All reviews

Rating Breakdown

  • 5
    56% (48 ratings)
  • 4
    10% (9 ratings)
  • 3
    2% (2 ratings)
  • 2
    5% (4 ratings)
  • 1
    26% (22 ratings)

Reviews with Text

  • 100% (85)
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1 / 5 Share

Sept. 10, 2019

We had the worst experience ever from this company. Their own system lost our orders and despite us repeatedly asking they took a month to resolve it. They are very hard to contact and the system is full of bugs. We moved to Easy Ship which so far seems much more professional and the system is a million times better.

Using app

24 days

Total reviews

4

Average rating

3.0

1 / 5 Share

April 14, 2019

No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).

Using app

1 day

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for the review and I'm sorry to hear about your experience. I can't see any support enquiries from 'White Sands' so can you send your full request to [email protected] so our team can get back to you ASAP.