Shippo ‑ Simplified Shipping

Aug. 30, 2018

I've used Shippo for 3+ years. It's easy to use, easy to navigate and they have AMAZING customer service. Very responsive and have been able to problem-solve any issues with 100% accuracy. I highly recommend Shippo and will be a Shippo user for years to come! Steve, Owner Brick & Mortar shopatbrick.com

March 24, 2023

I have used Shippo for nearly every day for 5 years now with some months spending over 5kUSD in postage. Previously I liked it, my previous review for this app was glowing. It WAS a good app. Today I was forced into using the updated version and I had a terrible experience with it. Very slow, work flow is really bad, some labels had the incorrect postage, in a few cases it did not port over the entirety of the customers address. I have a litany of issues with the updated version, too numerous to post here. Unless I can roll it back, I will be looking for a different shipping app. Andy, Owner @ firstsalute.com silverdollarsalute

Aug. 29, 2018

Perfect and seamless integration. We're very happy to be able to use our own shipping carriers with our shipments now. There were glitches with Shopify's system and Shippo is directly in control, which we like.

Aug. 22, 2018

Shippo is the single most important app on my Shopify site. I'm not sure how we'd operate with out it. So easy to use. Amazing customer support. Get it.

Aug. 21, 2018

Been using them for over a year and it works great for US domestic USPS shipments. Their DHL rates are not bad either for international. Any questions we had customer support always answered in a timely manner.

Aug. 15, 2018

Shippo makes it easy to ship my Etsy and Shopify orders. Their support was very quick when I had an integration issue due to my theme update. So far so good. Thank you!

Aug. 17, 2018

We've been using Shippo for more than a year. It is pretty straightforward but does not give any leeway for resetting refunded shipments. What was incredibly frustrating was that there is no way to contact support real-time and they do not respond to emails. Update: It turned out that they did not receive my inquiry - and Amanda immediately sorted out my issue. She gave me three workarounds to my problem which I greatly appreciate.

Aug. 8, 2018

We've been using Shippo for a little over two months. It works outstanding for USPS domestic shipments. Reviewing rates, paying for label, downloading label, printing label seemed too many steps at the beginning but now it has become part of our work flow; and it works well. We do like to recognize the service support and technical team. They are truly customer focused and took immediate action when we had issues to sync orders between Shopify and Shippo, and with downloading the correct sender address. Well done! Thank you...

Aug. 8, 2018

Great app. Very user friendly and great customer service!

Aug. 3, 2018

Been using it for 3 years now and am very satisfied. Customer service is fast and responsive, and the interface is excellent. It's actually easier for me to scan my unfulfilled orders in Shippo than Shopify (sorry Shopify).

Aug. 2, 2018

Great app to help our shipping department save time and money. Highly recommend this app ! www.lasersandlights.com

Aug. 1, 2018

Shippo has worked well for us when we need to ship an order that wasn't placed directly from our website's Shopify store. Easy to work and quick. We did have a few issues that were quickly resolved by the Shippo Help crew. They were very responsive and even helped take care of a problem that had more to do with our computer system than the Shippo app. Definitely would recommend Shippo.

July 17, 2018

Very pleasant experience with customer support. I use the app a lot for international and domestic shipments. Had to process a refund for some labels after some errors. I went ahead and wrote an email to customer support and they got the issue resolved within less than 24hrs. Will definitely keep using the app! Thanks for your fast response, Rebekah!

July 12, 2018

Great app with seamless Shopify integration! Shippo keeps shipping simple and helps to save time on creating labels. I've also only had great experiences with customer service!

July 8, 2018

Love this app. This has been the one and only shipping app I have used since opening my online store. Any questions are always answered right away. Works seamlessly with shopify themes and it's easy to create and print shipping labels.

June 29, 2018

I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.*** Simply uninstalling the app doesn't work as far as they are concerned. You have to log into the account that you set up and cancel your account. Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out. You guys need to install a delete my account option on your "support" site. I will be forwarding my complaint to Shopify as well. If there was a no star review, I'd give you that!

June 28, 2018

Super easy to use, seamless integration with my Shopify store. Their support team is excellent- very helpful and tons of follow up if there is ever a question or issue!

Aug. 20, 2018

I've been using Shippo for approximately 2 years for all my USPS domestic mail (plant-based skin care products shipped from Canada in cooperation with a 3rd party brokerage firm), and I'm very pleased. Integration with Shopify is a breeze (recipient address and order data in; tracking number out), and postage pricing is the best I've encountered, so far. I also appreciate that it can accept and understand metric units -- when comparing options, I noticed Shipstation can't, ridiculous since most of the world operates in metric! Anyway, TLDR: I highly recommend Shippo =-) My only complaint is that insurance doesn't automatically include the cost of shipping. Insurance values (in CAD) are entered on one page, shipping rates (USD) are on the following page... it's not intuitive to go back to the previous page and increase the insurance value to include the cost of shipping in USD (converted into CAD, so everything matches). I found this out the hard way when I needed to claim through shipsurance and only got reimbursed for the value of the products. Adding the price of postage automatically would make sense. (june 28)

June 21, 2018

Top-notch! User friendly interface with all the necessary details to ship worldwide. The support team also provides excellent customer service if you ever need them.

June 20, 2018

Simply superb! I've been using the app for over 6 months and it's been a pleasure. Easy fix if you have multiple boxes for a single line item- as some products ship in two boxes. Ever need an extra label for an order? Solution is here! Support is highly responsive. Would strongly recommend this app for a more flexible label solution. Oh- and my FedEx account ties right in with same discounts!