Shippit | Shipping & Delivery

April 28, 2024

Not Compatible with Australia Post unless you have an account with credit for Australia Post. Makes a lot of extra work Not Recommended. Very disappointed business owner

Jan. 12, 2024

So far so good. but apparently Lite is a trial but not a free plan. "Your Lite plan trial period ends in 30 days."

Dec. 11, 2023

- doesn't show up for pickups - support does not reply nor do the account managers - promised $300 compensation per missing item but won’t compensate - promised to refund $500 membership 4 weeks ago and still have not received the refund - employee asked me to fight him in person

March 8, 2023

Used to be good - has many issues now - Orders dont sync, products dont sync, When you recreate or import orders that doesnt work, now labels have stop generating when you select multiple orders, try generating labels one by one then all labels dont get generated and some throw error! Help and support slow and not not intutive.

March 2, 2023

We have been using shippit for a year or so now. The integration for orders and local delivery is working well thus far. Updated this review, would be better if the CS was more responsive.

Feb. 25, 2023

Unable to login from within shopify, unable to send orders to shippit, unable to import orders manually. A mess overall.

Sept. 27, 2023

They will charge you massive insurance fees to ship products but once the products are lost, they will make it impossible for you to claim the money. It is much easier and more affordable to use the Australia Post Express Post platform

Nov. 16, 2022

Shippit is by far the most easy to use solution to manage shipments in Shopify. Appealing interface, intuitive layout and competitive rates out of the box. Support has been great as well.

Nov. 3, 2022

Perfect integration with Shopify and awesome support from the team at Shippit. The shippit app allows you to easily connect any shipping provider you would want!

Nov. 1, 2022

Shippit was a really positive breakthrough for our business. Gives excellent rates with major couriers, which allowed us to get a jump on our operational efficiency. The actual app and software is smooth and quite reliable, with little downtime or bugs. David Vogt - excellent customer service, even when it's not necessarily his job. There are some improvements still to be made to increase compatibility between shopify and shippit in the finer details, for example when it comes to syncing product dimensions. To be fair though, this actually stems from a glaring shopify limitation that shippit now has to create a workaround for. Nonetheless, it would be a very useful improvement, and they are supposedly working on it, though haven't made any progress in almost a year. Overall, Shippit has definitely been a positive experience. It is a quick and modern app, and has led to significant cost savings in our business.

Oct. 29, 2022

Great, Easy to use fulfillment service and reasonably priced even at their most basic plan, I recommend this to anyone that is looking for an easily integrated service. But if you want Aus post integrated it can be a bit of a hassle

Oct. 26, 2022

The team at shippit in particular Aaron are amazing at what they do. Our online business has grown seamlessly with the help of Shippit. Being able to track, notify and bulk import orders has allowed us to keep up with increased demand. I couldn't recommend Shippit highly enough

Oct. 20, 2022

Getting setup with the Shippit app was really easy. Our warehouse team loves the software! Their pick and packing process is now much faster due to the features of Shippit.

Sept. 27, 2022

We've been using Shippit for over 2 years now and we're very happy. We're a small business, so we needed a fast way to compare shipping costs and delivery times for every single parcel. Shippit is easy to use. We can find what we need in seconds. It saves us so much time & money.

Sept. 26, 2022

We have now been on Shippit with booking over 4000 parcels a month for over two years. We've tried others, nothing compares for e-commerce. Shippit best platform, easiest to use and best pricing. I now tell anyone who approaches us for freight or website etc. - it it doesn't link with Shippit, I don't want it.

Sept. 19, 2022

The Shippit platform is great and easy to use. I really like how they provide some courier options such as: TNT, Fastway and Couriers Please. Unfortunately they have over promised and under delivered. Their integration doesn't allow us to ship DG items. Also the Australia Post My Business Integration keeps getting pushed further and further back.

Sept. 11, 2022

App works great. Saves so much time and has simplified our process. Regular updates help keep everything running smoothly.

Sept. 8, 2022

I've used this app since starting my business and while I've found some aspects good - multiple courier options, easy to use platform, instant booking for same day collection (potentially) and reasonable shipping rates. However, the negatives can't be ignored either. While you used to be able to chat with a customer service rep they were very unlikely to be able to assist with anything other than follow up with the courier company on your behalf which did save some time for you as the business owner, on occasion. Now they've all but removed Live Chat which to be fair was often pointless for locating missing packages (you could get the same info from the actual courier dashboard) but was handy for assisting with platform issues when I started out. I'm assuming the removal of Live Chat is a cost thing but it makes it impossible to get immediate assistance and even when someone does open a chat with you, you could wait up to 10-15minutes between sending a message to being responded to, yes, each question/message not including the initial queue time. Another negative is the long delay (2-3months in some cases) between sending a shipment and the supposed additional courier charges being charged to your account. You're totally unable to dispute/avoid the charge unless you either significantly overestimate the cost of shipping or you weigh and photograph each order keeping a record of dates etc. But even then there can also be a 'manual handling' fee from some couriers (so forget sending anything slightly fragile) which you have no way of disputing at all. This significantly impacted the courier services I could offer my customers. I may as well get an account with my preferred courier - something I am considering. Oh and don't even bother trying to get any sort of compensation for couriers damaging or as in one case eating the gift you've sent! While I understand Shippit are company to make money (like all of us) it's also a service and it's frustrating that they happily bump you up into the next subscription tier but you have no way of going back down if your sales are slow or you need to pause your store, for whatever reason, unlike Auspost where you simply get charged more if you haven't shipped a certain volume. Also agree with other reviewers here - the Auspost integration is all but useless. And the more recent integration with Shopify just doesn't seem to work as I still have to open the Shippit platform to send orders which I have to double check thoroughly as often if I'm resending a recurring order through to Shippit I will find there are multiples of the same order with each refresh! So unneccessarily time consuming. It seemed to work much better without the latest integration. And I still can't get the instant print integration to work as there is no option to adjust the size of the default label printout despite using standard labels/sizing etc and any time I've requested assistance I'm just re-sent a link to the same instructions. There really doesn't seem to any technical understanding from the reps on troubleshooting this. Overall, there are some good points with using Shippit (potentially same day collection but that probably has more to do with my local courier who is gruff but almost always collects the same day even if I book at 3pm) and I still do use them but only because the alternatives aren't able to offer anything different/better yet (sadly) for my current business. However, their customer service is appalling and it only seems to be getting worse. I will be using either Auspost for my next business as the headaches just aren't worth it.

Sept. 4, 2022

we have been using Shippit for years. Their software is good however customer service for businesses is shit. We are about to change our shipping provider.

Aug. 23, 2022

Simple integration with Shopify. Gives a good level of control over freight and delivery. Works well and easy to implement.