A must for all the shopify websites out there!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 12, 2025

Sevice is excellent! Durkesh is the best! Thanks so much.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 12, 2025

Had wonderful experience with ShipX.Durkesh explained all the scenarios well and had a smooth onboarding experience.Thanks and Recommended for everyone looking to sort their shipping rules.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 11, 2025

Barath helped me on the support. Very knowledgable

Store

My Store

Using app

9 days

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 11, 2025

The agent is kind and she's a big help in setup my shipping rates. Thank you Janani.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 10, 2025

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 9, 2025

Jennifer was very helpful!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

5 / 5 Share

June 9, 2025

Great. Problem solved quickly.

Store

Valul

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.