Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
3.4
feedback
270
chart
#612
All reviews
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Sept. 29, 2017
Just amazing support and easy to use multichannel solution with CN22 support etc. A must for any real company!
Sept. 28, 2017
I love Shippo. It's made shipping much easier than any other system I've used and the postage pricing is much better than Shopify.
Sept. 20, 2017
I had an amazing experience with Shippo's customer service! They followed through fixing a software interfacing issue between themselves and a third party app called Webinterpert.
Oct. 23, 2018
Great app! Easy to do what I need, support is quick when I need it. Seems to be improving all the time
Sept. 15, 2017
What a great app!!! Works perfectly and makes shipping a breeze. The support is second to none. Always fast to respond and very professional. Would recommend Shippo to anyone!!! Thank you.
Sept. 7, 2017
I've had to ask a few questions to their support team and I always get a fast and great response. Awesome customer service.
Sept. 7, 2017
We were happily using Shippi UNTIL... we ran into a problem. Then no customer service support only through email and they just blamed UPS for everything. As a customer, you get stuck in between the carrier who has not access to the app blaming Shoppi and Shippo who just keeps saying "Look at this error! This is the the carrier's fault!" After trying to resolve this for more than a week going back and forth back and forth back and forth between UPS and Shippo, we are giving us. Not sure what other apps are better but we are certainly not able to, even if we wanted to, use Shippo because they just failed to provide the customer service. We have disappointed customers and it is really affecting our business. We have no choice but to stop using the app .
June 29, 2017
Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!
June 22, 2017
Works sometimes but can be spotty, professional discounted rates are not always applied even though I'm logged in. I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to another service, explanation below). The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds. I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along. WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process. I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually. Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!
April 27, 2017
Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.
April 7, 2017
We used to love shippo, works well with DHL. But integration with UPS is quite bad and customers service is not helpful at all.
Feb. 7, 2017
This app is generally good if you would like to add additional insurance to your packages. However, it's not so convenient in other aspects. First, there is a delay in loading the orders, therefore if you receive an order and you wish to print the label 10-15 minutes later, it won't be available yet. Also, there is no Fedex discount for shipping through Shippo, you can only use your own account which is not really that useful
April 23, 2020
I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty app with even worse customer service. -------Previous review below------- I've been using Shippo for over a year now. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs. Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.
Dec. 17, 2016
Love this app. Much better than other shipping apps. Works great, we've been using it since last summer. I highly recommend this app.
Nov. 19, 2016
My favorite shipping app so far! I'm new to shopify but shippo has been making the transition pretty easy. We started using it with our squarespace orders and kept it up when we came over to shopify. Very easy to set up UPS accounts and immediately works with our zebra label (unlike stamps.com or ups site!!!) My only complaint and reason for the 4 stars would be that you can't enter multiple packages for one order. I called and they did in fact confirm. So for retail orders it's fine but for our wholesale shipments, most are multiple boxes and we have to create the label on the UPS site which is more difficult to read and just doesn't look as nice as the shippo labels :( https://lovewilddesign.com/