Shippo ‑ Simplified Shipping for Shopify

Shippo ‑ Simplified Shipping

Simplify shipping, save, and grow your business
Rating
4.2
Feedback
283
Reviews
Chart
#300
Shopify

All reviews

5 / 5 Share
Aug. 21, 2018

Been using them for over a year and it works great for US domestic USPS shipments. Their DHL rates are not bad either for international. Any questions we had customer support always answered in a timely manner.

Store Using app Total reviews Average rating
Vrge Over 1 year 5 5.0
5 / 5 Share
Aug. 17, 2018

We've been using Shippo for more than a year. It is pretty straightforward but does not give any leeway for resetting refunded shipments. What was incredibly frustrating was that there is no way to contact support real-time and they do not respond to emails. Update: It turned out that they did not receive my inquiry - and Amanda immediately sorted out my issue. She gave me three workarounds to my problem which I greatly appreciate.

Store Using app Total reviews Average rating
The August Tree 9 months 4 4.0
5 / 5 Share
Aug. 8, 2018

We've been using Shippo for a little over two months. It works outstanding for USPS domestic shipments. Reviewing rates, paying for label, downloading label, printing label seemed too many steps at the beginning but now it has become part of our work flow; and it works well. We do like to recognize the service support and technical team. They are truly customer focused and took immediate action when we had issues to sync orders between Shopify and Shippo, and with downloading the correct sender address. Well done! Thank you...

Store Using app Total reviews Average rating
Newcreationdemo 2 months 1 5.0
5 / 5 Share
Aug. 8, 2018

Great app. Very user friendly and great customer service!

Store Using app Total reviews Average rating
June Ruby Over 3 years 1 5.0
5 / 5 Share
Aug. 3, 2018

Been using it for 3 years now and am very satisfied. Customer service is fast and responsive, and the interface is excellent. It's actually easier for me to scan my unfulfilled orders in Shippo than Shopify (sorry Shopify).

Store Using app Total reviews Average rating
Shendrones Over 3 years 1 5.0
5 / 5 Share
Aug. 2, 2018

Great app to help our shipping department save time and money. Highly recommend this app ! www.lasersandlights.com

Store Using app Total reviews Average rating
Lasersandlights Com Over 2 years 5 5.0
5 / 5 Share
Aug. 1, 2018

Shippo has worked well for us when we need to ship an order that wasn't placed directly from our website's Shopify store. Easy to work and quick. We did have a few issues that were quickly resolved by the Shippo Help crew. They were very responsive and even helped take care of a problem that had more to do with our computer system than the Shippo app. Definitely would recommend Shippo.

Store Using app Total reviews Average rating
Usbells Over 1 year 1 5.0
5 / 5 Share
July 17, 2018

Very pleasant experience with customer support. I use the app a lot for international and domestic shipments. Had to process a refund for some labels after some errors. I went ahead and wrote an email to customer support and they got the issue resolved within less than 24hrs. Will definitely keep using the app! Thanks for your fast response, Rebekah!

Store Using app Total reviews Average rating
Eurocustomspr About 2 months 1 5.0
5 / 5 Share
July 8, 2018

Love this app. This has been the one and only shipping app I have used since opening my online store. Any questions are always answered right away. Works seamlessly with shopify themes and it's easy to create and print shipping labels.

Store Using app Total reviews Average rating
Puck Abby Over 2 years 5 5.0
1 / 5 Share
June 29, 2018

I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.*** Simply uninstalling the app doesn't work as far as they are concerned. You have to log into the account that you set up and cancel your account. Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out. You guys need to install a delete my account option on your "support" site. I will be forwarding my complaint to Shopify as well. If there was a no star review, I'd give you that!

Store Using app Total reviews Average rating
Portal 108 About 16 hours 2 3.0
5 / 5 Share
June 28, 2018

Super easy to use, seamless integration with my Shopify store. Their support team is excellent- very helpful and tons of follow up if there is ever a question or issue!

Store Using app Total reviews Average rating
Jessicamrocks About 4 years 1 5.0
5 / 5 Share
Aug. 20, 2018

I've been using Shippo for approximately 2 years for all my USPS domestic mail (plant-based skin care products shipped from Canada in cooperation with a 3rd party brokerage firm), and I'm very pleased. Integration with Shopify is a breeze (recipient address and order data in; tracking number out), and postage pricing is the best I've encountered, so far. I also appreciate that it can accept and understand metric units -- when comparing options, I noticed Shipstation can't, ridiculous since most of the world operates in metric! Anyway, TLDR: I highly recommend Shippo =-) My only complaint is that insurance doesn't automatically include the cost of shipping. Insurance values (in CAD) are entered on one page, shipping rates (USD) are on the following page... it's not intuitive to go back to the previous page and increase the insurance value to include the cost of shipping in USD (converted into CAD, so everything matches). I found this out the hard way when I needed to claim through shipsurance and only got reimbursed for the value of the products. Adding the price of postage automatically would make sense. (june 28)

Store Using app Total reviews Average rating
Justthegoods About 2 years 15 4.5
Developer Reply

Hello, Thank you so much for your thoughtful review! We're thrilled to hear that Shippo has helped you manage your store orders more efficiently and reduce your shipping costs — that’s exactly what we aim to do. If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new Thanks again for being part of the Shippo community! – Shippo Support

5 / 5 Share
June 20, 2018

Simply superb! I've been using the app for over 6 months and it's been a pleasure. Easy fix if you have multiple boxes for a single line item- as some products ship in two boxes. Ever need an extra label for an order? Solution is here! Support is highly responsive. Would strongly recommend this app for a more flexible label solution. Oh- and my FedEx account ties right in with same discounts!

Store Using app Total reviews Average rating
The Birdhouse Chick 2 12 months 4 5.0
5 / 5 Share
June 19, 2018

I've been using Shippo for a couple months now & absolutely love it!! It has made shipping very easy. It's easy to use & I've only had to contact support once & was taken care of quickly. It has a few options that we didn't have before & now has me spoiled. I would hate to go back to the program we were using before!

Store Using app Total reviews Average rating
Andybowman About 2 months 2 4.5
5 / 5 Share
June 13, 2018

I've been using Shippo for several years and recommend it to everyone I know! Prompt and efficient support when needed!

Store Using app Total reviews Average rating
Thevintageartistry Over 2 years 1 5.0
5 / 5 Share
June 1, 2018

We really love this app and very happy to have it install on our website. www.charlenesstyle.com

Store Using app Total reviews Average rating
Heygirl01 Over 2 years 2 5.0
5 / 5 Share
May 31, 2018

We have been using Shippo of a couple years on our 3 Shopify stores. It is working great and allowed us to get out of Stamps.com. Great app!

Store Using app Total reviews Average rating
Du Bro Rc Over 1 year 2 5.0
5 / 5 Share
May 16, 2018

Shippo is extremely easy to transition to and use! The customer service had patience for all of the tedious questions that I had for them! I highly recommend Shippo :)

Store Using app Total reviews Average rating
Litter One 3 months 1 5.0
5 / 5 Share
May 11, 2018

We've been using Shippo for a few years now and it's saved us much time and money. In addition, we've been having difficulty setting up our UPS account with our Shippo/Shopify account and Adam, at Shippo, was able to link it up for us. So happy with the service. Excellent app!

Store Using app Total reviews Average rating
Warmblood Tack Store About 3 years 11 5.0
5 / 5 Share
May 10, 2018

This software does exactly what we need it to! Super simple to set up, connect to our Shopify store and sync with existing orders. I love that it automatically exports the tracking numbers into our Shopify email notifications to customers (saves a lot of copy and pasting). I also love that it doesn't require a subscription, you only pay a small fee for what you use. We are using FedEx One Rate as our primary shipping service. I've had difficulty finding software compatible with FedEx One Rate but I'm psyched Shippo can support it!

Store Using app Total reviews Average rating
Invisawear 3 days 8 5.0
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