ShippingEasy
All reviews
Spoke to Bryan, very helpful. Great service!
this is the worse app on the market. Go to print out labels and prints out other customers labels. Terrible
Great customer service. Salesman sold me on functionality that I said is necessary and unfortunately this software does not have it.
These guys answer on the first ring. You can not beat the support. Highly recommended.
We've been using Shipping Easy for about 6 months. Any frustrations I had initially were simply due to Amazon's restrictions on 3rd party apps, which is not the fault of Shipping Easy...and really no big deal now that I understand the intricacies of Amazon. The customer support is AWESOME (thank you, Shaquel)! The system is robust and we are now using it with our Shopify account, which seems to be very streamlined. I noticed someone mentioned they cannot create pdfs, but we print pdfs with Shipping Easy all the time and it works great. I've only seen Shipping Easy go down one time in 6 months, but they seemed to recover quickly and it did not affect our shipments being processed in time (I'll admit, it was a little stressful at first, but resolved in time). Shipping Easy also does regular updates to improve the system and respond to customer suggestions, which has been great! They mentioned that they update coding on a weekly basis. I am happy with the program and excited about the potential once I learn how to use all of the features.
Not a reliable service for a business that needs to do a lot of shipping. The system crashes all the time and at key moments when you need to ship items to customers, the service doesn't work. Also, unless you pay for a subscription, forget about getting any help.
Completely blown away by Shippingeasy's customer service! I was lucky enough to get help from Clyde and Bryan today! They absolutely killed it. So friendly and super kind. They helped solve my printing issue with ease. I love knowing they are a phone call away. No operator options, just directly linked to amazing SE employees! Keep up the stellar work, Clyde and Bryan! :)
Shaq was amazing! She was patient and funny, and clearly knew how to help me. I am grateful for her help.
Bailey and everyone over there at shipping easy are fantastic. I have called them for little things that I feel silly calling for and huge things that they were able to walk me through. They are always nice and make my issue a priority, I am a customer service rep for our business and I really appreciate it when someone treats me the way I treat our customers. When I have to call for help, it is the easiest call to make. Thank you for being Shipping Super Heros.
Just got off the phone with Clyde, over at Shipping Easy Customer Store. We were chatting for over an hour. He answered and solved ALL of my shipping questions. He spend time will updating all of our configurations to maximize the services provided by Shipping Easy. Thanks to his help, we will be able to manage the high sales volume for the upcoming holiday season. Thank you for all your help
Shaquel just made the assist of the year! She's a true and I am thankful she picked up the phone today. I really couldn't ask for better support. Thanks again . . . - mm
This a great app for all of those non-tech-savvy people like me. Works very well and makes your e-commerce store look like a pro. Also integrates with your Amazon store which is a great plus. Tech support is on point, ask for Clyde if you need some help.
5+++ I only wish I'd called support day one as they are awesome. Seriously, after one year of using Shipping Easy and loving it, I finally got around to calling support and they helped me create a list of very specific shipping rules that help our orders sort into the best shipping category saving me and our warehouse hours of manual effort and time. I would not run an e-commerce store without this app. There service is over the top as we are preparing to send thousands of orders to fulfill our recent Kickstarter. Bailey and Jessica and all the others I've spoken to this week ...THANK YOU! GET THIS APP. Suzanne Tucker, Founder, Generation Mindful
Great, great, great app and support. I have called ShippingEasy with 5000 questions and incredibly frustrated and their support is phenomenal. The app is actually super simple, has GREAT categorization for orders, uses a super simple and easy process for label printing and packing lists. All around spectacular product. Highly recommend to all.
I have not been able to log in for over 7 hours. 3 devices, each with 2 browsers, 3 reps, and ZERO resolve. I have deleted cookies, rebooted wifi, restarted the three devices and NOTHING! I get the 2FA code but the screen after password says it cannot be accessed. Where do I put the text code? I am very disappointed. And as much as I hate to change shipping apps after nearly 10 years, I think it time. For those considering SHIPPING EASY! LOOK ELSEWHERE. There support has even gone downhill. They used to be good, real good.
We LOVE this software. Realistically, it has saved us at least 50% total labor hours in processing our orders on Amazon, Shopify, Etsy, Ebay and other e-commerce platforms. In addition, there is one gentleman who works for ShippingEasy that is about the most exceptional customer advocate we could possibly imagine. If we have had any issues, they get resolved almost immediately. We highly recommend this Shipping Software. (Note: we switched from ShipRush, which we had used for well over 5 years. ShippingEasy is a game changer over our previous shipping software.)
Shipping easy has been a great help to us. When I first signed up with them, I was worried they are just another company which wants to do the absolute minimal except in advertisement. But I was wrong. They helped me to set up everything and fully automate my shipping processes. Now, I have been with them for a couple of years. Every time, I had an issue they were here to help me. Today, I had to call them and spoke with Clyde. He provided an excellent support experience which resolved all my technical issue and get everything going. He also did it professionally. As the customer, I would recommend this company to everybody.
Clyde did an incredible job helping me with my packing slip! Everyone there has always been friendly and ready to help in whatever capacity they can! The program itself has improved over time as well, but still needs some work.
ShippingEasy has helped us streamline our shipping SO MUCH! What used to take a large portion of our day now happens in a near instant. Customer service is top-notch, too. Every time we've had a question, they've been there with support to help us through. Highly recommend this app.
BEST SHIPPING APP ... APP NEVER GOES DOWN WE HAVE USED FOR OVER TWO YEARS! EASY TO USE, SIMPLE AND EFFICIENT! Thank you
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