All reviews

Rating Breakdown

  • 5
    67% (181 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (8 ratings)
  • 2
    4% (11 ratings)
  • 1
    20% (54 ratings)

Reviews with Text

  • 99% (268)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 21, 2018

Top-notch! User friendly interface with all the necessary details to ship worldwide. The support team also provides excellent customer service if you ever need them.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2018

Simply superb! I've been using the app for over 6 months and it's been a pleasure. Easy fix if you have multiple boxes for a single line item- as some products ship in two boxes. Ever need an extra label for an order? Solution is here! Support is highly responsive. Would strongly recommend this app for a more flexible label solution. Oh- and my FedEx account ties right in with same discounts!

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 19, 2018

I've been using Shippo for a couple months now & absolutely love it!! It has made shipping very easy. It's easy to use & I've only had to contact support once & was taken care of quickly. It has a few options that we didn't have before & now has me spoiled. I would hate to go back to the program we were using before!

Using app

About 2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 1, 2018

We really love this app and very happy to have it install on our website. www.charlenesstyle.com

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2018

We have been using Shippo of a couple years on our 3 Shopify stores. It is working great and allowed us to get out of Stamps.com. Great app!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2018

Shippo is extremely easy to transition to and use! The customer service had patience for all of the tedious questions that I had for them! I highly recommend Shippo :)

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2018

We've been using Shippo for a few years now and it's saved us much time and money. In addition, we've been having difficulty setting up our UPS account with our Shippo/Shopify account and Adam, at Shippo, was able to link it up for us. So happy with the service. Excellent app!

Using app

About 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

May 10, 2018

This software does exactly what we need it to! Super simple to set up, connect to our Shopify store and sync with existing orders. I love that it automatically exports the tracking numbers into our Shopify email notifications to customers (saves a lot of copy and pasting). I also love that it doesn't require a subscription, you only pay a small fee for what you use. We are using FedEx One Rate as our primary shipping service. I've had difficulty finding software compatible with FedEx One Rate but I'm psyched Shippo can support it!

Using app

3 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 9, 2018

Easy to use. Great for shipping USPS packages insured. The only time I needed support, it was quick and friendly.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2018

SHIPPO responded quickly to my email and advised me that they were already aware of the problem and working on it. The problem was cleared up by mid day.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2018

Requesting support would usually take long but not at all, it was a very fast response and they were very helpful!

Store

Monrow

Using app

Over 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

April 26, 2018

Shippo works well for all of our shipping needs.

Using app

7 months

Total reviews

8

Average rating

5.0

1 / 5 Share

April 24, 2018

Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling. Entered all required information and the app reformatted some lines after refreshing without displaying any errors. Tried maybe 20 variations of names addresses phone numbers, but nothing worked with zero error messaging. Uninstalled

Using app

4 minutes

Total reviews

2

Average rating

1.0

5 / 5 Share

April 17, 2018

App works great for what we need. Good customer support - that's important!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2018

This App has been working great for us so far and integrates seamlessly with both our Shopify site and Return Logic- which is our return App. Although we are new to the program and I can't comment on long term use, I will say that the Customer Service has been very good and fully engaged with getting us set up.

Using app

13 days

Total reviews

2

Average rating

5.0

4 / 5 Share

April 9, 2018

When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books. Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem. Otherwise, Shippo is absolutely fantastic.

Using app

Over 1 year

Total reviews

5

Average rating

4.0

1 / 5 Share

March 19, 2018

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 14, 2018

User-friendly and a great support staff. We've had a couple hiccups but that happens with any company. What I value more - is the response and the openness to listen to clients...which you will find here. Keep it up Shippo.

Using app

Over 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 14, 2022

We have been using Shippo since we started back in 2015 with no issues to speak of. Support has been fast to respond to any questions we have.

Using app

Almost 7 years

Total reviews

19

Average rating

4.7

5 / 5 Share

Feb. 9, 2018

That's what I call customer service. They answered my questions and went above and beyond even though it wasn't in their best interest. Thank you

Using app

About 18 hours

Total reviews

2

Average rating

5.0