Shippo ‑ Simplified Shipping

March 13, 2018

LOST A TOTAL OF OVER $1000 WITH THEM ALREADY. But really though.... is this a real company or are they just con artists? Let me first start by saying this app worked pretty well for a short period of time. That is... until I started getting "surcharges" that were supposedly passed on to me from USPS. Apparently USPS thinks my packages, they weigh less than 10 oz are actually 13 lbs in some cases. Naturally they blamed these surcharges on USPS. I've switched carriers and haven't received any at all. I've asked for the proof that these charges are coming from USPS and I've yet to received any. I've asked for proof that my disputes have actually been submitted to USPS and I've yet to receive those either. These guys are quick to take your money but beyond that it's almost impossible to get any real answers. Customer service is slow to respond and there's no phone number to contact them. Their promise of responding within 4 hours is complete garbage so don't listen to that mess. Short of me flying to San Francisco and knocking on their office door, (Which I think is actually only a basement with two people in it) I'm pretty sure I won't be hearing any real answers anytime soon. BE WARNED. FIND SOMETHING BETTER. UPADATE* It's now been over a another month and a half since my last review. No updates were given and I had to send an email to them AGAIN to get an update. Asked for proof that these charges were actually coming from USPS and they refused to provide them to me.

Jan. 30, 2018

DO NOT USE THIS APP!!!! If we could give this app -100 stars, we would. We started accumulating hundreds of dollars of auto-billing charges with our carrier because this app failed to print manifests properly. I reached out to support staff numerous times to fix this issue. They don't reply with a solution but a generic answer that they are looking into it. After giving them few months to get this issue fixed, they still didn't come up with a solution. There are so many other issues such as refunds being rejected that these guys are just unwilling to fix. After having so much patience with them, they have given us no choice but to switch to another app. Also at the end, they blamed us for accumulating the auto billing charges because we continued to use their app. They always told us they're looking into this issue. If they had told us even after a week that they have no intention of fixing this, we would have moved on to another app A LONG TIME AGO. They clearly have no care for their customers.

Jan. 29, 2018

Works great! Love that I can get a scan sheet for my post office by using this app for printing Shopify & Amazon orders. I had an issue with my account not working for some odd reason. Customer service took care of it right away!

Jan. 27, 2018

They have awesome prices, however. My 1 star review is because of the following reasons. Cons: 1. When creating multiple packages, it only lets you choose 1 size/shape box for ALL of the shipments your checkmarked. So If one of those in your list was an envelope and the other is a 10x10x6 box...you only select one size and it puts them all as that type of container. So you can only batch print shipping labels that are the same size/shape container. 2. It does NOT add the weight of the box/package to the weight of your product and come up with a total! It's ridiculous because if your product has the weight in Shopify, Shippo only brings over the weight of the product, and not the box plus the product. So technically every shipment is under weighed. 3. You cannot edit or remove easily from the batch printing like you can with shopify. Pros: They are cheaper than Shopify and Shippingeasy. Summary: I keep them installed as a back up in case there is a really outrageous price quote for a box of mine and I generate them individually and manually override weights. Sometimes they are up to 3 dollars cheaper than most other places. I am hoping for one day that they will really care about this side of the business and make the tool really useful. But when you contact the company they say things like, Well thousands use us and have no problem with this, only you do. And, that is not the direction the company is going, we are wanting to sell our API to USPS, not become the best UI for shipping through us in Shopify. So, that is some of the reason that they don't really care if we don't like their UI. It doesn't matter to them. P.S. I have had their software installed for 3 years...nothing has changed in that time...so...I'm looking for another permanent solution. I wish Shopify would come up with cheaper rates and I would just use them. They seem to have understood completely what we need, but their rates sucks. Hope this review was helpful.

Jan. 5, 2018

Great app, friendly support, highly recommend! -Lauren laurensallpurpose.com

Dec. 15, 2017

The packing list has incorrect details. It shows negative amount on the unit price.. duhh? Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.

Dec. 15, 2017

I've been using it for one evening. Things I like: USPS prices. The cost for USPS labels on Shopify have always equaled USPS prices on Amazon, penny for penny. Thus, I never thought it was possible to get USPS prices any lower....but I was wrong. Shippo's cost for USPS labels is SIGNIFICANTLY lower. Another thing I like is that Shippo can print (optional) the order number on the label. -------------------------------------------------------------------------------- What I don't like: I wish they didn't print the date on the label. It's not necessary. Nobody else does. Problem is, sometimes my post office complains if the date is off by 1 or 2 days....but that's doesn't mean it's not worth 5 stars. You can't enter the pkg weight as pounds and ounces....only decimal. My scales all read something like 3 lb 7 oz. What's that in decimal? Heck if I know....3.3? 3.4? I dunno.... I'm having some difficulty getting my own UPS account attached, but I think that's my issue, and not Shippo's. We'll see how well they work with resolving this with me....but for now....this app is 5 stars.

Dec. 12, 2017

Definitely a must have for bulk creating your shipping labels. The commercial shipping rates are pretty good, but Shopify own shipping label rates are even better for USPS (if you use it and are okay with fulfilling orders one at a time). It is extremely user friendly and onboarding any employee to create labels is easy. A must have for sure for your shipping needs.

Dec. 10, 2017

Shippo has been a great tool for us to help with shipping. I recently ran into a snag, and Amanda from support quickly took care of it for us.

Dec. 8, 2017

The interface is very easy to use, but the rates are mediocre compared to other apps, I am using XPS for my shipping now, the rates are much better. They get 3 stars for being easy to reach and good customer service, seem like good people over the , hopefully the rates will reflect it someday.

Dec. 7, 2017

AMAZING!!! SO MUCH BETTER THAN SHIPSTATION!!!!!! I've been using shipstation with constant headaches - error messages, issues with the carrier integrations... I am so happy I took the time to make the switch!!! Could not recommend Shippo enough. It's such a refreshingly simple and intuitive interface. It has all the features and auto-filling you need to make the whole thing run smoothly. If there's one thing I'd change, it would be better ways to combine or split shipments - this is commonplace and the 'help articles' recommend workarounds, not real solutions.

Dec. 5, 2017

Easy to use and great shipping rates!

Nov. 24, 2017

Shippo is great, It syncs up easily, gives me better prices than Shopify's built in shipping. They have great support, answer quickly and follow up to make sure everything's alright.

Nov. 16, 2017

I LOVE this app. I've been using it for over a year and it almost always works like a charm. I recently had a small glitch where my orders weren't syncing. The very helpful Rebekah helped me solve it quickly and now everything is back to normal. If you have a Shopify shop, you need this app to make shipping easy and efficient. Love it! Anne at Zinnia Folk Arts

Nov. 12, 2017

I seriously have NO idea how I lived before finding Shippo. The EASIEST app to use and it saves me soooo much time. Their customer service staff is also super helpful and assist you with any questions or concerns in a timely manner. You’re actually talking to a human being, which makes communicating a breeze. I’d recommend this app to anyone with an online shop, especially if you shop out multiple orders on a regular basis!

Nov. 10, 2017

Highly recommended. I was copying and pasting customer info into UPS.com before. Easy integration with UPS, billing our existing account, and Shopify. The orders are automatically fulfilled with tracking info. Works flawlessly! 5 stars

Nov. 8, 2017

Absolutely magnificent! Easy to install, easy to use and incredible response from support if you need it!! Highly recommend!

Nov. 2, 2017

Super happy with Shippo, the app does what it's supposed to, and every experience with the customer support has been a productive and positive interaction. I've had crappy experiences with a few other app developers, but Shippo isn't one of them and I'm happy to share my experience and hope others have a similar experience. =)

Oct. 24, 2017

This is the fastest ap we have found to print complicated labels with every box being a different size and weight. They were recently able to fix a glitch we were encountering and followed up on it after completion which was nice. We do heavy volume and their ap is twice as fast as the other few we have tried. When you have hundreds of labels to do that makes a big difference. Also their negotiated international rates with DHL are quite good. Better than I was able to get on my own.

Oct. 15, 2017

Very happy with Shippo and with Rebekah!