All reviews

Rating Breakdown

  • 5
    76% (419 ratings)
  • 4
    5% (30 ratings)
  • 3
    3% (17 ratings)
  • 2
    3% (14 ratings)
  • 1
    13% (72 ratings)
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1 / 5 Share

Feb. 1, 2019

Does not offer any value for Canadians. I signed up to get a volume shipping discount with Canada post but Shippo does not offer any. When adding Canada Post as a Carrier in settings, it asks me to connect my own account. Very miss-leading.

Store

Finli

Using app

18 minutes

Total reviews

4

Average rating

2.8

5 / 5 Share

Jan. 29, 2019

Super easy to use and it just plain works. Customer support via email is very responsive. You can easily add your own shipping carrier account numbers if you have them. By default you can use the Shippo rates which are very good for small business. A+

Using app

5 months

Total reviews

2

Average rating

3.5

1 / 5 Share

Dec. 19, 2018

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again. Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.

Using app

2 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 10, 2018

Huge fan of Shippo. Good rates, good support, and 10/10 user interface. Would recommend to anyone looking to ship products.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2018

very well working app, great support. Only one so far that does ETD with FedEx. Only improvement I would have would be one monthly invoice rather than several small ones. Otherwise perfect.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2018

Simple pay as you go pricing, good integrations, and support ZPL II label formats. What more could you ask for?

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2018

Excellent app and customer service! Inexpensive shipping rates and easy to navigate interface is a plus :)

Using app

Almost 8 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 16, 2018

I have enjoyed using this app to help with creating return labels for customers. Recently, I had an issue and contacted the support team and they responded very quickly (within a few hours) and they were able to help with different suggestions which ultimately helped me solve the issue at hand! I'd definitely give this app a shot if you're looking for a way to manually create return labels to send to your customers.

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 14, 2018

Shippo is the easiest and best shipping app out there ! I am a canadian business and I have been using it for a year. I have tried a few at the beginning and I fell in love with Shippo. It's easy to use, I love the interface, I can print my labels but also my customs documents in on place, and all that at an excellent price. I have had to use support a month ago to help with a problem in the system after a change in Shopify and the support was fast and courteous and the problem was solved quickly. I recommand this app higly !

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 12, 2018

Been using Shippo for several years and have never had an issue. Just had to contact support this week with a small problem. Support responded immediately and the fix was simple. We were back on track and shipping right away with no down time. Thank you so much for your great customer service! Having an app is one thing, but providing great tech support is outstanding and means a lot to us as a small business having to do everything on our own. Thank you Shippo!

Using app

Over 9 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2018

Finding the right shipping app can be hard. In Australia I have tried a few, this looks good - very easy to use. We have a cold press juicer store in Australia, ship large boxes every day so we need to have a reliable and convenient services. this ticks all the boxes

Using app

8 months

Total reviews

14

Average rating

5.0

5 / 5 Share

Sept. 26, 2018

I love this app! I ship outside of Shopify also and this app links right into those other sites. It is very user friendly. The little shipping truck at the end of the order row is really nice too. Not having to click into individual shipments to see if a package was delivered is my favorite part. My favorite feature of this app is the auto fill of addresses as you begin to type an address in (for outside of Shopify packages) I recommend this app to everyone who is looking for a good shipping app without the monthly fees!

Using app

Over 5 years

Total reviews

7

Average rating

4.6

5 / 5 Share

Sept. 14, 2018

Shippo makes shipping for my small biz a breeze, and their customer service is so responsive!! Shipping used to be my laest favorite part of my day and I no longer dread it.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2018

Havent used any other apps for shipping but Ive found Shippo to work really well. Quick and easy and the customer service has been really good..fast and clear. Update...had some glitches and quirkiness, tried another paid service at $9 per month and finding that there is a world of improved functionality available, including Iphone app which is extremely useful. Decreased usage of Shippo pretty significantly.

Using app

Almost 4 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 12, 2018

Shippo is an awesome service that continuously updates to benefit the shipper and makes the process as smooth as possible. They are always easily reachable and offer superb customer service. I'd recommend them to businesses big and small for shipping needs.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 4, 2020

I love the pay-as-you-go feature! And, the customer service if needed is terrific! Updated in March of 2020 and I still love these guys!

Using app

Over 5 years

Total reviews

15

Average rating

4.7

5 / 5 Share

Aug. 31, 2018

We've been using Shippo for several years now and love the easy interface. Pulling quotes and shipping orders is easy and flexible, and works with our existing UPS and FedEx accounts.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2018

I've used Shippo for 3+ years. It's easy to use, easy to navigate and they have AMAZING customer service. Very responsive and have been able to problem-solve any issues with 100% accuracy. I highly recommend Shippo and will be a Shippo user for years to come! Steve, Owner Brick & Mortar shopatbrick.com

Using app

Over 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

March 24, 2023

I have used Shippo for nearly every day for 5 years now with some months spending over 5kUSD in postage. Previously I liked it, my previous review for this app was glowing. It WAS a good app. Today I was forced into using the updated version and I had a terrible experience with it. Very slow, work flow is really bad, some labels had the incorrect postage, in a few cases it did not port over the entirety of the customers address. I have a litany of issues with the updated version, too numerous to post here. Unless I can roll it back, I will be looking for a different shipping app. Andy, Owner @ firstsalute.com silverdollarsalute

Using app

Over 7 years

Total reviews

5

Average rating

2.8

5 / 5 Share

Aug. 29, 2018

Perfect and seamless integration. We're very happy to be able to use our own shipping carriers with our shipments now. There were glitches with Shopify's system and Shippo is directly in control, which we like.

Using app

7 days

Total reviews

1

Average rating

5.0