ShippingEasy

April 22, 2020

If I could give zero stars I would. I have lost over $20,000 shipping duplicate orders over a month timeframe bc this integration did not function properly. There are numerous orders on a daily basis that do not properly "speak" to shopify letting them know that the order was fulfilled. For anyone who is using this program, please look out for this error message in your shipping history. We had no clue about looking for this error. We are getting over 20 errors a day, so those orders will look like the order is not fulfilled in shopify. Since finding out about this technical error, we have been having to manually enter tracking numbers. PAIN in the *** , but at least we will not waste anymore money sending out duplicate orders. On top of this, customer service was HORRIFIC. They told me that they did their part and that I would need to contact shopify. This is their integration, they should have a responsibility to ensure that it integrates properly. I have a video on my IG showing the errors. Please check it out and save yourself from making this mistake with this company. @wigdealer Finally after posting on my IG, someone else from the company reached out to apologize for how they handled this situation. He provided terrible service as well. He did not listen to understand but completely listened to give an excuse. He summed this up as "human error". In other words "our" fault for shipping twice. There is truly a communication error with this system and I was done trying to help him see it. All he heard was we shipped twice. BUT we shipped them twice bc some of the orders were not telling shopify that they were already shipped. So when we log into shopify to ship our international orders, these orders would still few orders would show up as unfulfilled and get shipped again. Us not thinking too much into it bc we have hundreds of orders a day. The program should work correctly. We shouldnt have to remember what was shipped in shipping easy and have to go back in shopify and mark it as shipped. This is where integration should come in play. PLEASE PLEASE check your shipping easy shipping history and check for error messages.

April 13, 2020

I was trying to get the settings set up to stop sending out emails for tracking. Our packages had already been shipped by a fulfillment center. I still wanted access to the orders. I contacted online chat, Matthew helped me within 5 seconds figure out where to go, what to do and how to fix it back once I needed the emails for tracking to go back out again. Great job! and I love how knowledgeable Shipping easy customer service always is. Their customer service is top notch every time I contact them either via phone or via chat. They have helped me out of some binds more than once over the years! Great job!

April 7, 2020

Love the automation and ability to set up shipping rules to save time. One rule saves my team at least 30-45 minutes a day. Their support is top notch and quick to respond. Questions are quickly addressed through their Chat option and Matthew in Customer Success is a rock star.

April 1, 2020

We love Shippingeasy! They help us ship like a BIG business, even though we are small biz. They are continually making improvements to their product that allows us to ship even faster and save time & money. The customer services if top-notch. We personally love the Chat option. The Chat employees are not only very knowledgeable, but they are also extremely helpful and willing to go the extra step to help you. We feel like the pricing we get for shipping is the best we can find anywhere. Give them a try! You'll thank yourself. s/o to Melody! Thank you!

March 27, 2020

Tom (with customer service) was super patient and helpful! I wish all customer service representatives were like Tom!

March 26, 2020

We use shipping easy to ship our orders and it is great! Their customer service is amazing, the live chat is super quick and simple. You are always connected with someone immediately to help with any challenge you may have and they are also there to help with any changes you need to make to your account.

March 25, 2020

Great tool to automate shipping, full featured, integrates with many ecommerce platforms and the customer service is top notch!

March 24, 2020

The customer support is phenomenal. The ease of use and connect-ability is amazing. We would definitely recommend this app.

March 12, 2020

Love the customer service I received from Jordon. ShippingEasy is always exploring ways to improve the customer experiance.

Feb. 28, 2020

Shipping easy has been super helpful shipping out my items from my shop, and the support has solved all my questions quickly. Thank you!

Feb. 24, 2020

Shipping easy is the best shipping app we have used to date. I love the features and ease. Great app!

Feb. 21, 2020

I use this app to manage our shipping process through FedEx. The Shipping Easy team has been excellent in helping us match our shipping workflow to theirs. I highly recommend using this app.

Feb. 20, 2020

This AP WORKS! Used to use a different AP that was costly and had periodic issues. Switched to Shipping Easy and no more problems. Works fast and accurately. Reasonable priced too. Also use the email marketing and it WORKS too! Would recommend this to anyone that wants to automate with accuracy. Love it!

Feb. 14, 2020

We use this app to print labels and ship out all of our orders. I was trying to connect a second warehouse and Jordan was extremely helpful!

Feb. 11, 2020

I use this app to to create shipping labels for packages being shipped out. I really enjoy using this app because Matt and Tom are super helpful! I click on the chat box quite often for any questions or concerns and they are always there to help with anything I don't understand or need further assistance on. I definitely recommend this app for anyone who has a lot of outgoing packages so that you can create one barcode for the mailman to scan that scans in all packages at once.

Feb. 7, 2020

I use this app to sync my orders and ship, I haven't used it that much yet. However the customer service is great!

Feb. 6, 2020

I worked with Brandon Harrison today just after installing the application....Knowledgeable isn't a word I would use because the word doesnt carry enough credit!! If I need to ever call back I sincerely hope I get him or another rep just like him

Feb. 6, 2020

Shipping easy has been a pleasure so far. It allows us to ship with easy. We can compare prices from different carriers in a simple single window. It also gives us the chance to do marketing as well. We can email customers coupons if they sign up for email alerts. We can send reminders to shop again if customers haven't visited us in a while. We can send automated emails for customers after making a purchase with a coupon included to come back and shop again. The best part of it all is their customer service. They have a U.S based phone number with English speaking customer service reps that will answer all of your questions. If you don't like to talk on the phone they also offer chat assistance and the good ol' email if you're feeling brave. Thank you Shippingeasy Team.

Feb. 4, 2020

Customer service is great and always helpful when I'm in a bind. The chat function is quick and gets me back on track in minutes!

Feb. 3, 2020

Melody H. was very friendly. She was also very knowledgeable about the website and was very efficient in answering my questions.