Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.0
feedback
291
chart
#113
All reviews
Review RSS Feed
Nov. 2, 2017
Super happy with Shippo, the app does what it's supposed to, and every experience with the customer support has been a productive and positive interaction. I've had crappy experiences with a few other app developers, but Shippo isn't one of them and I'm happy to share my experience and hope others have a similar experience. =)
Oct. 24, 2017
This is the fastest ap we have found to print complicated labels with every box being a different size and weight. They were recently able to fix a glitch we were encountering and followed up on it after completion which was nice. We do heavy volume and their ap is twice as fast as the other few we have tried. When you have hundreds of labels to do that makes a big difference. Also their negotiated international rates with DHL are quite good. Better than I was able to get on my own.
Oct. 13, 2017
Shippo has been so easy to use and their customer service is fantastic! I would recommend Shippo to anyone!
Sept. 29, 2017
Just amazing support and easy to use multichannel solution with CN22 support etc. A must for any real company!
Sept. 28, 2017
I love Shippo. It's made shipping much easier than any other system I've used and the postage pricing is much better than Shopify.
Sept. 20, 2017
I had an amazing experience with Shippo's customer service! They followed through fixing a software interfacing issue between themselves and a third party app called Webinterpert.
Oct. 23, 2018
Great app! Easy to do what I need, support is quick when I need it. Seems to be improving all the time
Sept. 15, 2017
What a great app!!! Works perfectly and makes shipping a breeze. The support is second to none. Always fast to respond and very professional. Would recommend Shippo to anyone!!! Thank you.
Sept. 7, 2017
I've had to ask a few questions to their support team and I always get a fast and great response. Awesome customer service.
Sept. 7, 2017
We were happily using Shippi UNTIL... we ran into a problem. Then no customer service support only through email and they just blamed UPS for everything. As a customer, you get stuck in between the carrier who has not access to the app blaming Shoppi and Shippo who just keeps saying "Look at this error! This is the the carrier's fault!" After trying to resolve this for more than a week going back and forth back and forth back and forth between UPS and Shippo, we are giving us. Not sure what other apps are better but we are certainly not able to, even if we wanted to, use Shippo because they just failed to provide the customer service. We have disappointed customers and it is really affecting our business. We have no choice but to stop using the app .
June 29, 2017
Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!
June 22, 2017
Works sometimes but can be spotty, professional discounted rates are not always applied even though I'm logged in. I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to another service, explanation below). The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds. I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along. WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process. I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually. Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!
April 27, 2017
Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.