Shippo ‑ Simplified Shipping

June 19, 2018

I've been using Shippo for a couple months now & absolutely love it!! It has made shipping very easy. It's easy to use & I've only had to contact support once & was taken care of quickly. It has a few options that we didn't have before & now has me spoiled. I would hate to go back to the program we were using before!

June 1, 2018

We really love this app and very happy to have it install on our website. www.charlenesstyle.com

May 31, 2018

We have been using Shippo of a couple years on our 3 Shopify stores. It is working great and allowed us to get out of Stamps.com. Great app!

May 16, 2018

Shippo is extremely easy to transition to and use! The customer service had patience for all of the tedious questions that I had for them! I highly recommend Shippo :)

May 11, 2018

We've been using Shippo for a few years now and it's saved us much time and money. In addition, we've been having difficulty setting up our UPS account with our Shippo/Shopify account and Adam, at Shippo, was able to link it up for us. So happy with the service. Excellent app!

May 10, 2018

This software does exactly what we need it to! Super simple to set up, connect to our Shopify store and sync with existing orders. I love that it automatically exports the tracking numbers into our Shopify email notifications to customers (saves a lot of copy and pasting). I also love that it doesn't require a subscription, you only pay a small fee for what you use. We are using FedEx One Rate as our primary shipping service. I've had difficulty finding software compatible with FedEx One Rate but I'm psyched Shippo can support it!

May 9, 2018

Easy to use. Great for shipping USPS packages insured. The only time I needed support, it was quick and friendly.

May 8, 2018

SHIPPO responded quickly to my email and advised me that they were already aware of the problem and working on it. The problem was cleared up by mid day.

May 2, 2018

Requesting support would usually take long but not at all, it was a very fast response and they were very helpful!

April 26, 2018

Shippo works well for all of our shipping needs.

April 24, 2018

Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling. Entered all required information and the app reformatted some lines after refreshing without displaying any errors. Tried maybe 20 variations of names addresses phone numbers, but nothing worked with zero error messaging. Uninstalled

April 17, 2018

App works great for what we need. Good customer support - that's important!

April 17, 2018

This App has been working great for us so far and integrates seamlessly with both our Shopify site and Return Logic- which is our return App. Although we are new to the program and I can't comment on long term use, I will say that the Customer Service has been very good and fully engaged with getting us set up.

April 9, 2018

When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books. Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem. Otherwise, Shippo is absolutely fantastic.

March 19, 2018

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

Feb. 14, 2018

User-friendly and a great support staff. We've had a couple hiccups but that happens with any company. What I value more - is the response and the openness to listen to clients...which you will find here. Keep it up Shippo.

Oct. 14, 2022

We have been using Shippo since we started back in 2015 with no issues to speak of. Support has been fast to respond to any questions we have.

Feb. 9, 2018

That's what I call customer service. They answered my questions and went above and beyond even though it wasn't in their best interest. Thank you

March 13, 2018

LOST A TOTAL OF OVER $1000 WITH THEM ALREADY. But really though.... is this a real company or are they just con artists? Let me first start by saying this app worked pretty well for a short period of time. That is... until I started getting "surcharges" that were supposedly passed on to me from USPS. Apparently USPS thinks my packages, they weigh less than 10 oz are actually 13 lbs in some cases. Naturally they blamed these surcharges on USPS. I've switched carriers and haven't received any at all. I've asked for the proof that these charges are coming from USPS and I've yet to received any. I've asked for proof that my disputes have actually been submitted to USPS and I've yet to receive those either. These guys are quick to take your money but beyond that it's almost impossible to get any real answers. Customer service is slow to respond and there's no phone number to contact them. Their promise of responding within 4 hours is complete garbage so don't listen to that mess. Short of me flying to San Francisco and knocking on their office door, (Which I think is actually only a basement with two people in it) I'm pretty sure I won't be hearing any real answers anytime soon. BE WARNED. FIND SOMETHING BETTER. UPADATE* It's now been over a another month and a half since my last review. No updates were given and I had to send an email to them AGAIN to get an update. Asked for proof that these charges were actually coming from USPS and they refused to provide them to me.

Jan. 30, 2018

DO NOT USE THIS APP!!!! If we could give this app -100 stars, we would. We started accumulating hundreds of dollars of auto-billing charges with our carrier because this app failed to print manifests properly. I reached out to support staff numerous times to fix this issue. They don't reply with a solution but a generic answer that they are looking into it. After giving them few months to get this issue fixed, they still didn't come up with a solution. There are so many other issues such as refunds being rejected that these guys are just unwilling to fix. After having so much patience with them, they have given us no choice but to switch to another app. Also at the end, they blamed us for accumulating the auto billing charges because we continued to use their app. They always told us they're looking into this issue. If they had told us even after a week that they have no intention of fixing this, we would have moved on to another app A LONG TIME AGO. They clearly have no care for their customers.