Shippit | Shipping & Delivery
Shopify Shipping Australia | Multiple delivery options
Rating
3.3
feedback
123
chart
#4,006
All reviews
Rating Breakdown
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Nov. 6, 2019
Shippit and couriers please sucks big time!!! only been with them for 2 months and encountered tons of problems, thye lost our parcel on our 4th delivery, and no one was helpful at all. PLS STAY AWAY FROM THIS COMPANY AND MOST IMPORTATNLY COURIERS PLEASE! though they seem to be cheap, but thier services are the worst, they dun wait for customers at all, they knock ur door once, if u dun asnwer straight away, boom, they are gone! many more bad experiences!
Hi, so sorry that you've had this experience. Poor delivery experiences like this are the exact opposite of why we exist so we would really like to help you get the best outcome. Please email us with your store name at [email protected] so we can take a look at your current set up and recommend other courier services for you to use.
Sept. 10, 2019
We had the worst experience ever from this company. Their own system lost our orders and despite us repeatedly asking they took a month to resolve it. They are very hard to contact and the system is full of bugs. We moved to Easy Ship which so far seems much more professional and the system is a million times better.
April 14, 2019
No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).
Thank you for the review and I'm sorry to hear about your experience. I can't see any support enquiries from 'White Sands' so can you send your full request to [email protected] so our team can get back to you ASAP.
Jan. 8, 2019
I used to be subscribed to Shippit and was quite happy with their service. But now I have moved countries and I had to cancel my previous account and reopen a new one due to my email stopped working. Since then, I have used them twice as I go, and so far they have completely lost one of my parcels and the other one is getting delayed for pick up. Their customer service is quite inefficient as they only allow chat and keep changing the person who looks after you plus they have to liaise with the courier companies and always take a long time to get back to you if there are any issues with your deliveries. At the moment very frustrated with their service unfortunately.
Sept. 1, 2018
CONSTANT ISSUES! - They also do not work weekends for help and support so you are stuck all weekend not being able to get orders out for the week! FRUSTRATED
Sept. 17, 2017
Too hard to do business with and unprofessional. User interface is very basic and lacks key fulfillment functionality. They also demand to see your current pricing contract with your suppliers. If you want to do business the right way use SHIPSTATION, They are the leaders. We tried with you, but you failed us! Thank You