All reviews

Rating Breakdown

  • 5
    68% (198 ratings)
  • 4
    7% (20 ratings)
  • 3
    3% (8 ratings)
  • 2
    4% (11 ratings)
  • 1
    19% (55 ratings)

Reviews with Text

  • 96% (280)
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5 / 5 Share

July 12, 2018

Great app with seamless Shopify integration! Shippo keeps shipping simple and helps to save time on creating labels. I've also only had great experiences with customer service!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2018

Love this app. This has been the one and only shipping app I have used since opening my online store. Any questions are always answered right away. Works seamlessly with shopify themes and it's easy to create and print shipping labels.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

1 / 5 Share

June 29, 2018

I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.*** Simply uninstalling the app doesn't work as far as they are concerned. You have to log into the account that you set up and cancel your account. Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out. You guys need to install a delete my account option on your "support" site. I will be forwarding my complaint to Shopify as well. If there was a no star review, I'd give you that!

Using app

About 16 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

June 28, 2018

Super easy to use, seamless integration with my Shopify store. Their support team is excellent- very helpful and tons of follow up if there is ever a question or issue!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2018

I've been using Shippo for approximately 2 years for all my USPS domestic mail (plant-based skin care products shipped from Canada in cooperation with a 3rd party brokerage firm), and I'm very pleased. Integration with Shopify is a breeze (recipient address and order data in; tracking number out), and postage pricing is the best I've encountered, so far. I also appreciate that it can accept and understand metric units -- when comparing options, I noticed Shipstation can't, ridiculous since most of the world operates in metric! Anyway, TLDR: I highly recommend Shippo =-) My only complaint is that insurance doesn't automatically include the cost of shipping. Insurance values (in CAD) are entered on one page, shipping rates (USD) are on the following page... it's not intuitive to go back to the previous page and increase the insurance value to include the cost of shipping in USD (converted into CAD, so everything matches). I found this out the hard way when I needed to claim through shipsurance and only got reimbursed for the value of the products. Adding the price of postage automatically would make sense. (june 28)

Using app

About 2 years

Total reviews

13

Average rating

4.5

5 / 5 Share

June 20, 2018

Simply superb! I've been using the app for over 6 months and it's been a pleasure. Easy fix if you have multiple boxes for a single line item- as some products ship in two boxes. Ever need an extra label for an order? Solution is here! Support is highly responsive. Would strongly recommend this app for a more flexible label solution. Oh- and my FedEx account ties right in with same discounts!

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 19, 2018

I've been using Shippo for a couple months now & absolutely love it!! It has made shipping very easy. It's easy to use & I've only had to contact support once & was taken care of quickly. It has a few options that we didn't have before & now has me spoiled. I would hate to go back to the program we were using before!

Using app

About 2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 1, 2018

We really love this app and very happy to have it install on our website. www.charlenesstyle.com

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2018

We have been using Shippo of a couple years on our 3 Shopify stores. It is working great and allowed us to get out of Stamps.com. Great app!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2018

Shippo is extremely easy to transition to and use! The customer service had patience for all of the tedious questions that I had for them! I highly recommend Shippo :)

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2018

We've been using Shippo for a few years now and it's saved us much time and money. In addition, we've been having difficulty setting up our UPS account with our Shippo/Shopify account and Adam, at Shippo, was able to link it up for us. So happy with the service. Excellent app!

Using app

About 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

May 10, 2018

This software does exactly what we need it to! Super simple to set up, connect to our Shopify store and sync with existing orders. I love that it automatically exports the tracking numbers into our Shopify email notifications to customers (saves a lot of copy and pasting). I also love that it doesn't require a subscription, you only pay a small fee for what you use. We are using FedEx One Rate as our primary shipping service. I've had difficulty finding software compatible with FedEx One Rate but I'm psyched Shippo can support it!

Using app

3 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 9, 2018

Easy to use. Great for shipping USPS packages insured. The only time I needed support, it was quick and friendly.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2018

SHIPPO responded quickly to my email and advised me that they were already aware of the problem and working on it. The problem was cleared up by mid day.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2018

Requesting support would usually take long but not at all, it was a very fast response and they were very helpful!

Store

Monrow

Using app

Over 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

April 26, 2018

Shippo works well for all of our shipping needs.

Using app

7 months

Total reviews

8

Average rating

5.0

1 / 5 Share

April 24, 2018

Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling. Entered all required information and the app reformatted some lines after refreshing without displaying any errors. Tried maybe 20 variations of names addresses phone numbers, but nothing worked with zero error messaging. Uninstalled

Using app

4 minutes

Total reviews

2

Average rating

1.0

5 / 5 Share

April 17, 2018

App works great for what we need. Good customer support - that's important!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2018

This App has been working great for us so far and integrates seamlessly with both our Shopify site and Return Logic- which is our return App. Although we are new to the program and I can't comment on long term use, I will say that the Customer Service has been very good and fully engaged with getting us set up.

Using app

13 days

Total reviews

2

Average rating

5.0

4 / 5 Share

April 9, 2018

When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books. Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem. Otherwise, Shippo is absolutely fantastic.

Using app

Over 1 year

Total reviews

5

Average rating

4.0