Shippo ‑ Simplified Shipping

Aug. 18, 2020

I have used Shippo in many stores I've built and run in Shopify. However, I recently installed Shippo into a new store I am building. While the user names/emails associated with all my Shippo accounts are different, Shippo pulled all the data from another store. Data such as payment info, addresses, every order, customer details, etc. 1) I can not get Shippo to pull info for the store I am building out (no way to change billing details or addresses) but also 2) the data import is a massive privacy breach–and one that the client whose info is being pulled would absolute not appreciate. Reached out to Shippo numerous times. Was given negligent responses (try logging out, logging in... yer, that's 101) and (we've fixed the issue, just go ahead and manually hide the other store's order... thousands of pages of this). The hidden orders popped up again. There is still now way to change billing so payment goes to this new store's credit card, not the other client's. The addresses... also no way to change. I have reached out numerous times and no one seems to care. Uninstalled Shippo and installed Ship Station instead. Now tempted to go back and uninstall Shippo on ALL the other stores I manage, as I will not be dealing with this with Ship Station or Easy Post... or numerous other options availlable. Shame on Shippo. I give them an F.

Aug. 13, 2020

We've been using this app for years, great customer support, and works perfectly for our needs! Highly recommend!

Aug. 5, 2020

We have been using Shippo for about a year and it works pretty good! Lately there has been some issues but their customer service is really good so I'll give a 5 stars :)

June 28, 2020

This expensive paid app is better than having to use Shopify itself to print labels. That's about it. There support is horrible and none existence, to say the least, no contact phone numbers of course (why to hide a phone #?)....they are very laid back in responding to issues with Canned messages and more so now with the COVID situation which they blame very conveniently after responding to a query days later which usually ends with; "we are sorry we are very very busy due to the COVID situation" and "by the way, we do not, of course, have a solution for your problems but will let our team know about it". They are not looking at adding other carriers, not looking at an option to help customers being able to filter out "local pickup orders" from Shopify which of course do not need to to be shipped, they do not support customizing packing slips, do not support refund options (which was there before), their system freezes often when doing batch payment processing of 100 orders at a time (there system defaults back to 25 orders..imagine a business doing batch processing 25 orders at a time when you have to ship out a 1,000 orders per day?). Their billing system likes to stop accepting payments randomly even when you have used that credit card for months. When you contact them about it they will just send you Canned message with a link to billing page....wonderful service. I am currently looking at an alternative like Shipping Easy etc....

June 10, 2020

Warning for users with Canada Post API integration I cannot speak for all Shippo user experiences. We are a Canadian e-commerce company using a commercial Canada Post account with API integration. In our case, the app has singularly failed to live up to its core promise of time and money savings. I have no doubt that Canada Post is likely most at fault, but Shippo should not be "pretending" that it works. Our quest for lower rates began with the opening of a commercial account with Canada Post. After completing their application form, a rep from CP contacts you to begin the opening of an account. There should be an in-boarding process here, but it is merely a welcome email with incomplete pdf details on the process. You will be put in contact with a local sales rep. The rep is an elusive sort that does not return calls, and seems to be very adept at ghosting new clients. I speak only for the Nova Scotia market. Perhaps there are more diligent reps in other regions of Canada? With a commercial shipping account, you are able to create labels and shipping manifests, and then schedule pickups directly to a warehouse. As a Shopify user you would also expect to be able to do this seamlessly within the Shopify environment. There should be no need to enter customer details and otherwise manually propagate data. Canada Post has not developed their own app for Shopify. They provide electronic shipping tools on a PC environment only. That is unfortunate, as all of our work stations are Linux. CP is completely dependent on third parties to manage shipping on Shopify. The App With the need for a CP compatible app we searched and found Shippo. In the setup we were able to enter our CP, API keys to enable billing directly to CP at the commercial rate. The setup process was straight forward, and the supporting docs and videos were very informative. So far so good. We had a couple hiccups with some settings errors that were easily solved . We created our first batch of 6 labels and created the manifest with ease. You can't schedule a CP pickup from the app. No big deal...only time. Just login to CP and schedule there. Signs of trouble On our third use of the system we tried to purchase 25 labels at once. You need to select each one individually as far as we can tell, then click buy labels. In a normal function, you would then get the option to send email notifications to clients, print packing lists, and more importantly download all the shipping labels for printing. What happened to us was an error with the shipping labels. The file would not load. So we have no labels. We made a call with Shippo support. I will add that it was easy to reach support, and they were quick to follow up. We were instructed that the labels were successfully purchased, but the load failure requires us to open and print each label individually? This was only 25 labels, but we have other things to do in our new Covid world. The time and efficiency promise is looking a bit weak here. So each label was opened and printed one by one. I asked about a log or some other way to find the batch, but when it fails, there are no more options. You need to deal with each order separately. A further surprise is that one purchased label could not be downloaded. This was clearly the label that may have caused the entire batch to fail. This is where I suspect some sort of CP API failure. So with the inability to simply refund the label you need to have Shippo find it. This is an issue the rep sends to the dev team. In this case they were able to retrieve the single missing label. That is good, because I don't want to try to negotiate a refund with CP hours on the phone, or have to buy it again which is another time and money fail. Abandon hope all ye who enter here We printed a few more orders each time making a prayer before batching labels. You never know when it is going to fail, and you have to think ahead about time required to fix the issue. As the business owner, I could not turn the process over to staff. They are stressed enough and I do not want to burden them with a faulty process. So as a very busy person, I was not able to enter our mailroom for three days. The delay caused a backup of over 100 parcels ready to be shipped. I asked staff to enter weights and dimensions into the Shippo system. This way they would be ready for label printing and batching. We can't use pre entered dimensions. Our carts are combining products so we need to enter unique dimensions each time. We are ok with that aspect. I created a batch of 65 labels. The system churned and generated the fail I dreaded. My heart sank as it was already a late evening, that was about to get later. However this time there was a new failure that appeared. There was a "shipping date error" that made 13 of the orders ineligible for a label purchase. So out of the batch I had 52 good labels that could not be downloaded and 13 that did not generate at all? I was also unsure if it was safe to even send shipping notification emails. What would our customers receive? So many questions. I then tried to batch the remaining 45 orders. Again the system failed to generate labels and this time there were over 30 orders with shipping date fails that stopped the label purchasing. There was a moment where I realized the scope of the problem. It was 8:00 pm, and I knew it was going to be a late night. I would have a hundred customers jamming our email with inquiries about their orders. And no answers to give. So a call to Shippo was made. The volume of parcels and the multiple ship date errors failures, made this a much harder problem to solve. It is also becoming increasingly clear from pieces of information I am picking up from the reps, and reviews, that batching errors is a thing with Shippo. Sometimes it works great for users, then Shippo does an update. The call begins with the regular issues. Labels did not load and some labels cannot be downloaded individually. In this case we had 21 purchased labels that could not be downloaded individually or simply vanished? Then we have 40+ cases of a new error with the shipping date bug that prevents the label from being purchased. With all the mayhem, I was not confident with sending any shipping notifications to clients, because who knows what was going on. This decision was not made lightly, as now we will be expecting at worst, a hundred customers reaching out to us on a variety of social channels and email complaining about the status of orders. It gets worse. The Shippo rep is clearly frustrated with the situation during the multiple calls between me and her team members. We are all trying to be professional, but she was clearly being short with me, and I was frantic with the workload ballooning by the minute. At this point the scale of the failure is a bit beyond what I can fully interpret. My guess is that some back and forth with the dev team occurred, and the solution was to load our shipping work flow into an older version of Shippo? I suppose a version that was not full of bugs and despair. So this is how it played out in short form a. We had to go into each order and print a shipping label for purchased labels. b. shipping error orders: These are the labels that did not get purchased. The fix here was onerous. Remember all the dimensional data I had my staff enter. It was all lost when the Shippo dev moved our order data to the older OS. I had to then go into our mailroom and physically find parcels in a literal pile, so I could weigh and measure them again. Then I had to purchase and download a label for each order individually. I had to go back and find over forty parcels on our warehouse floor. This might have been the ideal point in the evening to drink disinfectant. c. Purchased labels that failed to download. With no means to ship, get refunds, or otherwise not incur losses with these parcels. Shippo asked us to give them a list of parcels in this category. Surprisingly they could not find this batch of errors on their own. They initially insisted that we were mistaken and they had tested the labels and they were all available. They likely did test a couple that worked, and just decided it was fine. I was more diligent and went through them all and found 21. The list was emailed to them, and while I write this review I have yet to hear what happened to these labels? These parcels are currently sitting on a warehouse floor. They should be on the way to customers. The damage to the bottom line is now getting real with unhappy customers. My only option is to buy a second round of labels and then battle with the inept team at CP for a refund? Please shoot me. d. Despite plugins failing, we can always rely on Shopify order data to remain pristine. Well not so fast. As Shippo flailed with their "fixes" I took a quick peek at our order history. I noticed some orders simply disappear from our Shopify order history! Orders that were tangled with the Shippo bugs. The only record of them ever existing is the physical parcel sitting on our warehouse floor. Shippo has yet to recognize what happened there. They simply have no idea, and said to follow up with Shopify. [...]

April 22, 2020

the product is ok, but contact options are terrible. there is no online chat or phone number, if you have an urgent query like your account is on hold due to the stupid credit card renew not working, you just gotta send an email then sit and wait [24 hours now] while your packages go nowhere :(

April 2, 2020

We have been using Shippo for years. Hands down the best for any startup, Shippo houses simple rates and an efficient-user-interface.

Feb. 14, 2020

Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."

Feb. 12, 2020

We've been using Shippo for over 3 years now and average over 500 purchased labels/month. When I submit a help ticket, support responds within hours. Give your staff a raise Shippo!

Jan. 22, 2020

I've used Shippo for years with great results - I love the pay-as-you-go option which feels really fair and affordable. Their customer service is also really helpful!!

Jan. 20, 2020

Had an issue with a tracking number but I was contacted by Shippo and it was resolved quickly. Overall since using shippo I never experienced any issues. This issue was an isolated incident but it was resolved accordingly.

Jan. 16, 2020

We've used Shippo for years and are very happy with it. It seems like they have negotiated better rates than Shopify so we're saving money on shipping, as far as we can tell. Their support team is fantastic; very knowledgable and easy to get a hold of. The one thing we wish they could offer is the ability to ship multiple boxes for one order and consolidate the tracking numbers. All in all, we are very happy with Shippo!

Dec. 18, 2019

Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez

Oct. 28, 2019

I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.

Aug. 7, 2019

I use Shippo strictly because I need USPS manifests for when the mail carrier comes to our shop, so they don't have to scan a couple hundred packages. That said, I have 3 complaints with the system. 1) Their developers roll out changes to the application without testing....so you will be in a groove, needing to get shipments out and boom...something that has historically been working is not working now. It's usually resolved within the same day, but probably about once per month something is magically broken. Users should not be finding these issues EVERY time. I wish that there was more testing done before pushing production changes. Especially when core functionality is what is affected. (i.e. today, cannot print labels for batch orders, the button does not work). 2) Every now and again, the sync between Shippo and Shopify gets broken. We use a different app to print picking lists, and then use Shippo to print our labels only. So when shippo doesn't fulfill an order or two in Shopify, you have to work your way back and figure out which order didn't fulfill. 3) If you have a non-technical person printing labels for you and the process needs to be the exact SAME every time, do not use this application. Sort of tied to complain #1, there will be application changes rolled out that affect browser functionality. Like, I used to be able to print labels and manifests from Safari...but that stopped working, and now you have to save the file to your computer, find the file, and print from the local file. We switched to Firefox and the functionality works fine. There are various little things that pop up that I figure out how to navigate around, but a non-technical person would not. I don't know the age of the company, but the application feels half baked at times and it seems like Shippo is a start up company low on resources and formal processes...no knock on that, but when your business relies on their application, it's a no-go.

May 15, 2019

If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. Shopify state that after an app is un-installed the developer should delete all of our data, etc. NOT send the end user a bill.

Feb. 5, 2019

Very simple and easy to use. Great customer service! Any time I need anything, customer support responded within 24 hours. Recommend!

Jan. 29, 2019

Super easy to use and it just plain works. Customer support via email is very responsive. You can easily add your own shipping carrier account numbers if you have them. By default you can use the Shippo rates which are very good for small business. A+

Dec. 19, 2018

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again. Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.

Dec. 3, 2018

very well working app, great support. Only one so far that does ETD with FedEx. Only improvement I would have would be one monthly invoice rather than several small ones. Otherwise perfect.